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“Average hotel in good location” 3 of 5 stars
Review of Dann Carlton Medellin Hotel

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Dann Carlton Medellin Hotel
4.5 of 5 Hotel   |   Ave el Poblado, Cra 43 A No 7-50, Medellin 6100, Colombia   |  
Hotel amenities
Ranked #14 of 91 Hotels in Medellin
London, England, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Average hotel in good location”
3 of 5 stars Reviewed 2 weeks ago

i stayed at this hotel in October .It has no main bar which is essential for a hotel for its guests to mingle and network.Its a very impersonal hotel .The check in was delayed by 2.5 hours as they could not get my room ready until about 2.30 pm .
Over all very average hotel and needs to try a lot harder

  • Stayed October 2014, traveled solo
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dann Carlton M, Director General at Dann Carlton Medellin Hotel, responded to this review, 2 weeks ago
Google Translation
Reciba un cordial saludo. Agradecemos sus comentarios, ya que la comodidad de nuestros huéspedes, es muy importante!!!, por lo que queremos informarle que aunque la hora del check in en el hotel ( y en la mayoría de los hoteles) es a las 3:00 pm, tratamos de asignar las habitaciones lo más temprano posible, y en la mayoría de los casos lo hacemos, pero esto depende de la salida de los que ya están en casa, que tienen como hora de salida, 1:00 pm.

Con respecto al Bar , no tenemos un bar abierto , pero contamos con 3 restaurantes y el lobby bar. Nuestra ubicación privilegiada le permite a los huéspedes, estar muy cerca de los principales sitios de esparcimiento de la ciudad.

Esperamos volver atenderlo en nuestro hotel.
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183 reviews from our community

Traveler rating
    103
    43
    21
    9
    7
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Vulcan, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2014

The Hotel Dann Carleton in Medellin gave me top tier service on my one night stay there. My room was quiet, spacious and spotlessly clean. The free morning breakfast was delicious and the staff were all unfailingly attentive and courteous and I received all of this for a very reasonable price. The hotel is situated in a vibrant, secure area in El Poblado and is appropriate for all types of travellers. Kudos to the Dann Carlton Medellin you were great to stay at.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dann Carlton M, Director General at Dann Carlton Medellin Hotel, responded to this review, November 10, 2014
Google Translation
Apreciado Huésped Cordial Saludo, Muchas gracias por sus comentarios, nos sentimos orgullosos de saber que disfrutó de su experiencia y su estadía en el hotel fue excelente, lo esperamos pronto.
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George Town, Grand Cayman
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 20, 2014

Hi,

I was completely open minded when I read the reviews before I booked to stay here 20-27th September this year.
My observations from day one are reception staff very friendly and do speak English but as always, ask politely and I found them most helpful.
Same goes for Bellboy and the waiters in the restaurant we falling over themselves to ensure I was looked after. They spoke English with me and gave excellent service.

On my last night I went to the 18th Floor restaurant with the revolving floor, Ernesto my waiter was very attentive, humerous and the food was excellent but you need to book in advance to experience wonderful views of Medellin at night!

The only night I had trouble with noise was the Saturday night but hey ho, if I hadn't arrived so late I would have joined them!

All is all, i had a great time there and fully intend to go back!

The hotel management deserve a pat on the back for an extremely well run hotel!

I had no problems with my room, the shampoo, the mini bar, toilet paper so maybe I just got lucky but somehow I think not!

Will go back soon!

