This was a wonderful find through trip advisor. It is in the heart of the old city. We were welcomed by the staff warmly. They were helpful, courteous and available. The rooms are different but we had a great room on the ground floor. Breakfast was good and fresh. You could easily spend days here while you explore Cartagena.

This is really a boutique hotel and has an authentic feel of being in another place - very quaint and in a great location to see all the attractions (although inside the walled city is very small - you can walk around the whole place in 15 mins). It isn't fancy, but clean and well kept. The staff was very helpful making restaurant reservations and booking a volcano tour for us. It is a small hotel so you feel like you get special care. The pool is really just a dipping area (very small), but we were not in cartagena to spend the days lounging at the pool...it is a good hotel if you want value (hotels in Cartagena are pretty expensive) and don't want a big resort feel. My only complaint was that the bed was really hard, but as I read a lot of reviews of other places - it seems like hard beds are normal in cartagena.

For 2/3 of the price of a room at the Hotel Quadrifolio or the Sofitel Santa Clara (both more beautiful but farther from most attractions), you get the best hotel location in the Centro, and a huge amount of space. We had a junior suite, and that meant we had a loft master bedroom, a small downstairs bedroom with its own bathroom, as well as a living-dining room and a small kitchen with plates for 8.

Breakfast is served in the courtyard on the first floor. It is very good. They serve a bowl of fresh fruit and some juice, then they have an egg menu. Their coffee was the best I had in Cartagena.

Staff was very helpful. The concierge was happy to call to make dinner reservations or to find out how to get to Isla Mucura.

As mentioned above, the location is phenomenal. You are about a block and a half from the Plaza Reloj, about two blocks from the Museo de Oro/Bolivar Square. There is an ATM across the street and a decent mini mart within two blocks.

My only fault with the place was that they asked for a gratuity at the end of the stay to be added to the bill. We had left money for the maid and at breakfast, and I had already planned on tipping the concierge, so I didn't really like being asked for a 10% gratuity just as I'm trying to sign the bill and run for a boat. Also, the bathrooms were small with inconsistent water pressure.

We were guests for three nights and had a wonderful experience. We had a two floor room, so it felt more like an apartment. The sheets and towels were first rate. There was no water for city centro for a couple of days. The staff carried up buckets of water to our room. The staff spoke English, which was rare for the city and they were very helpful and caring. The breakfast was excellent. We found city centro full of charm, safe and clean.