When I booked this hotel by calling the hotel and making a reservation by phone, I asked for room number 7 after reading the tips on tripadvisor and was told I would given that room. The woman asked me what time I would be arriving so the room could be ready and I said I wasn't sure as I would be arriving from Santa Marta and would leave when I got up. Later I received an email from the hotel confirming my reservation and they addressed me as Mr. despite my having made the reservation by phone and also asked me whether I wanted them to pick me up at the airport in Cartagena. This was my first hint that there was a lack of communication between the staff.
When I arrived I found out I had been given room 3 I immediately said I did not want it because they had said they would give me room 7 and room 3 had a open window in the bathroom and was very dark and small and a bit run down (broken toilet seat, weird black stuff - mold? on the fan, etc). She said I would have to pay 20,000 pesos more for room 7 but I didn't want to pay more as I felt it was unfair because they had originally said they would give me that money and then to ask for more money is taking advantage. She then said I could move to room 5 but that it was noisy because it overlooked the street and I said oh that is fine but as soon as I said that would be better than room 3, she then said oh they are painting that room, you can't move there. That was a complete lie as I was there and could clearly see they were not painting the room. I asked to speak a manager and was told since it was a Sunday the manager had a day off. I asked her to call the manager then as other boutique hotels have a manager available by phone if there are issues and she said she could not do that. I felt disappointed with my room and not being able to change so I said I would only stay one night and find another hotel for my remaining days.
The next day at breakfast a woman asked me how I liked the room and I found out Stephanie had not said anything to her so I had to repeat everything again and she said perhaps they would let me move to room 7. Then she said the manager was available and so after breakfast I went to talk to her and from outside the office I heard the manager yelling at the employee. I try to stay at places where employees are treated fairly and with respect and I feel this hotel treats their employees very poorly. Also the office where the employees sit was very hot and did not have air conditioning, presumably the hotel only puts air conditioning in areas where guests are but I also did not like that about the hotel. I had to repeat my story again and then the manager said that they had begun painting room 7 at 6:30AM that day which was another lie. Of course no hotel begins painting so early in the morning so as not to disturb guest. Moreover, later I also looked at that room and could see they were not doing anything to that room. I also disliked having to repeat myself again as at most hotels if there is a problem I would just have to say it once and then the employee would talk to someone and then when I talked to them again there would be a solution. I wouldn't have to repeat myself three times.
I had booked this hotel because it was my birthday so I wanted to treat myself on my birthday but instead had a bad experience. In a recent review I read that whenever people come back to the hotel, they are waiting with fresh lemonade but that did not happen for me and when I asked about that, they said they no longer do that. In addition to the problems with the broken toilet seat, the black stuff on the fan, the shampoo in my room had been used as it was only half full. I think their cost cutting is going too far.
I had a very poor experience here and suspect management must be writing a lot of the reviews. I made it quite clear when I checked out after one day I was very disappointed with the hotel and the manager didn't seem to care. I was really surprised at her attitude. If you stay at this hotel, I recommend you ask management to provide air conditioning for the reception office that the employees stay in as it made me very uncomfortable to see how they were treated.
The breakfast also was only mediocre in comparison to other boutique hotels in Colombia - no bacon, no cappuccinos, had to take breakfast by a certain time, etc.
I don't recommend this hotel to anyone. The photos on the website are very deceptive; they show the two best rooms. It is an extremely poor value but two of the rooms such as room 7 are much bigger and only cost a little more. If you can get room 7 perhaps it might be ok but even then it is a poor value and very poor service. Also i would not trust them if they say you can stay in a certain room as they may try to get more money out of you. I also really disliked management's poor treatment of employees - yelling at them, not providing air conditioning, etc so even if I had liked my room because of the poor treatment of employees I would not go back anyway.
Hotels in Bocagrande or in the northern part closer to the airport are much cheaper and you can swim at the beaches there and a taxi is only 6,000 pesos to the Historic Center. The beaches by the Historic Center are not swimmable ones; although the Quadrifolio is very close to the beach, you cannot use it at all. The pool at the hotel was not well maintained and the jacuzzi was also very dirty.
- Official Description (provided by the hotel):
- We are proud to introduce you to HOTEL QUADRIFOLIO. We offer exceptional service under the grandeur of a Spanish Colonial residence built inside the walled city of Cartagena de Indias during the XVII Century. Quadrifolio provides an incomparable setting of elegance, privacy and comfort combined with a personalized service to meet your needs. The hotel has eight Junior Suites, two magnificent ballrooms and multiple social areas of rest. You can also enjoy our relaxing terraces; roof top Jacuzzi and heated pool. ... more less
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