DO NOT STAY AT THIS HOTEL
I booked a room online, and first they told me via email that I was not charged
and when I emailed to find out what happend, I was told that the hotel is booked and no rooms available for that date - so I proceeded to book a room in another hotel nearby
however when couple of days later I check my credit card statement online
I saw an unknown charge for that day, and suspected it's from the hotel,
that they did indeed charge me for a room I never got !! for the total amount of $134
I called and emailed them letting them know of this mistake, but
at first the owner emailed and promised that they are taking care of this matter
and that I will be refunded my money and credited back within 15 days
now it's been over 30 days, and no refund yet, and have not heard
back from the owner even though I followed up with a couple of more
emails and calls to the hotel to remind them about this and nothing """
now I have to proceed and file a dispute through my credit card company
because I am very angry at their not only unprofessionalism, but dis-honesty even more.
taking my money for a already sold out room, and not doing anything to correct
this stupid error on purpose,
don't stay at this hotel, or at least don't book online because you are taking chances,
unless you go in person to make sure the room is available
before you give them any credit card number ,
as for me, I would never reccomend such a dishonest ridiculous establishment to anyone,
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- Also Known As:
- Betoma Hotel Santa Marta