When we first visited San Andres we had delicious cocktails and dinner at Cocoplum and fell in love with its colorful charm. We did not stay here however until 6 months later when we returned to the island for our wedding. I shared a junior suite with 3 friends and we stayed on the 1st floor. One night when we came home we smelled sewage, but it wasn't until I noticed water all over the floor that I realized it was coming from inside the room. We had 2 bathrooms and both of them were overflowing with waste water that had pumped up through the shower drains, as well as the drains they have in the middle of the bathroom floor. When we went to talk to the staff about it they acted as though it was no big deal. Seems like a common problem. They sent someone to clean it up and the next day it happened again. This time nobody showed up to clean it after we reported it. The guy from behind the desk eventually came with a mop and wiped it up without any sort of disinfectant. Minutes later we tried to use the sink and it came off the wall - water flying out everywhere. All the while the staff at the front desk acted disinterested and didn't seem to care much about offering good customer service or even an apology. After fighting we eventually managed to get a discount off our stay, but it still wasn't worth the high price tag you have to pay. To be fair, the beds are comfortable and the restaurant is good - nice atmosphere and good cocktails. The included breakfast is just mediocre. If you do decide to stay here, there is a great restaurant (the Grog) next door with really good food and great service.
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- Also Known As:
- Cocoplum Beach Hotel San Andres Island
- Hotel Cocoplum Beach