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“Lack of well trained staff” 3 of 5 stars
Review of Alfiz Hotel

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Alfiz Hotel
3.0 of 5 Hotel   |   Calle Cochera del Gobernador 33-28 | Centro Historico, Cartagena 130001, Colombia   |  
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Ranked #9 of 117 hotels in Cartagena
Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Lack of well trained staff”
3 of 5 stars Reviewed January 23, 2013 via mobile

The staff at Alfiz does not comprehend basic customer service though this is a boutique hotel they rate their services to that of a 5 star however I'd have to say that the services are not even close to a 3 star property the only thing that goes on their favour is the location else the place is quite a disappointment

  • Stayed December 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfiz_Hotel, Manager at Alfiz Hotel, responded to this review, February 3, 2013
Dear Mr. Kunal T

We are very sorry that you found our staff as not well trained, particularly when all of them tried to make you feel well during your stay and attended all your special requirements as Sandra and Arleana made your room twice a day, Yenifer and Manuel bought your favorite yoghurt for breakfast and Nelson and Karina phoned all restaurants with celebrations to find availability for New Years Eve, so I think everyone went out of their way to make your stay in Alfiz most comfortable, but of course critics is always positive in the way that help us to be even better.
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231 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 17, 2012

We stayed there for 2 nights last week and loved it. The location was perfect as it is in the heart of the walled city. We also spent 2 nights at the Sofitel (which was also very nice), but if I had to do it over again I would have booked my whole stay here - better value for the money and it had a 'boutique hotel' feel. The rooms were lovely and had lots of character. Breakfast was included and I was shocked to find out it was a real breakfast, e.g., fresh fruit, fresh juice and omelettes made to order. To sum it up, I found the hotel 'extremely charming'.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfiz_Hotel, Manager at Alfiz Hotel, responded to this review, December 25, 2012
Dear YYZ_LGA_Traveller, thank you for your nice comment. We are very pleased that you enjoyed your stay at Alfiz and specially our atmosphere and breakfast! We hope to see you soon again in Cartagena.
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Salvador
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 15, 2012

This hotel has a nice staff in a great location. Perfect to know the Cartagena old city and to eat in excellent restaurants with original Cartagenera delicious food. The room was big and well decorated.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, Rio de Janeiro, Brazil
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2012

My husband and I spent 4 nights at Alfiz Hotel, in september 2012. We stayed in a room on the ground floor.

I was afraid when I read some reviews about the lack of privacy, because the rooms are very close to the hall. But you don't need to worry. The walls are very large.

The room is charming, with a huge tub. There is no wall dividing the bedroom to the bathroom. Very interesting.

The breakfast is amazing, with eggs, bread and fresh juice. And the staff is very friendly.

The swimming pool is very small, but if you are in Cartagena, with beaches like Playa Blanca, you hardly will want to stay in the pool.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed November 28, 2012

Situatted a block from Plaza de Bolivar and Plaza San Pedro. Probably an even better location than Soffitel and Charleston. You are a subject to amazing and personalized service, wonderfully clean 17th century style rooms and a nice library, jacuzzi and pool tp relax in during the hot afternoons.

Cant go wrong staying here.

Will always recommend staying here if visiting Cartagena.

Room Tip: Ask for a second floor hotel room.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfiz_Hotel, Manager at Alfiz Hotel, responded to this review, December 4, 2012
Dear guest, Thank you for your kind words, I am glad everything worked perfectly! We are glad to get recommendations and very much look forward to see you at our hotel soon again!
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Milan, Italy
Top Contributor
189 reviews 189 reviews
86 hotel reviews
Reviews in 90 cities Reviews in 90 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed November 19, 2012

I made this choice based on the information I red on tripadvisor. The indications on the quality 'hotel (actually' boutique hotel) were more 'than confirmed. A few room in a hystorical building. Rooms with every confort. Personnel very kind. Very good support for excursions, Breakfast very good and complete. Location of the hotel very central in Cartagena.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guadalajara, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2012

This was my second stay at this lovely, small hotel, and my husband's second, and both the staff and the hotel lived up to our high expectations. We felt like we were coming home everytime we entered its massive colonial doors.

While I have seen reviews in the past that mentioned the size ofthe swimming pool (small, immaculately clean; enough for cooling off), or the lack of bathroom doors (something that perhaps the owners might want to consider), everything else, from the lovely rooms to the shady courtyard breakfasts, more than made up for any observations others might have made. We love the Alfiz, and will stay there anytime we visit Cartagena. Hotel and city are both jewels!

Room Tip: If you're traveling as a couple, I suggest at least the jr. suite.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfiz_Hotel, Manager at Alfiz Hotel, responded to this review, October 16, 2012
Dear guest, thank you so much for your kind words! I am glad to hear you enjoyed your second stay at Alfiz Hotel, that you liked our rooms, breakfast and the refreshing pool. Of course we will consider your suggestion about the door, but this is the case of only one room with actually the largest bathroom. Thank you for taking time to leave a review, and we hope to see you soon again!
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Additional Information about Alfiz Hotel

Address: Calle Cochera del Gobernador 33-28 | Centro Historico, Cartagena 130001, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Cartagena
#10 Family Hotel in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Alfiz Hotel 3*
Official Description (provided by the hotel):
The Alfiz Hotel is located in a XVII century colonial house in Cartagena's historical quarter. It´s situated between the city´s two oldest squares, close to the cathedral and governor's palace.Consequently our guests may find high-class colonial features in its interior. The restoration and decorative design of our eight rooms take in to account the most important periods of Cartagena's history in order to provide a stylish getaway and encounter with Colombia's historic city. ... more   less 
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Also Known As:
Alfiz Hotel Cartagena

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