this hotel does'nt even have a system for reservations, i made my payments 6 months before going, and when i arrived, i did not have a room, and their answer was that they can´t know what rooms are gonna be available. so the first night they sent me to a extremely humid and dark room with musty smell and mould in the walls (if you wanna have health issues stay in the old rooms). from the second night but after a fight including the police, they gave me room in the new buildings that are OK and have a slow but free wifi access.
Although the maids are pretty good people, they are not well organised, you can find your room unattended at 6pm. the phones for calling service don´t work so you have to ask for towels or service directly in the front desk or to the maids.
the Cooks were awesome, you can realise by their attitude towards guests that they are not motivated, but they do a very good job anyway. (ain´t knew the snacks).
just find cheap liquor downtown, the quality of the drinks in the hotel is really poor.
this hotel has no beach, and don´t believe them. the beach is no close.
in the plan are included 3 different tours that are OK, but be aware of promises. they promised a tour to johny cay and the aquarium, but they never brought us to the aquarium. and if you wanna do something really cool, just go directly to the scuba shop and get scuba diving for $120.000 COP, is really amazing.
if you are planing vacations in this hotel, just have in mind that you are far away from the beach, so add. at least $300.000 for golf car rental for the 5 days. and remember they don´t have any activities, so add more money if you want to do something in the nights, add the money for the booze if you don´t want to be hungover all the trip and add money if you want to have a special meal because their food is good, but they don´t have any special or fancy.
So after adding all this different expenses, just think about it. if this is better or cheaper than a decameron resort?
a resort already have incredible beaches, good service, special food, party, activities and the room that you paid for. so at the end is gonna be the same price.
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