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“Good hotel but needs renovations” 4 of 5 stars
Review of InterContinental Medellin

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InterContinental Medellin
4.0 of 5 Hotel   |   Calle 16 No. 28-51 | Variante Las Palmas, Medellin C007-06, Colombia   |  
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Ranked #44 of 91 Hotels in Medellin
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
“Good hotel but needs renovations”
4 of 5 stars Reviewed June 3, 2013 via mobile

I was there for the weekend. Rooms are good size, but the bathroom could be a bit bigger and they should get rid off thar carpet. Good restaurants in the hotel although breakfast needs more variety. Excellent and attentive staff. Excellent pool and common areas.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torresjor, Hotel Staff at InterContinental Medellin, responded to this review, June 4, 2013
Dear juanfeliped

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you for taking the time to express your thoughts and concerns.We look forward to welcoming you back to our establishment



Sincerely,
Lucas Muñoz
Training & Development
Case Manger
InterContinental Medellin
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263 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Sofia, Bulgaria
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 23, 2013

The hotels facade looks a bit run down but inside its has marble everything and is nice. The hotel is really not located to anything within walking distance except for a restaurant across the street. It is on a side of a mountain so its more of a hike than a walk to get anywhere, but taxis are cheap The rooms are ok (i did see some sort of insect scatter away when i turned on the light, but not a big deal), but definitely could be upgraded with some better beds. A few dings in the furniture and stains in the carpet. The staff is overall helpful, however, when I went to check in there was a big issue because my reservation was for two people and I was the only person staying in the room. They said that I would be charged the full rate (i had a friend book it for me with reward points) if the other person didn't show up. The elevator broke and i had to use the stairs, not a problem but the stair you walk down are very suspect as they are only used by the staff. Overall not a bad hotel, but for the price you can get something much nicer in a better location.

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torresjor, Hotel Staff at InterContinental Medellin, responded to this review, June 4, 2013
Dear Mario-S-Cargo

Thank you so much for your review of our hotel. I am pleased you enjoyed your stay with us! Our elevators definitely can be slower on the weekends due to our high leisure business. I'm grateful you brought this to our attention. I really appreciate your comments; I hope we get the opportunity to show you some of our improvements on your next trip to InterContinental Medellin.


Sincerely,
Lucas Muñoz
Training & Development
Case Manger
InterContinental Medellin
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Los Angeles, California
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 22, 2013

I don't have a great deal to say about the hotel bedrooms or meeting rooms as they are pretty much what you would expect from an international business hotel chain. However, the staff remembered me and my preferences from day-to-day and and anticipated me, which was very nice. This is not something I've experienced when staying at other InterContinental hotels.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torresjor, Tranining & Development at InterContinental Medellin, responded to this review, May 23, 2013
Dear tubbydammer

Thank you so much for your review of our hotel. I am pleased you enjoyed your stay with us! We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise

Sincerely,

Lucas Munoz
Trainng & Development
Case Manger
Hotel InterContinental Medellin
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Miami, Fl
Top Contributor
60 reviews 60 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 17, 2013

This hotel's staff is superb in every sense of the word. They are courteous, efficient and accommodating. The whole place is spotless as far as cleanliness goes. The breakfast is excellent, included and varies day to day which is a great plus. Suggest you ask for a room with a view to the city since it is located up in the mountain and the view is spectacular at night.

Room Tip: Suggest you ask for a room with a view to the city since it is located up in the mountain and the vi...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torresjor, Case Manager at InterContinental Medellin, responded to this review, May 19, 2013
Google Translation
Respetado IEA

Muchas gracias por sus comentarios acerca de su reciente estadia con nosotros, nos complace saber que su estadia fue 100% placentera, en el Hotel InterContinental Medellin nos esforzamos por suministrar instalaciones y servicio de primera categoria, esperamos darle la bienvenida nuevamente en nuestro hotel

Una vez mas Gracias por esas bonitas palabras.


Atentamente,

Lucas Muñoz
Training & Development Coordinator
Case Manager
Hotel InterContinental Medellin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 26, 2013 via mobile

The hotel has a very nice spa, gym great pool, and tennis courts the free wifi is very spotty, and hot water comes and goes. They do not exchange currency. Location is lovely.it could be a great hotel if updated. It is a good value. Breakfast is nice and free. Staff is nice but most only speak Spanish. For the price it does give you good value.
Beds are fine. There is live music in the bar every evening. The restaurant is just fair.

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torresjor, Hotel Staff at InterContinental Medellin, responded to this review, April 29, 2013
Dear BarbaraMD

Thank You for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best IntrerContinental. It sounds like we fell below your expectations. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,
Hotel Staff
Hotel IntrerContinental Medelin
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Buenos Aires- Argentina
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 26, 2013

Intercontinental Medellin is a big, luxurious hotel. I was there for a business meeting and there were several meetings going on at the same time, as it has a huge amount and diversity of meeting rooms.

The rooms are spacious and very comfortable although a little bit old (carpet in my room needed change or at least extensive cleaning). A plus: free wi-fi in all areas (not great but functional).

Best part of the hotel: social common areas. Great outdoor heated pool, very nice gym facilities, with gym classes that can be attended without extra cost, good clay tennis courts (you can rent rackets and balls with them), many terraces and places to enjoy warm and green Medellin.

Good breakfast and restaurants, ad very attentive staff.

It is in the south part of the city, which is the nicest, 5 to 10 minutes cab to lovely shopping malls, bars and restaurants (El Poblado area).

If you are at Medellin, don't miss the botanical garden and specially its restaurant, "In situ". Absolutely superb!!!

It is in the north part of the city, where you can get by taxi or public transportation.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torresjor, Hotel Staff at InterContinental Medellin, responded to this review, April 29, 2013
Dear werty09

Thank You for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best InterContinental. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise

Sincerely,
Hotel Staff
Hotel InterContinental medellin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 15, 2013

This is a good 4 star hotel, the rooms are spacious and clean, altough a little old, the breakfast is good and the staff is attentive.

The location is good.

I recommend it for business and for leisure.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torresjor, Hotel Staff at InterContinental Medellin, responded to this review, April 17, 2013
Google Translation
Apreciado SRR74

Gracias por sus comentarios, en el Hotel InterContinental Medellin, nos esforzamos por proveer instalaciones y servicios de primera calidad. Esperamos darle la bienvenida nuevamente en nuestras instalaciones.

Atentamente,

Hotel Staff
Hotel InterContinental Medellin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Medellin

Address: Calle 16 No. 28-51 | Variante Las Palmas, Medellin C007-06, Colombia
Phone Number:
Location: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Medellin
#13 Luxury Hotel in Medellin
#22 Business Hotel in Medellin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Medellin 4*
Number of rooms: 294
Official Description (provided by the hotel):
InterContinental Medellin is a resort-like setting just minutes from the bustle of downtown. Whether travelling for business or pleasure, you won t want to miss the Museum of Antioquia, The Medellin Interactive Museum and the Medellin Botanical Garden. El Parque de los Deseos and El Tesoro Shopping Mall both offer a range of entertainment options. ... more   less 
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Also Known As:
Intercontinental Medellin Hotel Medellin

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