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“Disappointed on many levels” 2 of 5 stars
Review of Hotel Almirante Cartagena Colombia

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Hotel Almirante Cartagena Colombia
4.0 of 5 Hotel   |   Avenida San Martin (Carrera 2) - Calle 6 # 5-125 (Esquina), Cartagena 130001, Colombia   |  
Hotel amenities
Ranked #55 of 118 Hotels in Cartagena
san diego
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Disappointed on many levels”
2 of 5 stars Reviewed November 19, 2012

My husband and I decided to stay near the cuidad vieja for a few nights and then splurge on a hotel since we were a bit disappointed with the beaches of cartagena. We figured we could spend some time by a nice pool and avoid the constant vendors. We booked the almirante online and were really excited to spend our last few nights of our trip there. However, upon arrival we found that the hotel was outdated on many levels and the pool was the biggest disappointment. I do not understand the positive reviews here on trip advisor and wonder who is writing them. The pool is small and at this time (Nov 2012) there is no sunshine at any hour of the day. This is important to know as the pool is located on a side of the building that is shaded all day! Huge disappointment. But it didn't stop there…for $150 a night you get an old outdated bathroom, a crappy pool, weird smells in many of the halls and in the room, and to boot, a terrible breakfast. While the selection of foods was impressive the quality was not. I don't know how you can mess up eggs but they were terrible and we didn't eat them. They even serve instant coffee. Lastly, when we decided the beach was better than nothing, we found they also don't have a beach area specified for the hotel guests unlike the other hotels. I can't understand why a hotel that would classify itself as 5 stars and charge a whopping $150 a night could wrong on so many levels…
I highly recommend you look elsewhere, as we walked around, we surely wished we had done our research better.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, July 25, 2014
Dear Guest.

We would like to thank you for your comments on Trip Advisor, the largest network of travelers from around the Americas.

We constantly work to ensure all our guests maximum comfort , exceeding their expectations and ensure their loyalty through our commitment of quality and warmth in Lodging, Food & Beverage, events , Recreation , Safety and Laundry .
ISO 9001:2008 certification: Processes Lodging, Food & Beverage, Recreation and Laundry.

NTC 5133:2006 Certification in Environmental labels Type 1 Colombian Environmental Seal and Criteria for local accommodation and lodging.

BASC : Business Alliance for Secure Commerce

Certification NTSH006 : 2009 as Five Star Hotel .

Please contact us the next time we come to the beautiful Cartagena de Indias, it will be an honor to continue paying the best service.

Sincerely,

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 8, 2012

The Hotel was beautiful, very centrally located and amazing service. The food was very tasty and they served perfect portions. That was out first time in Cartagena and the recommentations of places to go sightsee and other restaurants were exactly what we were looking for. The nightlife that the hotel staff recommended was also great.
The rooms were spacious and spotless. Definitely a Hotel I would recommend and go back to visit.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, July 25, 2014
Google Translation
Respetada huésped.

Agradecemos su comentario.

Nuestro más preciado recurso es el humano, nos llena de mucha satisfacción haber transmitido a través de él, nuestro compromiso con el cliente.

Por favor contáctenos siempre que viaje a la hermosa Cartagena, será un honor seguir ofreciéndole el mejor servicio.

Cordialmente,

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2012

Having stayed at the Estelar in Paipa, we decided to spend our Christmas holiday in Cartagena and once again try to replicate our very positive Estelar experience. As it was high season in Cartagena at the time, the double room accommodation we were hoping to book was unavailable as the hotel was sold out. However, 2 days later, we received a call informing us that a junior suite had become available which enabled us to go as we'd planned. When we arrived, our first impression was that of a friendly, warm and attentive staff welcoming us with a refreshing tropical drink. Our suite was on an upper floor with a beautiful view of the Caribbean and a fruit basket and cookies to greet us. The hotel was conveniently located on the main street, right on the beach and in the heart of the tourist area. By chance, on our way into the restaurant for dinner, while we were reviewing the menu outside, a very friendly and charming gentlemen suggested that we try a specialty of the restaurant called the raclette. On our way out after a delicious and unique meal, we stopped to thank him for the excellent recommendation. Much to our surprise, it turned out that he was the general manager of the hotel. From the world-class service in the hotel and on the beach, to the staff, amenities, delicious food, our stay was a most memorable and special holiday. We will be back!!

Room Tip: We recommend booking early -- especially during high season -- to be sure to get a room of your choi...
See more room tips
  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, July 25, 2014
Google Translation
Agradecemos su comentario en Trip Advisor.

Aprovecho esta ocasión para comunicarle que con el objeto de hacerles sentir más cómodos y prestarles un mejor servicio, continuamos con los trabajos de remodelación en varias áreas del hotel, esto incluye áreas comunes y habitaciones, respetando por supuesto, la tranquilidad de nuestros huéspedes y clientes.

Somos un hotel moderno con nuestra arquitectura interna inspirada en la época colonial de la bella Cartagena de Indias.

Nuestra piscina, ubicada en el quinto piso, brinda una vista panorámica espectacular, desde la terraza se puede ver la majestuosidad del Mar Cartagenero y el enigmático y hermoso corralito de piedra.

Le invitamos a que nos contacte y nos reserve cuando decida regresar a esta maravillosa ciudad, para nosotros será un honor atenderle nuevamente y brindarle el mejor servicio.

Síganos en Twitter y Facebook, le mantendremos al tanto de todas nuestras actividades.

