Stayed at Casa de Isabella overnight on the way from Cartagena to the truly amazing Tayrona National Park.
It's a beautifully renovated small hotel with 10 or so rooms built around a central courtyard, with some (suite) rooms having good views across the town. Small pool, reasonable amount of outdoor relaxation areas.
The physical product is great - super fresh and clean, beautifully decorated and furnished, sparkling bathrooms, great bath products, lovely towels and linens.
This hotel has only been open for a few months, and I understand from friends that know Colombia that attracting, training and keeping great staff is a huge challenge. Consequently, at times, service can be ever so slightly below international 5* standards, but more from an 'experience' perspective, and never from an effort or friendliness perspective - they were always trying their hardest, and they were always super friendly and welcoming.
The ownership is totally engaged, and when I gave minor feedback about a small issue, the response was out of this world in terms of their eagerness to compensate for and correct the problem and make apologies.
I would absolutely recommend this place - Colombia is not a place where service standards tend to be very evolved just yet, as it's under-developed from a tourism perspective, however, the ownership of Casa de Isabella lead the way in terms of striving to meet guests' needs.
Also, no issues with gay guests - we were made to feel perfectly welcome and comfortable.
- Official Description (provided by the hotel):
- Casa de Isabella is a luxury hotel located one block from the Santa Marta beach. Casa de Isabella hope our guests feel the warmth and history of the colonial architecture in El Centro Histórico of Santa Marta, Colombia. We have taken great strides to offer every possible luxury to our guests. We feel we have renovated the most beautiful boutique hotel in the Colombian Caribbean. ... more less
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