I've stayed at lot's of places in Latin America so my expectations are in check. We booked this hotel via my husbands job, so we thought we'd be getting what their website and the photos show. I'm looking at some of the photos and I wonder where they exist in the hotel, because we didn't see it. We arrived and were put in a room on the 4th(#423) floor with 2 twin beds and were told we'd be switched the following day. Ok-we could deal with that. However, upon further inspection we noticed we had one bath towel and one face towel. I called the front desk twice in the evening and again in the morning for more towels-we never received them. There were also no hooks for towels, bars or any type of place for hanging clothes. Our room faced into a dead hallway space with bright fluorescent lights where they store extra chairs. We were awoken to loud, pounding music from the disco that is located on the 5th floor. My husband never went back to sleep. The next morning we were told have your things packed up and we'll move you after 3:30. We had our things packed and went out for the day. We returned at 6pm and we hadn't been moved. We asked, no action. Finally, we found Adrana (or Adriana) who was very helpful and she moved us to room #324. This was a bit more spacious and appealing. Still the loud, pounding vibrations from the disco kept us from getting a great sleep. We showered before we moved into this room so we didn't notice the shower didn't work properly until the NEXT afternoon after spending all day in the sand, sea, and sun. It was coming out like a kinked, flaccid garden hose, but we needed to clean up for dinner. We reported it and they just looked at us and told us a pipe was broken on the 5th floor. We waited a bit and saw them talk to someone on the radio, but no explanation to us, no resolution. With a bit more prodding, Carmen appeared, who apparently is head of reception. She finally called maintenance after waiting for over 30 minutes. After the maintenance guy was working for a bit, Carmen asked if we wanted to switch to Sol Caribe Campo. We said NO we don't want to pack up and move for a 3rd time and we want to eat dinner. After a bit she said we could move into the suite on the 2nd floor. Again we said we just want our room fixed and we don't want to move again. Finally, after 2 1/2 hours, they realized they didn't have the correct part and the water was shut off so we moved into #205. The shower wasn't working properly in this room, but with a few knobs turned here/there it worked. However, the water was cold. The room was noisy because it faces Avenida Colon and the windows weren't sound proof and one of them couldn't be closed all the way. I asked for a refund of one night and transportation to the airport. They wrote up a letter and showed they will refund me one night. I'm waiting for the refund on my card as I type. The food is cafeteria, buffet and it's what you'd expect. Good not great. We had the breakfast/dinner meal plan so we didn't get to eat at the other restaurants. Towels and linens are thin. I asked for a towel at the pool the second day and was told the machine was broken so there weren't any. I guess we just had bad luck and had the crummiest, oldest rooms. I think there are different parts of the hotel and it depends on where you end up staying. Their Campo property looked pretty from the street.
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- Also Known As:
- Sol Caribe San Andres Hotel San Andres Island
- Sol Caribe San Andres Island