I went with my wife and her parents for a 5 day trip to hotel Irotama. We were paying over $600 a night for the two rooms. The hotel was under construction. We were not put in the rooms we paid for because the hotel was over booked. The rooms were old and falling apart. I spoke with the night manager who agreed to let us leave. We were given letter that we checked out and told we would receive a refund. They would not give us a refund and we had to dispute the charges. We are now working with American Express to get this solved. The hotel manager lied to us. We were cheated. We paid $600 a night, we put in lesser room and the hotel was under construction should the hotel not give us a refund?
Check this video of the hotel.
- Official Description (provided by the hotel):
- Located in the Pozos Colorados area, 20 minutes from Santa Marta, Irotama captures all the magic and enchantment of a luxurious Caribbean hotel. This breathtaking resort is surrounded by nature and has tennis courts, a golf draving range and a kilometer long beach. Come discover it! ... more less
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- Also Known As:
- Irotama Hotel Santa Marta