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lugano
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 31, 2012

We really loved our month long stay at this hotel. Firstly the staff is helpful and friendly, always polite. They welcome you with a lovely drink. Thanks to Jorge and wonderful wife for their recommendations on where to eat and have a nice drink. The hotel is situated across Bocagrande beach and about a 5 minute taxi ride to the Historic Town of Cartagena.
Thanks again for their Hospitality to the Manager and every member of the Staff. Flo y Cla

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, February 13, 2014
Google Translation
Respetados huéspedes,

Agradecemos por su comentario en Trip Advisor, la red de viajeros más grande de todo el continente americano.

Trabajamos constantemente para garantizar a todos nuestros clientes el máximo confort, excediendo sus expectativas y obteniendo su fidelidad a través de nuestro compromiso con la calidad y la calidez en los servicios de Alojamiento, Alimentos & Bebidas, Banquetes, Recreación, Seguridad y Lavandería.

Certificación en la Norma ISO 9001:2008 en los procesos de Alojamiento, Alimentos y Bebidas, Recreación y Lavandería.

Certificación NTC 5133:2006 en Etiquetas ambientales Tipo 1, Sello Ambiental Colombiano y Criterios para establecimientos de Alojamiento y Hospedaje.

Certificación NTSH006:2009 como Hotel Cinco Estrellas.

Por favor contáctenos la próxima vez que venga a la hermosa Cartagena de Indias, será un honor continuar prestándole el mejor servicio.

Cordialmente,

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 21, 2012

I really loved my stay at this hotel. Firstly the staff are helpful and friendly, always polite. They welcome you with a lovely drink. Thank you to Antonio and Leondro for their recommendations on where to eat and have a nice drink. The hotel is situated across Bocogrande beach and about a 5 minute taxi ride to the Historic Town, the cab should only cost you 6 pesos. I had a room on Level 12 with a sea view, it was great. The room is spacious and comfortable, practically like an apartment, it had a large bathroom and a room where you could place your luggage. The breakfast was always nice and fresh. THe only thing I would say is that the pool is quite small considering the size of the hotel although you are in the front of the beach so its not a big deal and given the size was never too busy. I would stay here again!

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, July 25, 2014
Dear Guest

We take this opportunity to inform you that in order to make you feel more comfortable and provide better service, we continue working hard and with enthusiasm.

We are a modern hotel with our internal architecture inspired by the colonial era of the beautiful Cartagena de Indias.

Our pool, located on the fifth floor, offers a spectacular panoramic view, You can see the majesty of Cartagena and the enigmatic and beautiful stone yard.

We invite you to contact us and book us when You decide to return to this wonderful city, we would be honored to serve you again and provide the best service.

Follow us on Twitter and Facebook; we will keep you abreast of all our activities.

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 11, 2012

The staff are incredibly warm, welcoming, efficient and professional. We stayed for 4 nights for our honeymoon and loved every minute of it!
Before we could even get to check-in, we were greeted with a smile and a cold glass of strawberry juice.
Our room was beautifully decorated before our arrival. What a wonderful surprise. Thank you!
Location is good, a short, inexpensive 5 min taxi ride to the 'old city'.
The rooms are large and comfortable. The bathroom had been recently renovated.

Breakfast is great. Lots of variety and freshness. Servers friendly and attentive.

The best thing by far about this property is the staff! We definitely recommend staying with them.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, February 13, 2014
Google Translation
Respetado huésped,

Agradecemos por su comentario en Trip Advisor, la red de viajeros más grande de todo el continente americano.

Trabajamos constantemente para garantizar a todos nuestros clientes el máximo confort, excediendo sus expectativas y obteniendo su fidelidad a través de nuestro compromiso con la calidad y la calidez en los servicios de Alojamiento, Alimentos & Bebidas, Banquetes, Recreación, Seguridad y Lavandería.

Certificación en la Norma ISO 9001:2008 en los procesos de Alojamiento, Alimentos y Bebidas, Recreación y Lavandería.

Certificación NTC 5133:2006 en Etiquetas ambientales Tipo 1, Sello Ambiental Colombiano y Criterios para establecimientos de Alojamiento y Hospedaje.

Certificación NTSH006:2009 como Hotel Cinco Estrellas.

Por favor contáctenos la próxima vez que venga a la hermosa Cartagena de Indias, será un honor continuar prestándole el mejor servicio.

Cordialmente,

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medellin, Colombia
Top Contributor
97 reviews 97 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 9, 2012

Good cafeteria service for breakfast. Great attention at lobby. Nice place to stay for business. Justin front of the beach and a street from a supermarket.

Room Tip: Choose the ocean view
See more room tips
  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this review, July 25, 2014
Dear Guest.

We would like to thank you for your comments on Trip Advisor, the largest network of travelers from around the Americas.

We constantly work to ensure all our guests maximum comfort , exceeding their expectations and ensure their loyalty through our commitment of quality and warmth in Lodging, Food & Beverage, events , Recreation , Safety and Laundry .
ISO 9001:2008 certification: Processes Lodging, Food & Beverage, Recreation and Laundry.

NTC 5133:2006 Certification in Environmental labels Type 1 Colombian Environmental Seal and Criteria for local accommodation and lodging.

BASC : Business Alliance for Secure Commerce

Certification NTSH006 : 2009 as Five Star Hotel .

Please contact us the next time we come to the beautiful Cartagena de Indias, it will be an honor to continue paying the best service.

Sincerely,

Gustavo Buelvas
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Almirante Cartagena Colombia

Address: Avenida San Martin (Carrera 2) - Calle 6 # 5-125 (Esquina), Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 118 Hotels in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Almirante Cartagena Colombia 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to a five star hotel in historical Cartagena. Front beach located in the Bocagrande neighborhood,Almirante Cartagena Hotel is a modern hotel with elegant rooms and common areas to enjoy, an excellent place in the Caribbean for business and leisure. ... more   less 
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