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“Backpacker heaven but holiday-maker hell....” 2 of 5 stars
Review of Hotel Nueva Granada

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Hotel Nueva Granada
3.0 of 5 Small Hotel   |   Calle 12 No. 3-17 | Centro Historico y Cultural de Santa Marta, Santa Marta, Colombia   |  
Hotel amenities
Ranked #7 of 74 Santa Marta B&B and Inns
Certificate of Excellence 2014
London
Top Contributor
119 reviews 119 reviews
32 hotel reviews
Reviews in 51 cities Reviews in 51 cities
62 helpful votes 62 helpful votes
“Backpacker heaven but holiday-maker hell....”
2 of 5 stars Reviewed September 9, 2013

Hmmm I really didn't like this place. The welcome wasn't friendly, the parrots and birds in the reception area were horribly smelly and my room was like a prison cell. There was no hot water and I got more bites here than I did in Tayrona national park... Not sure what was biting me.. I can see why it might appeal to backpackers, as the communal areas are condusive to conversational exchanges, but I didn't enjoy the kids drum practicing into the early hours... The breakfast was pretty rank - coffee awful, bread was sweet and stale. The scrambled eggs were reasonable. It's probably great value and the bed was reasonably comfortable, but I wouldn't go back to stay if you paid me.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
    65
    40
    10
    7
    2
See reviews for
22
36
26
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Oulu, Finland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 26, 2013

The hotel is nice and comfortable, but I recommend paying extra for air conditioning. My room, and I think all the others as well, have only one small window to allow air in and out of the room and I found that it was just too warm inside, even with the fan on high. I didn't pay for the AC. Otherwise, the staff is friendly and helpful -- a special thanks to Jorge for all his help! -- and the included breakfast is excellent. I rated the sleep quality as average because without AC the room is too warm to sleep comfortably, and because the window opens to the courtyard where people can sit, eat and drink. If there are people staying up late and drinking -- as there were while I was there -- or getting up early for breakfast, you can hear it all loud and clear.

Room Tip: Get air conditioning.
See more room tips
  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2013 via mobile

Pros:

- staff is friendly and learns your name quickly.
- breakfast included.
- housekeeping staff extremely sweet and respectful.
- wifi included throughout.
- cable TV
- optional a/c (at additional cost. I opted for the included ceiling fan instead but presume the a/c works).
- parrots and other quirky decor and amenities, like book library, statues and other little details. One of the birds "meows" like a cat.
- small pool for cooling off.
- short walk to great restaurants, bars, public squares and beach.
- two cozy hammocks in public area.

Cons:

- If you plan to sleep-in you need to hope there are not early risers eating at the tables directly outside of the rooms. Three French couples did a great job of talking and laughing loudly each morning during my stay, starting at about 6:00 a.m., for example. There is really no remedy for this.
- pay for everything up front--no tab allowed.
- despite asking to cancel my last of five nights directly after checking in, I was not allowed to adjust the booking since I had to pay in full immediately upon arrival. This is fair enough, I guess, but I would have appreciated some flexibility.
- immediate vicinity a little dodgy after dark--a few (2-3) blocks walk and things are a lot more populated at night.

Summary: if you're looking for a home base allowing for trips to Taganga, Parque Tayrona, Minca, etc., this is a good deal. Building and furniture/amenities are pretty tired, but if you're not worried about that you'll be just fine. Staff is friendly and Jorge, in particular, speaks great English and really cares about your comfort, proving to be quite an asset if your Spanish is as poor as my own. Within a few blocks you will find excellent restaurants, clubs and bars.

Stayed August 2013, traveled solo
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Le Mans, France
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 12, 2013

This hotel has everything to enjoy even more your stay in Santa Marta...
It is very clean, beautiful, with a pool, with parrots and little birds.
There is internet access and the service is a high-quality one. The rooms are very clean. The owner and ths stafff are always worrying about the guests.
The breakfast is very tasty and heavy.
The location is perfect (10mn wlaking to the Cathedral).

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 13, 2013 via mobile

This hotel was clean, comfortable, and had a delicious breakfast in the morning. But what really made it worth the money was the service we recieved. My sister in law accidentally dropped her camera's memory card in the trash can in the bathroom. We had already left by the time she had realized she had done so. We called the Hotel from Cartagena to see if by any chance they had found the memory card. The woman that cleans the rooms said she had not seen it and that she already cleaned the room, but that she would look again... She actually DUG through the trash and miraculously found the memory card! She then express mailed it to us in Cartagena, before we were able to wire her money to cover the costs. Needless to say this kind of service goes well above and beyond my expectations!

Also, we were given chocolate bars upon arrival in celebration of International Women's Day. Nice touch!

I would agree that the are does get a little sketchy after about 9 pm... We learned that 11th street is pretty sketchy and that there is sometimes spill over on to 12 th street. Just be carfeul at night.

Stayed March 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 11, 2013

We travelled to Colombia in the height of the tourist season and were really struggling to find somewhere with availability when we found this hotel, we couldn't work out why it was available when virtually everywhere else was full and it still remains a mystery as the hotel was really excellent. We ended up extending our stay from 2 to 4 nights, the rooms were perfect for what we needed, great value for money, good breakfast, loved the decor, cute pets including a cat called Timotei and parrot that miaows, internet and really friendly and helpful staff. Would definitely recommend.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 4, 2012

Had a great stay, all staff very friendly. I travelled thru out Colombia and did not find the location bad at all, you are in a third world country. Looked at many other cheaper options but nowhere came close. A/C, pool, breakfast, internet, books, and cheap beer what else can you want.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Nueva Granada

Address: Calle 12 No. 3-17 | Centro Historico y Cultural de Santa Marta, Santa Marta, Colombia
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Swimming Pool
Hotel Style:
Ranked #7 of 74 B&Bs / Inns in Santa Marta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Nueva Granada 3*
Number of rooms: 21
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