The Empress doesn't deserve this kind of management. The hotel's location can't be beat, and the fact that a pool, beach bar, and dance club are all on premises are additional points in favor of the hotel.
Unfortunately, however, the hard product is the only thing good about this hotel. They pride themselves as a TripAdvisor award winner, yet their staff and rooms fail to deliver. We arrived to find our room filled with cigarette smoke, despite this being advertised as a non smoking hotel. When we complained to the management and asked to be moved to another room, the management's response was that they were very sorry, but the previous night's guests had to be removed by the police and that there was nothing they could do as they were completely booked. Throw in rude hotel staff that shouted at us (and other guests) and bartenders at the pool bar who called us names and you have our experience at the Empress...customer service is definitely NOT job #1!
- Also Known As:
- Empress Hotel Asbury Park
- Official Description (provided by the hotel):
- Setting the standard for Asbury Park, the Empress Hotel has 101 rooms. Across the street from the Atlantic Ocean and adjacent to historic Ocean Grove, our hotel offers breathtaking views of the beach, Wesley Lake, and our oversized pool. Sunbathing or jogging, shopping or swimming, the Empress is the perfect access point for the boardwalk, beach, revitalized shopping district, and dozens of area attractions. Our poolside Tiki huts, world-class dance club, and customized professional service offer everything for a relaxing getaway or the perfect party. At the Empress Asbury Park, the royal treatment is yours. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline, Tingo, TripOnline SA, Hotels.com, Otel and Fareportal so you can book your Empress Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.