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“Visit to Cartagena” 5 of 5 stars
Review of Hotel Almirante Cartagena Colombia

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Hotel Almirante Cartagena Colombia
4.0 of 5 Hotel   |   Avenida San Martin (Carrera 2) - Calle 6 # 5-125 (Esquina), Cartagena 130001, Colombia   |  
Hotel amenities
Ranked #56 of 118 Hotels in Cartagena
Cancun, Mexico
Top Contributor
101 reviews 101 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
“Visit to Cartagena”
5 of 5 stars Reviewed January 15, 2013

Got the opportunity with my wife, to visit cartagena de Indias in December 2012 for one week and stay at the Almirante, I found the hotel in perfect location, during my time there were some woks been done at the main entrance, but this did not hamper our holidays, the hotel has a perfect location, staff is very pleasant and i feel at home with so many smiles.

Room Tip: Got a corner suite with fantastic views at the 8th floor.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community manager at Hotel Almirante Cartagena Colombia, responded to this review, January 17, 2013
On behalf of the Almirante Hotel staff we thank you for your sincere words and we hope that at the next opportunity will allow us to serve them and make you feel at home again. Believe us that we are grateful for your understanding and honesty.
cordially

Gustavo Buelvas
Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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452 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 14, 2013

Stayed at Hotel Almirante Cartagena during a business layover on October 2012. Upon arrival, the hotel staff helped me carry luggages to my room, very standard and smooth service. The front desk check in was easy and straightforward. Staff English knowledge were very decent as well.
I didn't get a chance to use its facilities such as breakfast, pool among others. However, the hotel looks very new, spacious and modern. The restaurant looks very nicely decorated and all the staff were very friendly.
Security is very good at Almirante, mainly because you'll need your key card to activate the elevator to your room's floor. However, you can get around this security feature by using the stairs, which kind of defeat the purpose of elevator key card activation.
At one point, I left my room slightly opened because I had to get ice, and right away within minutes, a security guard came to make sure everything is fine and that I didn't leave my room door opened by accident. Security was quite superb.
Upon check in, I was also given a voucher to the adjacent casino and since it's my first time in Cartagena, the front desk lady was very kind to suggest where to eat, drink and exchange money.
My room was very nice, located on one of the top floors. I could see the beach from the room and the view was quite magnificent. I don't know about other floors, but there were no carpet on the floor, so if you want to walk around freely, please remember to bring your own sandals.
The bed was a king size bed with very comfortable sheets. I did find the room a little cold, specially in the middle of the night.
The bathroom was spacious and clean with all the required amenities. Fortunately it was a business trip and I didn't have to pay for the room, so I can't comment on its 'value'. However, based on what I experienced, I would most likely inquire this hotel first before researching any other hotel in Cartagena.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, January 17, 2013
Google Translation
Respetado Huésped,

Agradecemos enormemente su publicación en Trip Advisor, para nosotros es grato saber que hemos cumplido con nuestro deber.

Siempre que venga a Cartagena de Indias, por favor contáctenos, con el mayor de los gustos le seguiremos atendiendo.

Visite nuestra página Web, a través de ella también podrá hacer sus reservaciones.

Gustavo Buelvas
Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio
Top Contributor
115 reviews 115 reviews
28 hotel reviews
Reviews in 55 cities Reviews in 55 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 7, 2013

I spent two nights in this hotel in Cartagena. It is a five star hotel with a nice pool, although the sun just show up in the pool area after 2pm.
Is is located in Casagrande a touristic area by the beach.
There many restaurants near the hotel.
The hotel restaurant it is very good.
It is 10 minutes by taxi from the Old city.

Room Tip: The breakfast is very good.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, January 17, 2013
Google Translation
Respetado Sr. Braga.

En nombre del hotel expreso nuestro agradecimiento por los comentarios publicados en nuestra página de Trip Advisor.

Contáctenos cada vez que desee regresar a esta hermosa ciudad, con gusto será un honor atenderle nuevamente.

Visite nuestra página, a través de ella también podrá hacer sus reservaciones.

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 17, 2012

I took a short breakaway from a business trip in Bogota to this lovely town, so rich in history and culture, and the people were just so polite and gracious. However the hotel was a bit of run-down 70's concrete architectural mammoth with no foresight when constructed. First of all it was under major construction so the bottom was hollowed out - which concerned me about its structural stability. Our room was a double, and the view was ok but the shower leaked water through the cracks which were not sealed or caulked. We had water all over the concrete floor after each shower. The shower head was old and falling off. The door to the room was also funky as it does not lock when you exit, so essentially at first we left the door open and unlocked. The internet cuts you off within a half hour, so you'd have to keep signing on repeatedly - annoying when you're in the middle of typing out an email or working on something like a spreadsheet (which we tried not to do, while on the beach break). Anyway we were only there for 2 days so we did not complain - it was not worth it to change rooms or be unhappy in such a pleasant scenery. The people there were very nice, but our message here is: Stay away until they finish remodeling...

Room Tip: Ask for room away from the construction with an ocean view.
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  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, July 25, 2014
Dear Guest.

We would like to thank you for your comments on Trip Advisor, the largest network of travelers from around the Americas.

We constantly work to ensure all our guests maximum comfort , exceeding their expectations and ensure their loyalty through our commitment of quality and warmth in Lodging, Food & Beverage, events , Recreation , Safety and Laundry .
ISO 9001:2008 certification: Processes Lodging, Food & Beverage, Recreation and Laundry.

NTC 5133:2006 Certification in Environmental labels Type 1 Colombian Environmental Seal and Criteria for local accommodation and lodging.

