The hotel looks very nice and has been recently updated. Our room was big, clean, and had a beautiful view of the bay. However there was a big hole in our bathroom ceiling and a couple of other little items showed that the maintenance is not up to par. The location is great; it's one of the very few beachfront hotels and just a 5 minute taxi ride to the old city. There are plenty of shops and restaurants within walking distance as well. The beach was very busy and filled with vendors so we chose to spend our time at the pool. The pool is lovely. Breakfast was good and plentiful with eggs, fruit, breads, and other hot items. As a sidenote, only juice is included and water is an additional charge. We were never told of this until we realized we were being charged for it at check-out.
It is a nice hotel, but I was very disappointed with our overall experience and their customer service. I feel like the staff is unethical and they try whatever they can to make another buck. Our stay was paid in full months prior to our stay, yet they tried to double charge us. We were also charged extra for "hotel security." I've stayed at many hotels and have never been charged for that. Why is that not included within the stay? Between trying to double charge us, the extra "security" fees, and not even telling us that the water at breakfast was an additional charge, we were very aggravated with Hotel Dann. It is a nice hotel, but we will not be returning.
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