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“Great Atmosphere” 4 of 5 stars
Review of Royal Decameron Marazul

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Royal Decameron Marazul
3.5 of 5 Resort (All-Inclusive)   |   Road to San Luis Km 4, San Andres Island, Colombia (Formerly Super Decameron Marazul)   |  
Hotel amenities
Ranked #15 of 37 Hotels in San Andres Island
Barranquilla, Colombia
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
“Great Atmosphere”
4 of 5 stars Reviewed July 1, 2014

We arrived the Saturday when Colombia was playing Uruguay. All the guests were in conference room where it was set up for all to enjoy. People went crazy. Was great being in their company.

Hotel rooms clean. Air conditioning in the hallway. Absolutely great as extremely hot outside. Food always available. Great choices. Staff friendly and helpful. Day excursions available.

We did the drive around the island in a buggy. Great as you get to choose what you want to do. Snorkeling is available almost all the way around the island. Very safe night life. People are generally all friendly and do not hassle you.

Was a great Island hop to enjoy just relaxing, night life and beach.

Stayed July 2014, traveled as a couple
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787 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Picton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 27, 2014

This was our 12th trip to San Andres Island and we love it. However this trip was very disappointing for us.

There were there issues:
1) the hotel was full of loud children ages 8 and under. There must have been a South American holiday and there was a lot of screaming, yelling and crying around the pool all day where you can normally relax.
2) several people including my wife and i got very sick with severe diarrhea. Not sure if it was from the food or water but we were sick for 10 days and couldn't enjoy our usual scuba diving and other activities.
3) they always have loud shows from 9:30 pm until 11:00pm. Even in your room you can hear loud bass and yelling over the microphone. I can never figure out why it has to be so loud.

About being sick: The staff was very good about preparing us bland food ordered by the nurse.
They would not tell us how many people were sick but we found out that many people were sick during the time that we were there.

In all our previous trips we have never had a problem on San Andres.

I am so disappointed to spend that much money only to be sick almost the whole time.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 2, 2014

We stayed end of 2013 at the Decameron Marazul for 10 nights and had one of the best relaxing timing ever there. We stayed there with our two sons, one 15 and a little daughter 7 years old.
The hotel and its staff are fantastic. Time flies there with no stress. Rooms are big, clean and quiet. The pool is well maintaned with a body guard looking for the safety of the guests all the time.
Three very good restaurants. You need to book in advance two of them, but it worths to be at all the three. The Caravelle has always delicious sea food.
The bar at the pier is an amazing and runs 24 hours a day serving all kind of tropical drinks. The bar by the pool also has a great service.
Being at the Decameron you can book and use facilities at other Decameron in San Andres, but we decided to use just the Marazul and going to the Aquarium Cay and Rocky Cay, which are nearby the Marazul. There is a boat running 4 times in the morning to the Aquarium Kay, which really worths. Spending a couple of hours there is being at the paradise and really watching the sea of 7 colours. At the rocky cay if you book in advance you can have lunch at the restaurant and drinks are free of charge at the beach. You just need to have your Decameron all inclusive bracelet with you.
Annex to the hotel there are two external facilities, which are very good. A small shop and a dive shop (Sea Garden Dive). We did a couple of dives with them and they were superb. They are very professional and the owner, Jayme, of the dive shop has a tremendous sense of humour, making the athmosphere for going dive incredible. I highly recommend a night dive as well.
Last not least, as we stayed for both, Christmas' and Happy New Year's eve, the celebrations were marvellous. The hotel prepared unforgetabble dinners.
Every single night a different show at the stage just by the beach and a special one for New Year's even. Shows not just for adults for also for the kids.
The monitors also are very frindly with children. My daughter cried at the time to say goodbye to them.
Some posts say that the hotel is not close to the town, but if you want to go to town, taxi is very cheap and even the drivers are so kindly. If you need, ask for Willys. The man is very polite, friendly and you can even hire him for an island tour.
If I had to define the experience there in a few words, it would be : The best experience ever and people really makes the difference and the whole staff of th Decameron are so friendly that all of them deserve a five star recognition. And starting with the office where we made our reservation. Ms. Yesenia, thanks for making it all possible.