  • Stayed September 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dann Carlton M, Director General at Dann Carlton Medellin Hotel, responded to this review, October 21, 2014
Google Translation
Cordial Saludos, Gracias por sus valiosos comentarios, Éstos son muy útiles para otros viajeros como usted! Efectivamente, una de las fortalezas que tenemos es nuestra excelente servicio, esperamos tenerlo de visita pronto.
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Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 8, 2014

Staff is ok and probably the nicest person in the hotel is the bellman perhaps he should get promoted to front desk clerk and this will improve the experience. As other reviews mention there is a musky smell on the elevator and on the rooms I requested a room change and the odor was less but it was still there.
Now I don't know who or what or where they get to claim to be a 5 star property it might have been in the 50's but it is definitely not. And those saying it is have obviously never stayed at a 5 star property. rooms and hallways need new carpet it's ridiculously old and ugly, musky smell no 5 star property should have that, the bed springs make noise Everytime you move, yes the walls were painted but the furniture is all scratched and chipped, the mini bar offers condoms for sale!!!what 5 star property offers that NONE. After staying at the JW Bogota a real 5 star this place just feels like a cheap motel with advertising everywhere.

Stayed October 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dann Carlton M, Director de Recepción at Dann Carlton Medellin Hotel, responded to this review, October 11, 2014
Google Translation
Reciba un cordial saludo.
Agradecemos sus comentarios sobre nuestro personal. ´Queremos informarle que nuestro hotel tiene un estilo contemporáneo, y de acuerdo a ese estilo es la decoración, la cual se está renovando constantemente. Las alfombras fueron cambiadas hace 3 años, pero entendemos que los gustos son subjetivos. Sin embargo, siempre pensando en nuestros huéspedes y en tener un aire más moderno, a finales de este año cambiaremos los tapetes de pasillo y habitaciones por piso de madera, y se harán unas reformas en las habitaciones y los baños, entre otros.

Con respecto a los preservativos en la habitación, esto es una exigencia de la norma de categorización de hoteles: NTSH006, literal 10.1.3, D, en la que dice que en la habitación debe tener dentro de misceláneos, artículos como: crema de dientes, cepillo de dientes, máquina de afeitar y preservativos
, y la mayoría de los hoteles los ofrecen como servicio.

Revisaremos sus otras observaciones, para tomar correctivos necesarios.
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Rio de Janeiro, RJ
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 28, 2014

I haven't even checked out and I'm hating my stay since check-in.
The only thing that could make you want to stay at this hotel is being close to Parque Lleras and El Poblado neighborhood. Otherwise, this is what you have to deal with:

. Most employees (of course not all, mostly the ones that don't depend on tips) treat you like they are doing you a favor. No patience on answering questions, on talking to you, on trying to accommodate you needs.
. The fact that you are VERY close to Parque Lleras can make it really hard to have quiet time, especially at night - and also the windows are not noise proof, are just simple thin glass windows.
. WI-FI is just SO SLOWWWW!!! And the signal is just SOO BAD! It makes you sign in ALL THE TIME!!! It's just soo sooo terrible!!
. The bed was so hard and old that I had to ask for them to put another mat on top. But of course they had only a kid mat and it wouldn't fit so I ended up with 2 kid mats on top of my old king size that squeaks at every turn.
. It's been 6 days that I'm here and they've given me only 1 new set of shampoo/conditioner/soap. I had to save one day when it was ending during my shower, then I guess the lady finally notice it was over and replace it. But since the new conditioner was not used, she took away the next day!! I'm not kidding!!! It's just craazy!
. Your minibar is never refilled. it's been 6 days and I'm consuming what's in it but it's never been refilled.
. I think they don't refill anything, same thing with laundry. I've had to request laundry bags twice and they still send me only 1 bag/form + it doesn't get refilled after room is cleaned!
. The Gym hours are bad and the equipment is dirty full of dust, one of the elliptical has pieces falling apart.
. The elevator has 1 single 15-sec advertisement that repeats over and over and over... on the second day I couldn't hear it anymore. Now that I'm on my 6th day with 4 more to go I've created a barrier, I just block it.
. There was not a single pen and paper on the room.
. There is no paper tissue (Kleenex) in the toilet - and the toilet lights are terrible.
. Ow! And the power outlets turn off when you leave so you can't leave anything charging in the room!! hahahaha just bizarre!!!
. When you ask for room service (by the way the choices are LAME), remember to ask for salt!! They NEVER send it. I've ordered every single day... Today, the 6th day I ordered in advanced.
. And don't be shy, you can hear every time the guest upstairs flushes and takes a shower. It is VERY loud. BTW, get use to noise, as this is a very noisy hotel.
. Ah and the water, every time the upstairs guest flushes or is taking a shower, your water pressure decreases considerably!


