The worst customer service ever! I try to go to the beach with a towel and the manager told me I was not allowed to go out with it.
It is a family house transformed into a two stars hotel. Still a house, not a hotel.
You have to smile a lot, if you want to ask to the manager for something you want. She is always in a bad mood.
Air conditioner problem during night. Nightshift front desk clerk does not know how to control air conditioner system and the main problem is "Air conditioner control panel is located in the front desk. He accidentally turned it off, and he could not turn it on. Bad for me!
In the other hand, it is very very cheap $40 per night.
It is well located in the downtown, right in front of the beach with a lovely view of "Johnny Cay" key. This is priceless.
Breakfast is great and it is included in the rate. Restaurant personnel are very pleasant and friendly.
- Official Description (provided by the hotel):
- Portobello - at the best beach of San Andres. 10 minutes from the airport, 2 blocks to the center. Nice restaurants nearby, supermarket round the corner. Clean rooms with air-condition, fan, mini-bar, cable-TV, telephone, optional ocean-view, laundry-service available. Spacious bathrooms with hot-water-shower. Reception, with alarm, 24h occupied, tour bookings, safe available. Enjoy your vacation at the Portobello Hotel. ... more less
- Also Known As:
- Portobelo San Andres Island