I'll preface this review that I have never been to Atlantic City and this was my first trip. We also were comp-ed rooms (we have some really nice friends so thanks so them) so didn't pay what looked like $400+ for a Sat night stay.
That said, I liked the Water Club. The hotel seemed to be either very young (early 20's) or very old (80+ with walkers). Didn't seem to be a lot of middle ground.
Check-in seemed to go smoothly and no hassle about the comp rooms. Room itself was very nice and was actually quite big. Pillows were a little flat but doubled-up and seemed to do the trick. Nice views of the water and noise was not an issue for us at all during the stay. Never heard anyone while we were there. Nice bath amenities and a lot of counter space. There were robes in the room which was a plus. One negative was there was only a shower and no tub. (I'm a tub person so was disappointed, but it was only 1 night so not too big a deal).
Pools were ridiculously crowded. Absolutely no chairs or clean towels were available. The day we were there was rainy and the indoor pools were freezing. It was uncomfortable as the air temp around the pool was kept very cold. We ended up not staying by the pool as it was just too crowded and cold. Outdoor pool area did seem small and that was on a rainy day when there were not a lot of people outside. I can't imagine how crowded it would be on a nice day. Outside pool was small too.
We spent the afternoon in the spa on the 32nd floor. It was a very nice space and we didn't mind paying a little extra to get the peace and quiet away from the all-you-can-drink crowd at the other pools. Spa treatments were pricey. I only had one massage and it was just ok. Again, spa area was very nice. Pool and whirlpool area were tranquil and the people respected the no cell phone and quiet talk atmosphere. We ended up spending several hours just hanging out there and enjoying the sauna too. I would go back just to do that again. Spa reception was spotty. Some were nice and helpful and some were just downright rude (there was an Asian gentlemen at spa reception that basically called me a liar about the manager offering my husband a day pass and when the manager (Charlotte) confirmed he didn't even apologize. Not a great way to be welcomed to the spa).
Ate at the buffet for lunch. It was good. It was a buffet. Enough said. We went to Wolfgang Puck's for dinner. Food was very good except the shrimp risotto came with crab and not shrimp. I like both but thought it was odd that the main ingredient had been switched without comment. The service was not great and the servers were weird. They didn't know the menu. They couldn't answer any questions about wine list. They didn't know anything about wines by the glass. I asked the server to put all the drinks on our bill since our friends had a comp for the dinner. The guy acted like he'd never heard of such a request. He just couldn't fathom the request and I discreetly asked for the manager who similarly said he'd never been asked to segregate the alcohol on one tab. Gimme a break! I felt like I was at an Applebee's.
Casino was packed! When they leave the pool everyone must come over to the casino. It was difficult to find a table to play. I guess you want a packed casino over a quiet one but it was a little too crowded. People were somewhat pushy but again it's a casino so not sure what you can do about that. I think it might be AC in general, but there were some pretty skanky looking people in the casino. Like "professional" looking skanky. Again, it's a casino and I think you kind of expect that kind of thing. Just seemed more blatant than I had experience in Vegas or I would have expected in a more "upscale" hotel.
Checkout was easy and picking up the car from the valet was a breeze. They even put the luggage we had left with the concierge in the car when we picked it up. Nice touch.
All in all a nice stay. Even better that it was comp-ed, but I would recommend as a nice hotel.
- Also Known As:
- The Water Club By Borgata Hotel
- The Water Club By Borgata Hotel Atlantic City
- Water Hotel Atlantic City
- The Water Hotel By Borgata
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