Looking for a hotel in an quiet area; located directly on the beach - and providing best value for money in Santa Marta, we (couple with 2 children 1 and 3 years old) finally decided to book this hotel.
It´s located about 15 to 20 minuts from the airport a bit outside of Santa Marta City.
As it´s one of the few hotels belonging to a known group (Estelar), we thought it was a safe bet.
In general, it was very disappointing, because:
1. Wrong information on the hotel website.
The nice large pool was closed - due to maintenance: it wasn´t difficult to find out that this was not the real reason. As there were not too many guests, they wanted to safe the liveguards and simply closed the pool. After heavy insisting and after 3 days, the finally opened it.
2. Bar/beach activities:
The bar at the beach was closed; no activities for children. At least not while we stayed there.
I wonder why they call it a family friendly hotel.
3. Staff not very helpful:
We lost a personal belonging and asked the staff for help - but there was not interest to help us at all.
The sanitary conditions - in the jacuzzi as well as in the dining room were not OK.
Although we have to admit that after a couple of days and after taking those obvious pictures, they started to fix some of it.
5. No gym - in one of the websites it said that the hotel had a gym: but this wasn´t the case.
It´s located directly on the beach and provides free of charge chairs/towels there.
If you go there for a convention, it also seems a good place because of its meeting room capacity.
- Official Description (provided by the hotel):
- Welcome to the region’s most important touristic corridor. Estelar Santamar is beachfront hotel located in Pozos Colorados, the safest and cleanest beaches. Santamar is the perfect scenario for conventions and family leisure. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Cheap Tickets, Hotels.com, Priceline, Despegar.com, Travelocity, Expedia, Odigeo, TripOnline SA and Tingo so you can book your Estelar Santamar Hotel & Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Estelar Santamar Hotel And Convention Center
- Estelar Santamar Hotel Santa Marta
- Santamar Hotel
- Estelar Santamar Santa Marta