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“welcoming and warm staff and atmosphere, great location” 5 of 5 stars
Review of Hotel Boutique Casa Carolina

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Hotel Boutique Casa Carolina
4.0 of 5 Hotel   |   Calle 12 3-40 | Centro Historico, Santa Marta, Colombia   |  
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Free Welcome Massage!!
Ranked #5 of 59 Hotels in Santa Marta
1 review
“welcoming and warm staff and atmosphere, great location”
5 of 5 stars Reviewed 3 days ago NEW

The place is a beautiful building with traditional looks. Staff is very helpful and welcoming. Located in the centre of the old part, close to the beach and the marina, and to the main stw (car #5). Great place for relaxation with wooden balconies, jacuzi under the sky, beautiful rooms, great breakfast.

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    133
    26
    4
    1
    0
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22
66
9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 5 days ago NEW

We stayed here twice on our Colombia trip, because we were so pleased with it the first time around. We were welcomed with freshly squeezed juice and a cool wet towel to mop our sweaty brows! Our first room was right off the pool on the ground floor and the most basic room on offer. It was still very spacious and had a great shower and comfortable bed. The pool area was very quiet, so this was not an issue. The only thing is that the window for this room faces the pool, so we had out blinds closed and, therefore, no natural light in the room. The second time we stayed, we were on the third floor in a junior suite and this was lovely. Very spacious with a balcony overlooking the city. Unfortunately, our wifi did not work in this room, as we were too far away from the modem (I'm guessing...). Both rooms had modern AC that we could control. There are safes in the rooms as well.

The breakfast was one of the better ones that we experienced in Colombia and was included with our room. It is buffet style fresh fruit, fresh fruit juices, coffee/tea and cereals. They make a dish of the day or eggs and provide toast and pastries at the tables as well. There is a restaurant, but we did not eat any other meals there. They have a happy hour as well (essentially a 2 for 1 deal on certain cocktails).

The grounds were well-maintained and the employees professional and helpful. The pool was a refreshing oasis after being out in the Santa Marta heat and there are many lounge chairs set around it. They provide sun hats and towels for the pool. They bake fresh cookies that are on offer daily (complimentary).

The wifi was a bit problematic, as even if you initially connected, it would frequently bump you off. There were times I tried to get on for over 20 mins but could not. This actually partially contributed to a booking mix-up where the internet booking I was making did not go through, as I got bumped from the internet, but, as I later found out, it did go through...so I essentially ended up booking two rooms for the same night. Also, it does not reach to the upper level rooms.

Overall, clean and classy place. Great reprieve from the dusty Santa Marta streets. Really lovely staff. Very helpful and welcoming. I would recommend this place to friends, but would let them know that the internet was faulty.

Room Tip: Third floor junior suite has lovely light and is very spacious, but see above re: wifi.
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Over the course of two and a half weeks I travelled across Colombia with two friends; Bogota, Medellin, Cartagena and Santa Marta. We stayed in mostly 4 star hotels and by far and large Case Carolina was both the best in terms of facilities as well as in terms of customer care. David and his team were without exception incredibly helpful and friendly. The rooms were modern and spacious (I believe the hotel was built only a year ago). I highly recommend you stay here.

  • Stayed April 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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Denver
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Four if us stayed here for a girls trip and had a wonderful time. Everyone on staff was super helpful and very nice. We were able to leave our bags there for a few days with no worries about them. Upon arrival, the wonderful front desk lady assisted us with locating another hotel (they were booked) and let us come back to use their pool. I highly recommend this hotel. It was a great time and the staff was awesome!

Stayed April 2015, traveled with friends
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Calgary, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

We arrived in Santa Marta and were not sure what to expect! Casa Carolina made the transition to a new adventure seamless! The hotel is wonderful! All of the people working at the hotel helped make our stay memorable. This 10 room boutique hotel far exceeded our expectations and we would recommend it to anyone visiting Santa Marta.
David and Vanessa (the owners) have done an excellent job of building an Oasis in the middle of a very hectic city! Thanks so much.

Room Tip: We choose a small suite on the third floor. A little more expensive, but definitely worth the upgra...
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for 3 nights at Casa Carolina whilst moving around Colombia, and enjoyed every second, whether it be relaxing by the pool or on one of the roof top terraces. The food, especially the ceviche, was excellent, and cooked by friendly and approachable staff, who were always on hand to take care of us...
The hotel is in a central position in Santa Marta, and easy walking distance to main streets...
Very friendly, great food, amazing cocktails, and excellent price! Would love to go back!!

Stayed April 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
90 reviews 90 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 days in January. Hotel was very nice and clean. The recent renovation was well done and well thought out. Our room was on the first floor and in the corner. I would not recommend the first floor. I felt this room was not part of the rest of the hotel. The main terrace upstairs was really cool and most guest didn't even use it. Breakfast was included and was limited to help yourself. The area of town is mostly stores and sidewalk vendors. Not many tourist and this is peak season. The only negative comment is the staff was not so friendly. My wife asked for an massage appointment for the next day and staff member said it was to late to set up. The only time I thought they were friendly was at check in and check out when they wanted a good review and maybe a tip. Still I would stay here again.

Room Tip: Anything but the first floor.
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  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Boutique Casa Carolina

Address: Calle 12 3-40 | Centro Historico, Santa Marta, Colombia
Phone Number:
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 59 Hotels in Santa Marta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Boutique Casa Carolina 4*
Number of rooms: 10
Official Description (provided by the hotel):
Casa Carolina is a luxurious but relaxed Boutique Hotel located in a calm area of Santa Marta's beautiful historic centre. Facilities include swimming pool, jacuzzi, spa treatments, luxury rooms and suites, roof terraces, restaurant and bar, laundry, 24hr reception, kids equipment. All rooms have hot power shower, safe, fridge, International HDTV, telephone, Ipod docking station, wifi, use of tablet computers ... more   less 
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