Just came back from 2 nights at the Water Club at the Borgata. We booked the Water Club for this trip because we had previously stayed at the Borgata and really enjoyed it. The website spoke of the panoramic water views in the Vista Rooms, but what they don't tell you is your view is of the mud flats and the bay. The room itself was beautiful, however, the bed was the most uncomfortable bed I have ever slept in, or should I say tried to sleep in. Neither my husband or I slept very much the first night because it was so uncomfortable. The pillows were awful, they flattened down like pancakes. The room was very dimly lit. The bathroom was large and had a very nice shower, however, it too was dimly lit. So much so that I had to unplug a lamp from the bedroom and carry it to the bathroom so I could see well enough to style my hair and do my makeup. Also I was shocked that there was no exhaust fan in the bathroom. The glass classes in the bathroom did not have plastic or cardboard covers over them to keep dust and germs out. I personally would prefer a sealed plastic cup so I know it is clean and sterile. The staff were all very nice and accomodating, except when we called to request some toothpaste we had forgotten, they sent up a single dental kit, which contained the smallest tube of toothpaste I have ever seen. It was just barely enough for one day. You would have thought knowing there were 2 of us, they would have sent 2 kits and given the price of the room, I don't think a normal travel size tube of toothpaste would have been too much to ask for. My husband made a cup of coffee in the room and said it was the worst coffee he had ever tasted. He couldn't even drink it. . Overall we had a nice time, but if we go back again, I would stay at the Borgata over the Water Club because the rooms at the Borgata were just as nice, had better lighting and were overall a better value in my opinion.
Room Tip: Ask if your view is bay or ocean.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 19, 2013
C M- I am sorry you were not more comfortable in your Vista Room at The Water Club. Please know that your review was shared with our management team. They will do their best to try and improve on the areas you mentioned. We look forward to welcoming you back to Borgata anytime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.