When I first booked a room on Bookings.com, I chose the non-refundable option. However, my mother who was traveling with me suffered a severe ear infection during a prior flight from Houston to Panama City and the doctor in Panama City advised us that it would be unsafe for her to fly to Medellin on our scheduled flight day.
Initially, the Diez Hotel advised that I would have to pay for the eight days that I booked since the non-refundable option had been selected. But, when they heard the reasons why, they decided to refund the full amount for all of the days. We eventually made it to Medellin a few days later and I have to say that everything in the hotel exceeded my expectations (which were fairly high to begin with).
The staff was incredible friendly and helpful, not like a lot of places where the staff work there just as part of their job and don’t really appear to be concerned about how much you enjoy your stay. The hotel is a mix of trendy/funky and the art work on the various floors is amazing. Someone put some real thought into the design and it shows.
Food was outstanding as well just about everything else at the hotel. The only issue I can think of is that at night (Friday’s and Saturday’s) you can hear the music outside. It’s not particularly loud and it didn’t affect my sleep at all, but if you’re a light sleep who goes to bed early it could be a minor inconvenience for you. I didn't check out the gym or the spa.
I’ve travelled extensively and I generally spend over half of each year in hotels. Presently, Diez Hotel is my overall favourite (taking into account price) and I’ll certainly be looking at staying there when I return to Medellin. You’re missing out if you don’t stay here at least once….
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Tingo, Agoda, getaroom.com, Priceline, Otel and Venere so you can book your Diez Hotel Categoria Colombia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.