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“best service ever!” 5 of 5 stars
Review of La Merced Royal

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La Merced Royal
3.5 of 5 Bed and Breakfast   |   Calle Don Sancho No. 36 - 165 | Centro, Cartagena 3333, Colombia   |  
Hotel amenities
Ranked #19 of 106 Cartagena B&B and Inns
Sao Paulo, SP
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“best service ever!”
5 of 5 stars Reviewed July 29, 2012

We had a quiet and relaxing time at this beautiful corner in cartagena. We arrived tired and hot(we went from 9 to 35 degrees celsious in one hr journey from bogota) - and they received us with an AC temperature ready car and a cooler with cold water....once we arrived at the hotel another welcome drink! This time some kind of delicious exotic fruit juice.....and a cold wet towel for each one to refresh.....

Our room besides having about 50 sq mts, was absolutely perfect, nothing like some expensive hotels that exaggerate and become somewhat pre potent, this one had the luxury and good taste hand in hand. A few design pieces mixed with natural finishing material and the perfect lighting.

Breakfast time was one of our most enjoyed moments.....theres is a complete menu which offers from french toast to their typical empanada, everything done fresh, on the spot. We also enjoyed the mango lemonade served on the jacuzzi, and the ocean view.

I usually have something to complaint about....but this place offered exactly what we were looking for, it was like staying at our home, away from home.

Room Tip: Room Don antonio was perfect
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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39 people have reviewed this hotel

Traveler rating
    25
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See reviews for
6
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Buenos Aires, Argentina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 24, 2011

Great stay, pampered all the time, best breakfast ever, silence, help. Exquisite. The hotel manager, Doña Johan, a pearl, se made our stay! And also Daniel.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, FL
1 review
5 of 5 stars Reviewed April 6, 2010

My husband and I spent 5 nights at this excellent hotel. Even though rooms are a bit on the small side, bed and pillows were very comfortable and the air conditioning worked great (very needed in this 'hot' city of Cartagena).
Breakfasts were delicious and plentiful. They were also very helpful with every request and in contacting all the tour companies for confirmations and/or questions.
Loved the cozy pool!

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bogota
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 22, 2009

I just had the most beautiful wedding anniversary on Cartagena, and thanks to all the sweet details and special service from the people at La Merced, i can say that IT WAS PERFECT!!!!

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lamerced, Joan Mac Master, Gerente at La Merced Royal, responded to this review, October 30, 2009
Google Translation
Nos alegra saber que disfrutaron su estadia, esperamos contar con su grata presencia nuevamente, en La Merced Hotel Boutique, su casa en Cartagena.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
conosur24
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 12, 2008

We were supposed to stay two nights in the hotel but we end up staying five. Employees and the manager were great. During my stay, I got sick and the manager went with me to see the specialist. I had never had such personalized attention!

Since you walk in the hotel you feel a level of relaxation and tranquility. This hotel is not like the big hotels, service is very personalized and people are willing to help you with anything you may need. It is well located from walking distance from main parks and plazas.
I loved the hotel. When I walked in the building it was great to experience the Colombian coast traditions right away. The decorations were done with modern handcrafts and cool furniture.
The room and bathroom were spacious, clean and looked almost brand new. A nice little detail that I liked, was that at night, when I went back to get some rest from the hot streets of Cartagena, I found a basket of local juicy fruits (first night only). It was cool that they took care of little details.

In the morning, I enjoyed the Jacuzzi that is located at the top of the building and when I got to hot I went downstairs to the pool. Even though, I would have liked the Jacuzzi and the pool in the same floor, the colonial infrastructure makes it difficult.

Price is somewhat high but aligned with the others high end hotel boutiques of the area. If you want to have a great gateway or even a honeymoon you cannot got wrong with La Merced.

  • Liked — Tranquility and decoration
  • Disliked — The price
  • Stayed November 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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San Juan, Puerto Rico
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 21, 2008

Honestly the best hotel I have ever stayed at... and I have traveled extensively, worth every penny.

Stayed June 2007
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Additional Information about La Merced Royal

Address: Calle Don Sancho No. 36 - 165 | Centro, Cartagena 3333, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #19 of 106 B&Bs / Inns in Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — La Merced Royal 3.5*
Official Description (provided by the hotel):
La Merced Hotel Boutique was designed to offer its guests a place where they will enjoy the full comfort of a first class hotel/in the privacy that you will only find at home. All the rates Includes free high speed internet access/breakfast and airport transfers if you provide the flight information. Experiencing Cartagena will give you a unique feeling of history/beauty and magic.La Merced Hotel boutique is part of the historical past filled with pirates/sea and treasures. This Boutiques mansion was built during the first half of the XVIII century.It was both the scene and the target of countless battles and its history is closely linked to that of colonial Cartagena. ... more   less 
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