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“Excellent Location and Very Comfortable” 5 of 5 stars
Review of Four Points by Sheraton Medellin

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Four Points by Sheraton Medellin
3.5 of 5 Hotel   |   Carrera 43 C 6 Sur 100, Medellin, Colombia   |  
Hotel amenities
Ranked #16 of 90 Hotels in Medellin
Certificate of Excellence 2014
Quito
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
40 helpful votes 40 helpful votes
“Excellent Location and Very Comfortable”
5 of 5 stars Reviewed January 21, 2014

We planned a family trip to Medellin to spend New Year's Eve... we were a big group, 21 people all in all, of different ages, ranging from 9 to 80!! We booked 8 rooms in advance, as it is usually high season. The hotel is located in a very nice, central and safe location of Medellin. It is connected to a shopping mall, Oviedo, which also has a supermarket, so pretty convenient to stroll around whenever you have the time. It is also on walking distance to the Santa Fe Mall which is much bigger and short taxi drive to El Tesoro Mall, which was the best of the ones we visited, too bad we went there only for a couple of hours on December 31st, as it closed early...
Breakfast was varied and very good, and included the typical breakfast items (omelettes, fruit, cereal, bread, natural juices, etc.) but also a variety of Colombian dishes, which was nice.
There was a pool and jacuzzi on premises which was great for kids, they really enjoyed it.
Even though we chartered a private bus for most of our trips, we never had a problem taking cabs right from the hotel, they are always available upon request.
Free wifi is very good and there are also 3 computers located in the lobby should you need one, you can use them also to print your boarding passes, and there was no charge for that. A nice touch is that they have pitchers of cold water with different fruits in them, as well as coffee all day at the lobby, it was always nice to come back to the hotel to a nice glass of iced strawberry, orange, grape, or lemon water (to name a few of the flavors).
I found rooms to be comfortable, we personally stayed in a double room, which had 2 beds, one for us and one for my two kids... beds are a little on the small side, but comfortable. Air conditioning works nicely and there is a small fridge which was nice to keep cold drinks we got from the supermarket downstairs.
My only complaint will be that if you shower during "peak" hours, you might not get enough hot water... it will come and go, which was a little bothersome, especially with kids.
But all in all, I will highly recommend the hotel.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, February 6, 2014
Dear Guest.
Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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241 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Sao Paulo, SP
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 2, 2014

I have stayed two times in this hotel, with a ver good location closebto a shopping mall, however i was unluck at both times as i found two live cocoroaches in my room. One in the cabinet and the other one (different time) in the bathroom.
I made complaints in both times, but i will never come back to the hotel again.

Room Tip: No cocoroaches!
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, January 7, 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our services.

On behalf of all the Four Points by Sheraton Medellín staff, we would like to apologize for the inconvenience that you've had during in your stay and tell you that we are working to improve in this appearance

We would like to thank you for your patience and consideration.

We are looking forward to offering an exceptional service and each of your comments will be taken into account.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed December 26, 2013

We stayed at this hotel for 6 nights and were very pleased with it. It located in a good safe location in Pablado area. It is 5 minutes taxi ride($3) to Pablado square where the tour buses begin their tours --- for city tour, Guatape and Penol. Lleras park nearby with many cool restaurants is the great place for the evening meal and people watching. First couple of day we took the taxi but then we walked for 20 minutes on the great wide Poblado avenue to get there - very nice walk. The hotel staff is very friendly. Breakfast was included and it was excellent. the metro station is about 15 minutes walk and we use it to get to Arvi park. Excellent and fast option. We also used Spa and the hotel and had a great massage.Overall great experience. thanks very much to all friendly staff at the hotel.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, January 7, 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Top Contributor
69 reviews 69 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed December 15, 2013 via mobile

The hotel is fine, nothing out of the ordinary, attention is good, rooms ok, everything a little old, but it's just too expensive. I had just been the weekend before at the Charleston Santa Teresa in Cartagena, a great hotel, and the price for the night was almost the same with no possible comparison.
When we got there check in was taking more than usual. Our room wasn't ready, which wasn't terrible because we got there one hour before check in time, but they didn't tell us. When they finally told us, the person said they would give us another room but not with a king size bed as the one I booked but with two double beds "for the same price" were the exact words. We didn't realize at first but then I asked if that was a lower category room to which I got an affirmative answer. Unbelievable. Someone else from the staff had come just in to help with our check in, and said this change would not be necessary and they would give us a larger room with a kingsize bed than the one I had booked so everything was fixed. But just the notion of downgrading us for the same price in such an expensive hotel is shocking. Maybe if this hadn't happened I would be less critical but I still think it is just overpriced.
So we got a big room with an ok bathroom were we had a hard time trying to get the right water temperature in the shower because it went from scalding hot to cold. The tabs didn't work very well.
The passage to Oviedo mall is very convenient and the buffet breakfast is good but not worth it.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, January 7, 2014
Dear Guest.
Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our services.

On behalf of all the Four Points by Sheraton Medellín staff, we would like to apologize for the inconvenience that you've had during in your stay and tell you that we are working to improve our service

We would like to thank you for your patience and consideration.

We are looking forward to offering an exceptional service and each of your comments will be taken into account.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cupertino, California
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 27, 2013 via mobile

This hotel is located in a nice neighborhood. Rooms are well appointed and comfortable. My room was facing east, with large windows and nice view of the hill and other buildings. The only problem was how warm it got by about 10am, and the air conditioner was not working. Staff is very helpful, they charted out a quick sightseeing trip in my limited time, starting at the nearby El Poblado station to Santo Domingo and back on the metro and metro cable. Nice restaurant with open verandah and selection of regional food.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, January 7, 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 12, 2013

i have travelled to medellin many times and have stayed at many hotels and this was not one of the better hotels.check in seem to take forever the rooms were small and cramped and the staff were not very friendly.i definetely would not recommend this hotel and will not be returning in the future

Room Tip: choose a room high up
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  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, November 14, 2013
Dear Guest.
Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 22, 2013 via mobile

Good overall. Its a good size hotel and quiet with a lot of room to get work done. It wasnt as clean as i would expect it to be. There are no hotel cabs available unless you reserve them in advance. For some things the hotel staff are very flexible but for others not so much. I liked it enough though, that i would stay there again.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, October 5, 2013
Dear Guest.
Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Medellin

Address: Carrera 43 C 6 Sur 100, Medellin, Colombia
Location: Colombia > Antioquia Department > Medellin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Medellin
#6 Spa Hotel in Medellin
#12 Business Hotel in Medellin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points by Sheraton Medellin 3.5*
Number of rooms: 123
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Also Known As:
Four Points By Sheraton Medellin Hotel Medellin
4 Points By Sheraton Medellin
Sheraton Medellin
Four Points Medellin
Medellin Sheraton
Medellin Four Points

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