That are probably more details but I think these are enough reasons for you TO DON'T STAY HERE!!!!

Really it's been the worst decision I made. And worst of all: they made me PRE-PAY the reservation without refund!!!!! So I can't leave and go anywhere else!!

  • Stayed September 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dann Carlton M, Director General at Dann Carlton Medellin Hotel, responded to this review, October 9, 2014
Google Translation
Reciba un cordial saludo. Agradeceríamos se comunicara con nosotros al siguiente correo para atender sus observaciones: operaciones@danncarlton.com, las cuales son muy importantes para nosotros.
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Bogota, Colombia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 20, 2014

I have mixed thoughts on this hotel.

Pros: great location, as it is within walking distance from parque Lleras and El Poblado neighborhood; the room was very spacious; room service is 24/7; the lobby, floors corridors, and the pool area are nice; and breakfast was ok.

Cons: the service is not of a 5 star hotel (except for a veeery kind guy at the concierge desk and the nice cleaning ladies). Our check-in was not nice, when we arrived (me and my boss) we had to wait until the two guys at the front desk would stop the fun conversation they were having, I had to interrupt them so they could finally help us. During the process, although quick, they wouldn't answer my questions. When we checked-out there was the same guy that assisted us, and again, he didn't seem like "working" but just hanging out at the front desk. Also, my bathroom had a water leak, it was not huge, but still I almost slipped. I guess this is nobody's fault, but it is supposed to be a 5 star hotel. Finally, I would have hope to have a 24/7 access to the gym, but it closes at 9:00pm.

Overall, I had a good experience (and I would stay here again), but it was DEFINITELY not like one you'd have at a really 5 star hotel.

Stayed September 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dann Carlton M, Director General at Dann Carlton Medellin Hotel, responded to this review, September 26, 2014
Google Translation
Agradecemos sus amables comentarios sobre nuestro hotel en cuanto a la ubicación, habitaciones, el área de la piscina y el desayuno. Igualmente, hemos tomado atenta nota sobre sus observaciones del servicio en la recepción, para tomar los correctivos necesarios ya la calidad en el servicio es nuestra prioridad.

Esperamos nos visite nuevamente en su próximo viaje a nuestra ciudad y atenderlo como se merece.
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Saskatchewan, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 27, 2014

The room was very clean, spacious, staff are friendly although obviously some language barrier. It was in a really nice location, and there were always cabs outside the hotel. The people at the front desk, and the bell boys were very helpful. For a five-star hotel, the price is really good. Would definitely stay here again!

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dann Carlton M, Director General at Dann Carlton Medellin Hotel, responded to this review, August 30, 2014
Google Translation
Cordial Saludo Sra Shara para nosotros es un honor tenerla en nuestra, recuerde que esta siempre sera su casa en Medellín, la esperamos pronto
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Additional Information about Dann Carlton Medellin Hotel

Address: Ave el Poblado, Cra 43 A No 7-50, Medellin 6100, Colombia
Location: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Medellin
#6 Luxury Hotel in Medellin
#7 Spa Hotel in Medellin
#7 Romantic Hotel in Medellin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Dann Carlton Medellin Hotel 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
We count with 200 rooms, 16 deluxe suites, and 9 conference rooms with capacity for 20 to 700 people, Italian restaurant, and international cafeteria, Lobby Bar, Revolving Bar and The Parisian Coffee Shop. Also, a commercial area with travel agencies, Business centres, Ladies Boutique, Financial Services 24 hours a day, swimming pool, Turkish bath, Jacuzzi, gymnasium, esthetics room, beauty parlour and barber's shop with all the comfort of a five star “deluxe collection” hotel. ... more   less 
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Also Known As:
Medellin Dann Carlton Hotel

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