Room Tip: If available ask for a room pool facing. They do not have sea facing, but you can see the sea anyway...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 4, 2013

The amenities seemed straight out of 1990. No wifi. Only internet available were two public computers that you had to pay to use. I didn't even ask the price. Most of the staff was nice enough but they were not as customer friendly as you'd expect at a '4 star' resort.
Maybe it's a local thing, but it seems kind of rude that no one says 'you're welcome', instead just responding to a 'thank you' by saying 'okay'.
Here's where it gets bad though. I caught a STAFF member staring at my wife's backside. No exaggeration. Staring for a good 10-15 seconds. Head tilted sideways and all. I called out and got his attention as I was about 40-50 feet away but we were walking out the door with family to a very important event and I didn't want to cause any further of a scene.
Food was actually not bad for an all inclusive. But, I did find a nice long black hair in my food, but frankly that could happen anywhere.
Also, we called the front desk after our first night because the AC condenser was making a terrible noise. Instead of sending maintenance they offered us to change rooms, which we really didn't want to have to do, but after accepting we were told that we had waited too long and no other rooms were available. The hotel was booked solid that night so I find it interesting that it wasn't of concern to the hotel staff that even if we did move, someone would be in that room that night and the noise would still be an issue, even if we were in another room. Now that I think about it, this story kind of explains the attitude of the hotel and staff in general. Just doing what they have to do to get by. Never going above and beyond.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Top Contributor
116 reviews 116 reviews
55 hotel reviews
Reviews in 70 cities Reviews in 70 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed May 4, 2013

What sets Marazul apart from most other San Andres hotels is that is is located directly on a nice swimable beach with palm trees, turquoise water, and white sand. There is a large roped-off swimming area and the water is very calm, but the bottom has been left natural with sea grass and vegetation. The whole place has an old-Carribean retro kind of feel. Upstairs rooms have railed balconies (more private) and downstairs rooms have open terraces, some of which overlook the large pool as well as the ocean. The show at the outdoor theater between 10 and 11 makes early sleeping difficult and the screechy noise of our air conditioner was often annoying. Buffet meals are served in the open-air restaurant which overlooks the water. The breakfasts have a wide variety of choices. At lunch and dinner, there are always two tasty soups, a copious salad bar, and a dessert table and the main course offerings run from adequate to excellent. There are also two sit-down restaurants, the Caravelle being the more elegant, but we actually preferred the buffets. A free boat ride is provided to the off-shore Aquarium Island (definitely worth the price) where you can snorkel in waist-deep water among more people than fish. Everything is included except use of the room safe (an absolute necessity but they charge $3 a day) and Wi-Fi connection ($7 an hour). San Andres is a nice little tropical island without much to see or do except beaching and R&R. Our four-night stay was just right.

Room Tip: Ask for an upstairs room overlooking the pool
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saskatoon
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 23, 2013

My wife and I stayed at the Marazul from March 4 - 18. We came for the scuba diving and were not disappointed. Sea Garden, the on-site dive shop was excellent and will be the subject of a separate review.

The Marazul has guest rooms spread over three buildings. A and B are two storey. C is three storey. The rooms are spacious and well equipped with lots of storage. We emailed (jefederecepcion.marazul@decameron.com) the hotel in advance requesting an upper floor room with an ocean view. We were given room 318 on the top floor in building C, which is one of only a very few rooms with a good view of the water.

Positives
- One of the best values for the money in the Caribbean.
- good food in all three restaraunts.
- free access to the facilities, bars and restaurants at four other Decameron hotels on the island, plus Accuario/Haynes Cay and the beach club at Rocky Cay. However you have to pay for a bus or cab.to get to most of these places.
- Friendly, helpful staff.
- Beautiful grounds.
- Short cab ride from the airport.
- good check-in procedure including a cold drink on arrival and a reservation at one of the a la carte restaurant for the first evening.

Negatives
- Small weedy/rocky beach on-site. Instead go to Rocky Cay for a really nice beach, bar and restaurant. Thirty minute walk or five minute $1 bus ride.
- Pricey internet only available in the lobby.
- $3 a day safe rental.
- Mosquitos/no-see-ums. Keep your room cold and they won't bother you if they get indoors.
- Ants in the bathroom. Despite being on the third floor we had to get rid of red ants every day.
- No library. My wife donated some paperbacks to help them get one going.
- Restaurant reservations available only one day in advance. It would be nice if you could book several days ahead.
- No onsite vehicle rentals.
- Night time entertainment starts at 9:45 pm and is loud enough to be heard everywhere onsite, making it hard to get to sleep until it ends around 11:00 pm.
.

Room Tip: If you want a room with an ocean view, request it in advance as there are only a limited number.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myre
Top Contributor
54 reviews 54 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed March 14, 2013

Nice hotel with many facilities and activities around the hotel. Great pool and a big restaurant. We were anly here on a daytrip to relax by the beach and eat dinner. Huge bufet that had all kinds of Columbian food. Fantastic dinner in great enviroments. Loved the park around the hotel. We were here in april 2009.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Decameron Marazul

Address: Road to San Luis Km 4, San Andres Island, Colombia (Formerly Super Decameron Marazul)
Location: Colombia > San Andres and Providencia Department > San Andres Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool
Hotel Style:
#3 Top resorts Hotel in San Andres Island
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Royal Decameron Marazul 3.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Super Decameron Marazul Hotel San Andres Island
Decameron San Andres
Decameron Marazul

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