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“Top-notch” 5 of 5 stars
Review of Medellin Royal

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Medellin Royal
4.0 of 5 Hotel   |   Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia   |  
Hotel amenities
Ranked #2 of 91 Hotels in Medellin
Pittsburgh, Pennsylvania
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Top-notch”
5 of 5 stars Reviewed August 24, 2013

The Medellin Royal is located one mile south of central El Poblado, in the city's largest shopping district. Metro stop is closeby; $5 by taxi. Centro Comercial Santafe is across the street; a brand new 5-story world-class mall. The location is perfect for a first-time visitor to Medellin.
Expect Four Seasons service here. The staff are eager to greet you. Most front desk agents speak english very well. The bar is sleek. I recommend that you lounge outside in the garden. Breakfast is delicious; quick service, wide variety of buffet items, and included for all guests.
Airport transfer service is excellent. New clean cars, amiable drivers. I highly recommend this over a taxi. Costs $30 each way.
The pool is large, clean and never crowded. There are also two hot tubs and a gym.
Large safe in every room. Computer access in the lobby.
Room furnishings are fairly new. Hardwood floors, a ton of desk space, large bathroom, reasonable mini-bar.
The hotel is perched on a hill and the views are spectacular!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review, September 5, 2013
Dear Guest,

We would like to thank you for taking the time to share your comments about our hotel. I bet they would be great advice for future traveleres.

It is good to hear that you enjoy your stay in the hotel and found it easy to get around and see different parts of the city.

We hope you come back soon!!!

Sincerely,
Marilu Mora E
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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289 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Hove, United Kingdom
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 19, 2013

We stayed in this hotel whilst visiting relatives in Medellin. The staff are first rate, the rooms were very clean and comfortable. Breakfast has a good selection to chose from. The barman was superb and made sure we knew about the free drinks in happy hour, to the extent he came running after us to let us know, when he thought we were missing out.
We took a three day break to Cartagena in the middle of our stay and the hotel looked after are main suitcases while we were away.
Across the road is a very large and modern shopping centre with loads of eating places, Crapes and Waffles was particularly good.
I was pleasantly surprised at the reasonable cost given the quality of the hotel. The only slight downside was the distance from the hotel to central Medellin, but a taxi to the metro meant this was not much of a problem.
Would use this hotel again next time we go to Medellin.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review, September 4, 2013
Dear Guest

We really appreciate your comments we are always glad to hear them, is a very good way to improve our sevice everyday.

We are so happy that you feelt like the staff went that extra step to make your stay more plansant, that is what we always want to achieve as a high standar hotel.

We are strategicaly located in the hotel zone and bussines area of Medellin, as you mention it is a fair distance from center of the city but as you had a chance to see it is very acesible by either a taxi or the metro system.

Sincerely,
Marilu Mora E
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 6, 2013

This hotel is very good located in the hotel area of Medellin. We could walk around safely and it is very closely located (on short walking distance) from various high quality and large malls.
The area is safe, secure and with a high density of shops and malls.

The restaurant has a sublime staff and service and the food is international with a touch of Colombian culture and was of a very high quality. The breakfast buffet is also very good and has a great combination of fresh fruits, various types of bread and all combination of eggs anyway you like them, even soups and much more. All in all, eating on the hotel premises is definitely something you can do and receive great food. The rooms are really nice designed. I had the top floor (11) with a superb view of the city with huge windows so I had a very beautiful wide view of the whole city by day and night. The hotel has an in-house transport service that could be easily used if needed. The only thing I found was that they stated that they have a sauna, but they do not have a sauna in the hotel.

I know that I will stay in this hotel the next time I am in Medellin as the staff and hotel made me feel great and it is situated at a great location.

Room Tip: The higher the floors, the better the view while the best view is at the top floors 10-11.
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review, August 13, 2013
Dear Guest:

We would like to thank you for your comments about our hotel, we are pleased to know that you enjoy your stay; we are always thankful when we recive compliments about our staff and services.

We are glad you felt safe in and outside of the hotel, it is very important for us that our guests feel secure at all times.

We would like to apologize for the missunderstanding with the sauna, you are right; there is not a sauna in the hotel, we had one a couple of months ago, but we change spa providers and it was taken away .

Best Regards,

Marilú Mora E.
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Atlanta, Georgia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 2, 2013

This was our second hotel in Medellin and we loved it. The staff was attentive, the rooms clean, and the location a very convenient walking distance (two short blocks) to a couple malls and a number of restaurants.
This is the first hotel I've been to with a canine "doorman" to great us. Be sure to hold out your hand for a very polite paw shake.
The poolside breakfast was great and had more to offer than our other hotel.
We took advantage of the free cocktail in the lounge and as usually is the case, ended up meeting a couple not far from our home in Atlanta.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review, August 5, 2013
Thank you very much for your comments, we´re happy you´ve enjoyed your stay and your visit to the city; we appreciate your words.

