visited the water club for the last time on 12/23. every year we celebrate our anniversary in A/C and this is the last time for us at the water club. we have stayed there and the borgata at least 5 years in a row and this was the most awful experience. we were told to check in early to get the higher floor rooms facing the water and of course the room wasn't ready although the hotel was empty on xmas eve at 1:00. I asked lisa at check in if she could request a rush on it as it was our anniversary(44) years and she said no, check-in was 4:00 to try back in 1 hour. after 1 hour still not ready. after waiting for another hour I asked another clerk who said he would put a rush on the room. after 30 min. he placed us in a similar room several floors lower.
Here is where the nightmare begins. that night a family with two small children( one a baby) had a party until 1:00 am and then the baby screamed all night. I reported it twice at 2am. nothing was done. we decided to check out the following morning as we were exhausted after not sleeping all night. we asked for a credit on the room and they only offered to not charge us for the second night of our reservation as we were leaving. after checking out the manager offered us a suite. too late. In summary I chose the water club as it has no facilities for families. however since they do allow small children why put them next to couples in an empty hotel. No one else was even on our floor!!!!!! good hotels allow certain floors for families so as not to disturb adult guests. in short, don't go here to celebrate anything. they really don't care about you unless you are a big gambler.