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“Service, Food, Cleanliness, Friendly people, Location etc.. Great” 5 of 5 stars
Review of Hotel Casablanca

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Hotel Casablanca
3.5 of 5 Hotel   |   Avenida Colombia con Ave Costa Rica No 3-59, San Andres Island 0098, Colombia   |  
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Hotel amenities
Ranked #5 of 37 Hotels in San Andres Island
Certificate of Excellence 2014
Florida
1 review
4 helpful votes 4 helpful votes
“Service, Food, Cleanliness, Friendly people, Location etc.. Great”
5 of 5 stars Reviewed February 19, 2009

The hotel is located in an excellent area, near stores, restaurants and to the BEACH!!. The service was great, the food was incredible, I had the opportunity to speak with the chef who was a friendly person and a good listener. I like the activities and programs for adults and children. The company in charge of the programs and activities for the guests did a great job.!!.one of the activities for adults was disco night, nice discotec and close to the hotel, you can walk from the hotel to the disco, they also celebrate the novena to NINO DIOS, and the kids were the guests to the novena. After the novera we had some snacks served before dinner time... They treat you like a family. All meals were excellent, you had everything available to eat, including WINE for dinner, all kind of juice, meats, soups, salads, desserts etc.. .
I stayed with my mother in a huge room with an excellent view to the beach! Also the rooms were cleaned every day. If you report a problem with the TV or in the bathroom, a maintenance is sent immediately to take care of the problem. Even if you get sick and need a Tylenol, the employees offer to get it for you at the drugstore locted on the corner of the hotel.
The only inconvenience we had with the hotel was on the first day we had to wait too long for the room, you have to speak for yourself and remind them that you are still waiting for the room.. they should have a better system to clean the rooms on time so the guests don't have to wait hours. ... even though, I will go back to San Andres and will stay in the same hotel - Casablanca-. The customer service at the counter was very good, if you need directions to get to a certain place, they give you word by word how to get there. One thing we like most, it was the quitness at night, regardless how close the hotel is to downtown, still you sleep great and don't hear the noise from the cars or the motorcycles. .During the stay other hotels tried to offer you better deals and easier ways to reserve with them, they even invited us to stay there for a day so we can compare with Casablanca, but we didn't want to waist our time going to other hotels and check it out, our plan was to enjoy San Andres, besides why to bother.. if you are staying in a hotel that provides everything and more than you will like to have.
Next time that I will go back will be with my family, I heard the deals are much better as a group...
If you are planning to go to San Andres, please do so, and do not hesitate to ask for Casablanca Hotel .. AH! best times to go there... December, January, Easter week and June before the rain season starts. Don't go in February or March, the beach is not promising as the other months of the year. Have Fun and Enjoy It.. San Andres is Beautiful...

  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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494 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
London
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 12, 2009

The hotel has a good location in the main town on San Andres - it's a decent hotel, but far from anything special.

We arrived late and the hotel was full, even though we'd reconfirmed our stay 24 hours beforehand, and already paid the deposit. As the hotel had no space, we were put in a relatively shabby apartment around the corner - smelly bathroom, loud music from the nearby disco - not very impressed at all. The family that arrived 10 minutes after us were also given the same treatment - this was clearly not an exceptional circumstance. To give the hotel credit, they did move us into the hotel the following day, and gave us a complementary room upgrade.

My second qualm was about the price. I emailed and got one price (the "gringo price"). Then my girlfriend, a Colombian, called the hotel and got a completely different price - 35% less. They clearly like ripping off foreigners.

Would I stay again? I think not. Shame there are no genuinely good hotels in San Andres (except maybe the overly expensive Casa Harb).

  • Liked — Not much
  • Disliked — It was overbooked!
  • Stayed February 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, Colombia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 20, 2008

Probably one of the nicest hotels in San Andres. Right in town and on the beach! My place to stay in San Andres.

  • Stayed September 2008
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 9, 2008

Hidden between the coast of Nicaragua and Jamaica is a very well kept secret of the Caribbean, San Andres Island.
First colonized by the English and then later becoming part of Colombia, the island is a relaxed and laidback tropical paradise a short trip from Miami or South America where both spanish and english are spoken.
I stayed at the Hotel Casa Blanca, or the White House Hotel, and was extremely impressed by the service, the staff and the place. And especially the food!
First of all, the rooms are huge and spotless. We had one of the larger family apartments, with a well equipped double room upstairs and another downstairs with two singles or a double if required. There was a kitchen (not that we needed it), loungeroom and an incredibly big bathroom for the master bedroom as well as another downstairs. The air conditioning worked wonders, but with the lovely sea breeze on the island it wasn´t really necessary.
The room was kept immaculate with the constant attention of the staff who were very friendly, spoke spanish and english and kept us well fed and happy.
The food was so good we hardly had time to go the beach between meals. Buffets for breakfast had everything from tropical fruit to a lady cooking eggs as you liked them on a cooker out in the patio. We usually had the buffet again for lunch, featuring local fish and seafood dishes and some surprises as well. The hotel also has a cafe serving stuff for the kids and snacks, pizzas and other things. Another thing you rarely find in Colombia or the Caribbean is quality asian food, but the Casa Blanca has an onsite Thai restaurant. The red curry was as good or better as I´ve tasted in Thailand and my girlfriend´s seafood coconut rice wrapped in plantain was equally delicious.
And being in the Caribbean, you have got to try the main restaurant for its seafood. Outstanding! The atlantic prawns were delicious and the seafood soup, served in a giant conch shell, was heavenly. Although I couldn´t finish it, my girlfriend who had been watching me eat with a blissful smile on my face, took the shell off me and devoured the rest, understanding the reason for the smile.
While the pool isn´t huge, the beach is 10 metres from the door of the hotel and is clear, calm and long. San Andres is famous for having seven shades of blue to their ocean, and enjoying a strong and well priced cocktail on the deck i could make out at least four.
Things to do? San Andres is a diver´s paradise, and also one of the cheapest places in the world to do it. There is an old shipwreck to visit, tiny little islands off the coast where you can go in a small boat for the day and drink ´Coco Loco´ (a local drink mixed in a coconut shell) or snorkel around thousands of tropical fish. it´s also a duty free haven, with super cheap alcohol and brand name clothes at bargain prices.
A worker told me that a lot of ex Colombian presidents and movie stars and models have stayed at the hotel and I can see why. It´s not pretentious, very relaxed, really friendly staff and great service. It gives you that feeling that everything in the world is perfect, time has stood still and all you have to do is order another drink and enjoy the sunshine. Having stayed in similar beachside hotels all over the world, this one gets a big thumbs up from me.