Our canine "doorman" is always ready to greet all our guest, He´s our friendly host, we love him.

We hope you coming back soon, Aquiles will be waiting for you.

Regards,

Marilu Mora E.
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Wallkill, NY
Top Contributor
82 reviews 82 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 28, 2013

The Medellin Royal is, without a doubt, a superb hotel. The staff went out of their way to make our stay a pleasant one. Our room was quite comfortable and roomy. Housekeeping did a tremendous job. Breakfast was great; there were many delicious foods to choose from each morning. Loved the free cocktail hour. The pool was most refreshing, and the gym was more than adequate. Even though the hotel is in the middle of the city, the hotel is quiet and tranquil. I. highly recommend the Medellin Royal!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review, August 5, 2013
Dear Guest:

We appreciate your comments about our services and facilities, every day we are working to be the best option in the city.

We want to thank you for your recommendation, we are happy to make our guests feel at home and make them remember us positively.

Sincelery,

Marilu Mora E.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogotá
Top Contributor
70 reviews 70 reviews
38 hotel reviews
Reviews in 44 cities Reviews in 44 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed June 17, 2013

Conveniently located one block away from a giant mall, this hotel was one of my favorites in the City. Inconveniently the rooms are way too noisy. First night a group of drunks arrived late at night to after party on the corridors. Not the hotel's fault of course. Second day, air conditioning way too noisy and no auto mode, so it runs all night. Walls are thin, doors and windows not tight.

Location is very nice, but I would prefer a hotel near the Lleras Park so you can walk to dinner or drinks, the new neighborhood called Provenza and Via primavera are all walking distance. Malls are worldwide the same. From the Royal, taxi is required, even though it is cheap.

Breakfast is impressive. The best of the best.

Service was very friendly.

But on business or pleasure, a good night sleep is what I expect most of a hotel.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review, June 25, 2013
Dear Guest:

First at all we want to thanks for your comments in your recent visit to our Hotel. We know how important they are to improve our service.

Regarding your complaint about noises and air conditioning, I apologize for the inconvenience and I want to take the opportunity to tell you that we are currently working in sound isolation to provide a different experience during the night and making the corrections with maintenance department to fix the problems.

Your comments are valuable for us, especially about the breakfast and service we appreciate a lot.

Sincerely

Marilu Mora E.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2013 via mobile

We spent two nights as part of a wedding party with several friends and family members. The whole process from making the reservations to accommodating everybody was an absolute joy. The hotel staff rose up to the occasion in great fashion and with superb professionalism. The hotel in very modern and has outstanding facilities. All services were excellent and every single staff member we had the pleasure to interact with we're impeccable both in attention and presentation. The hotel's location is great for both business or pleasure travelers. I will never stay at another hotel in Medellin again. Medellin Royal Hotel excellence in every way.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review, June 24, 2013
Dear Guest:

Thank you very much for the great comments, we are pleased we had provided a nice experience to you, to your friends and family; It was a pleasure to be your host.

We hope you coming soon.

Best regards,

Marilú Mora E.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Medellin Royal

Address: Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia
Location: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Medellin
#1 Romantic Hotel in Medellin
#1 Spa Hotel in Medellin
#1 Business Hotel in Medellin
#3 Family Hotel in Medellin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Medellin Royal 4*
Number of rooms: 134
Official Description (provided by the hotel):
This Luxury Hotel with the ultimate expression of design and technology is an excellent choice for business and tourism travelers. Ideally located in the heart of El Poblado one of the most prestigious areas of the city at walking distance from Santa Fe and Oviedo Shopping malls. Our 125 rooms and 9 suites are equipped with all the ingredients to guarantee an enjoyable stay. In addition to our excellent facilities we offer a friendly atmosphere and a warm smile. Our clients benefit from the comforts and technology of our modern Business Center and our versatile Meeting Rooms. The Medellin Royal Hotel Service include a relaxing Spa and fitness center swimming pool free parking dry cleaning service and 24-hour room service. Enjoy in our restaurant the best Neo Latina cuisine that blends the delicate fusion flavors of Colombia and the International processes. The Bar with a panoramic magically green view creates an enjoyable mood for a meeting or a relaxing drink. ... more   less 
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Also Known As:
Medellin Royal Hotel Medellin

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