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“Great Colombian vacation” 4 of 5 stars
Review of Zuana Beach Resort

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Zuana Beach Resort
3.5 of 5 Hotel   |   Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia   |  
Hotel amenities
Ranked #10 of 59 Hotels in Santa Marta
East Greenwich, Rhode Island
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great Colombian vacation”
4 of 5 stars Reviewed March 19, 2013

We were at Zuana in October 2012 with family. This was our second trip to the resort. Just like the first time, Zuana did not disappoint!! We are always treated like family when we visit. Caliche and Nelson are absolutely amazing!!!! We can not say enough great things about their service!! We spent our days relaxing by the pools while our 3 year old son swam endlessly. We do love the new addition of the Tower. The Cuban bar was fabulous!! We love dancing to live salsa!! The only real complaint I did have was the construction that was being done. It did put a damper on our son napping in the afternoon. The food overall was average for a beach resort. There was entertainment and we did enjoy it some of the evenings. Again, not a 5 star resort, but very nice for a family vacation.

Room Tip: The beds are hard
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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686 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 14, 2013

The resort is very nice but the customer service a front desk is the worst ,they only have 1restaurant for the resort. The vendors in the beach harass you all the time.resort no bother to check.no choice for food . Supply in rooms is very limited. The food is like they count what u eat .no entertainment. At night .be carefully I get robed for vendor nelfrim .i take a tour with him never give my change back.also vendor in the beach Elio.another thief .be adware no take tours with vendors in beach.avoid this resort a all cost..they robed you and never give money back.worst resort I ever been.

Room Tip: Higher floors are better
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 15, 2013

I took my 4 kids to spend the day at this resort since it was my first time reuniting with them in years. At the the first gate I was stopped by gate keeper and asked (in a very unfriendly and not-welcoming manner) what I needed, I explained that I wanted to spend the day and wanted to purchase 5 day passes and so he directed me to a second gate further down the road where I was not greeted by Doorman Maximiliano Pabon and in a non-welcoming tone of voice he asked me .."Yes?" Now I explained this doorman about what my intentions were and he told me that I needed to go back to the other gate (gate from which I was told to come to him), So I told him I just came from this other gate and attendant had forward me to him that I wasn't gonna go back to the other gate and that I needed to go inside and talk to the front desk agents where he in a very aggravating tone of voice told me that it wasn't possible.... that I needed to go back to talk to the first gate attendant and Mr. Pabon closed the door on my face! At this point I was getting very stressed and aggravated by this individual. I asked for him to call me a manager and he bluntly refused to and said I need to go back to the other gate. Happens that a Bell attendant (I'm guessing he was) heard me complaint and went inside and talked to the front desk clerk and authorized this doorman to let me in. This front desk clerk helped me in getting those day passes and heard my complaint, apologized tried to calm me down (Ironic that the place I had chosen to relax and enjoy my reunion got me on such of high level of discomfort and stressed all in front of my kids).

I asked to talk to a manager and I was told managers were in a meeting, I asked if a manager would come see me and talk to me when the meeting would be finished and pointed to the reception clerk where I would be seated.... A manager never came to see me.

Room Tip: If you are looking for excellence in service go elsewhere. Not worth the money you spend there.
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Retiro, Colombia
Top Contributor
179 reviews 179 reviews
22 hotel reviews
Reviews in 47 cities Reviews in 47 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 28, 2013

We go here annually - we have a time share - the place is nice, relaxing. Not 5 star - maybe 3.5 or 3.4 star. It's clean and neat but old and needs maintenance. They have added a brand new building on the ocean with 16 floors which is nice. The food is average at the restaurants - compared with other resorts in Cabo San Lucas, Cancun and Baru the amount of selection and quality is average. Here for dinner they have maybe 3 tables of food - one of entree's with 4 or 5 selections and sides.. Nothing elaborate or incredible by any means. It's a nice place to go and hangout even if it's only 5 km from your house...

Stayed March 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 23, 2013

The organization I work for was hosting a workshop with people from more than 10 different countries. Arranging logistics with the corporate department was absolutely easy and pleasant. All our guests were very happy and no one had complaints. The hotel is beautiful, especially the "modern" part as they call it (there's an old and a new building) and the pools. The conference rooms are new and the gorgeous view is a little bit distracting (and I mean this in a good way!) The food was very good but not great. I found the buffet to be a little bit expensive. Overall this is a great hotel to either have a nice family vacation or host a corporate/business event.

Room Tip: Rooms in the modern (new) building are nicer!
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
4 of 5 stars Reviewed December 12, 2012

Todo estuvo muy bien, la limpieza de las habitaciones no es del 100% como otros hoteles, pero si de un 75%. En la zona se puede ir al mejor sitio del mundo, el parque Tayrona. Igualmente lo recomiendo y la zona es brutal! Muy tranquilo todo si su objetivo es descansar! La comida no es la mejor, pero si es fresca.- ( english) Everything was Ok, the cleanning is not for the 100% of the room, it's more like 75% but the area is the best! It's near by the best place in the world " the Tayrona national park". Anyways I recommend this hotel because it's really comfy, calm, relaxing and spacious. The chicks are really beautiful around here. The area is awesome! The food is not the best! but it's fesh anyways.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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sydney
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 15, 2012

Stayed three nights at Zuana Beach. The room was very large and comfy. Loved all the pools and cocktail happy hour. Breakfast buffet was plentiful. Had dinner on the bbq night, lots of salads which I enjoyed as a change from plantain and rice which comes with almost every meal on the Caribbean coast. Had a very helpful bellboy, who spoke excellent english. He helped us organise a private tour to Tayrona with one of the taxi drivers we had been using to go into Santa Marta/Taganga. Would definitely recommend Zuana Beach.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zuana Beach Resort

Address: Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Santa Marta
#4 On the Beach Hotel in Santa Marta
#5 Spa Hotel in Santa Marta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Zuana Beach Resort 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Between the mountains and the Colombian caribbean sea you find Santa Marta, the oldest city in South America. In the middle of this tropical paradise and its charm is Zuana Beach Resort. This five star resort offers privileged landscapes and amazing tourist activities that allow relaxation and recreation of its visitantes. In Zuana you can have it all, the best beaches, great service and exclusive accommodation, which makes this the ideal destination to visit and enjoy. ... more   less 
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Also Known As:
Zuana Beach Hotel Santa Marta
Zuana Beach Santa Marta

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