BASC : Business Alliance for Secure Commerce

Certification NTSH006 : 2009 as Five Star Hotel .

Please contact us the next time we come to the beautiful Cartagena de Indias, it will be an honor to continue paying the best service.

Sincerely,

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 19, 2012

My husband and I decided to stay near the cuidad vieja for a few nights and then splurge on a hotel since we were a bit disappointed with the beaches of cartagena. We figured we could spend some time by a nice pool and avoid the constant vendors. We booked the almirante online and were really excited to spend our last few nights of our trip there. However, upon arrival we found that the hotel was outdated on many levels and the pool was the biggest disappointment. I do not understand the positive reviews here on trip advisor and wonder who is writing them. The pool is small and at this time (Nov 2012) there is no sunshine at any hour of the day. This is important to know as the pool is located on a side of the building that is shaded all day! Huge disappointment. But it didn't stop there…for $150 a night you get an old outdated bathroom, a crappy pool, weird smells in many of the halls and in the room, and to boot, a terrible breakfast. While the selection of foods was impressive the quality was not. I don't know how you can mess up eggs but they were terrible and we didn't eat them. They even serve instant coffee. Lastly, when we decided the beach was better than nothing, we found they also don't have a beach area specified for the hotel guests unlike the other hotels. I can't understand why a hotel that would classify itself as 5 stars and charge a whopping $150 a night could wrong on so many levels…
I highly recommend you look elsewhere, as we walked around, we surely wished we had done our research better.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, July 25, 2014
Dear Guest.

We would like to thank you for your comments on Trip Advisor, the largest network of travelers from around the Americas.

We constantly work to ensure all our guests maximum comfort , exceeding their expectations and ensure their loyalty through our commitment of quality and warmth in Lodging, Food & Beverage, events , Recreation , Safety and Laundry .
ISO 9001:2008 certification: Processes Lodging, Food & Beverage, Recreation and Laundry.

NTC 5133:2006 Certification in Environmental labels Type 1 Colombian Environmental Seal and Criteria for local accommodation and lodging.

BASC : Business Alliance for Secure Commerce

Certification NTSH006 : 2009 as Five Star Hotel .

Please contact us the next time we come to the beautiful Cartagena de Indias, it will be an honor to continue paying the best service.

Sincerely,

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 8, 2012

The Hotel was beautiful, very centrally located and amazing service. The food was very tasty and they served perfect portions. That was out first time in Cartagena and the recommentations of places to go sightsee and other restaurants were exactly what we were looking for. The nightlife that the hotel staff recommended was also great.
The rooms were spacious and spotless. Definitely a Hotel I would recommend and go back to visit.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, July 25, 2014
Google Translation
Respetada huésped.

Agradecemos su comentario.

Nuestro más preciado recurso es el humano, nos llena de mucha satisfacción haber transmitido a través de él, nuestro compromiso con el cliente.

Por favor contáctenos siempre que viaje a la hermosa Cartagena, será un honor seguir ofreciéndole el mejor servicio.

Cordialmente,

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2012

Having stayed at the Estelar in Paipa, we decided to spend our Christmas holiday in Cartagena and once again try to replicate our very positive Estelar experience. As it was high season in Cartagena at the time, the double room accommodation we were hoping to book was unavailable as the hotel was sold out. However, 2 days later, we received a call informing us that a junior suite had become available which enabled us to go as we'd planned. When we arrived, our first impression was that of a friendly, warm and attentive staff welcoming us with a refreshing tropical drink. Our suite was on an upper floor with a beautiful view of the Caribbean and a fruit basket and cookies to greet us. The hotel was conveniently located on the main street, right on the beach and in the heart of the tourist area. By chance, on our way into the restaurant for dinner, while we were reviewing the menu outside, a very friendly and charming gentlemen suggested that we try a specialty of the restaurant called the raclette. On our way out after a delicious and unique meal, we stopped to thank him for the excellent recommendation. Much to our surprise, it turned out that he was the general manager of the hotel. From the world-class service in the hotel and on the beach, to the staff, amenities, delicious food, our stay was a most memorable and special holiday. We will be back!!

Room Tip: We recommend booking early -- especially during high season -- to be sure to get a room of your choi...
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, July 25, 2014
Google Translation
Agradecemos su comentario en Trip Advisor.

Aprovecho esta ocasión para comunicarle que con el objeto de hacerles sentir más cómodos y prestarles un mejor servicio, continuamos con los trabajos de remodelación en varias áreas del hotel, esto incluye áreas comunes y habitaciones, respetando por supuesto, la tranquilidad de nuestros huéspedes y clientes.

Somos un hotel moderno con nuestra arquitectura interna inspirada en la época colonial de la bella Cartagena de Indias.

Nuestra piscina, ubicada en el quinto piso, brinda una vista panorámica espectacular, desde la terraza se puede ver la majestuosidad del Mar Cartagenero y el enigmático y hermoso corralito de piedra.

Le invitamos a que nos contacte y nos reserve cuando decida regresar a esta maravillosa ciudad, para nosotros será un honor atenderle nuevamente y brindarle el mejor servicio.

Síganos en Twitter y Facebook, le mantendremos al tanto de todas nuestras actividades.

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Almirante Cartagena Colombia

Address: Avenida San Martin (Carrera 2) - Calle 6 # 5-125 (Esquina), Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 118 Hotels in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Almirante Cartagena Colombia 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to a five star hotel in historical Cartagena. Front beach located in the Bocagrande neighborhood,Almirante Cartagena Hotel is a modern hotel with elegant rooms and common areas to enjoy, an excellent place in the Caribbean for business and leisure. ... more   less 
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