  • Liked — The food, the staff and the ambience of the hotel.
  • Disliked — The size of the pool and the early buffet breakfast time!
  • Stayed July 2008, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed June 16, 2008

Room:
The oceanfront hotel room was large and accomodating with a clean modern bathroom. We had a nice view onto the beach just across from the boardwalk. The air-conditioning worked well which was very important as the humidity levels could get quite high. Tons of TV channels (3 kids channels) if you get caught in a bad rain storm.

Hotel: Well maintained, and air-conditioned. Nice pool, clean and well maintained. 4 meters to the beach. 100 meters to a wider beach that is far away from all boats. Only 1 lift to the 3rd and 4th floors.

All inclusive plan:
We expected the worst, as small islands don't necessarily offer an abundance of fresh ingrediants. However, we were pleasantly surprised. For breakfast, lunch or dinner, there was almost always at least one selection that was far above what you'd expect in you standard package holiday meal. Some nights there was live entertainment which we really enjoyed.
Fruit juices generally included one selection without sugar.
Fresh tropical fruits for breakfast were a hit.

Guests:
Coming from all over South and North America, guests were well diversified and good natured. About 30% of the guests had 1 or more kids with them.

Beach:
Beautiful beaches with nice white sand, blue water, palms. Unlike Cartagena, where the beach vendors can ruin your holiday, the beach vendors here are much more passive and non-intrusive. The downside is that the numerous boats and jet skis aren't all that modern, and if you stand anywhere near them you'll smell a lot of gasoline. However, a small walk down the boardwalk from the hotel and you have larger beaches and no boats.

Staff:
We travelled with a toddler. The kitchen / buffet / cleaning staff were incredibly helpful and kind.

City & Island: Not impressive. One large (sometimes shabby) duty free shop. It is a poor island and remains underdeveloped. But you can't actually be coming here for the city!!!! The beaches are great.

Airport: small and pretty easy to use. Upon arrival you pass to an "island tax" barrier (think immigration queues) where they charge you an entrance tax. Upon departure, they may ask you to take infants to the third floor to get a tax rebate.

  • Liked — Large rooms, nice pool area, proximity to beach, friendly guests
  • Disliked — ocean front room sometimes gets smell of gas from boats
  • Stayed June 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed February 4, 2007

This hotel was a typical carribean style hotel rated 4 star. It was located in the only town in San Andreas but it was right on the beach which was like a typical carribean beach with gorgeous blue water and lovely white sand.

The room was very big with a decent bed and a t.v with about 50 stations! The bathroom was actually lovely with a powerful large shower which always had very hot water. There was also a couch in room as well as table and 2 chairs, a safe, wardrobe and fridge come minibar. The best thing about the room was undoubtedly the view which was straight out on to the beach and the beautiful sea. The window opened completely so you could put your head and shoulders out to feel the lovely sea breeze.

Food at hotel was all inclusive but we only ate there for breakfast. Food was just alright. Chef did lovely omlettes and nice selection of breads for breakfast but lucnh and dinner did not look that appealing to us. However little cafe belonging to hotel but where you must pay does lovely milkshakes, pizzas etc.

Swimming pool at hotel was small but very clean. However the beach was too appealing and hence we never needed to yuse the pool. The beach was public beach but this same guy looked after us each day with sunbeds and shelter hut for about $15. The island was extremely safe and you never had to worry about your belongings on beach. Both a pair of googles and snorkel and you could see cool fish in the water.

There was not too much to do on island. It was just for relaxing. Did do tour of island the whole way around which took about 2 hours and cost about $22. Very cheap but do after 4pm when it gets a little bit cooler.

Recommend going to Mr. Carringtons for some Lobster. We went one night but it was closed. Our taxi driver Adolphus (who works for casablanca Hotel) honked his horn and Mrs. Carrington actulally opened up her restaurant for us and cooked us delicious Lobster. It was amazing!

Lots of brand shops on island as it was made duty free years back so lots of Colombians opened up shops there but now no longer duty free but shops still there i.e Roxy, Tommy Hillfiger, United Colours of Benetton, Quicksilver. No McDonalds, Starbucks or the likes.

I tried to book Decameron Isleno but it was fully booked. I believe from looking at all hotels that Hotel Casablanca was probably second best on island after Isleno. If I were to go back I would try for Isleno first and if full I would definately go back to Casablanca.

Stayed January 2007
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Casablanca

Address: Avenida Colombia con Ave Costa Rica No 3-59, San Andres Island 0098, Colombia
Phone Number:
Location: Colombia > San Andres and Providencia Department > San Andres Island
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 37 Hotels in San Andres Island
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Casablanca 3.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Casablanca Hotel San Andres Island

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