We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good property for experiencing Cartagena” 4 of 5 stars
Review of Hotel Capilla del Mar

Save Saved
You added Hotel Capilla del Mar to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Capilla del Mar
3.5 of 5 Hotel   |   Bocagrande, Carrera 1ra. No. 8 -12, Cartagena 3939, Colombia (Formerly Capilla del Mar Global Hotel)   |  
Hotel amenities
Ranked #39 of 116 hotels in Cartagena
Chicago, Illinois, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Good property for experiencing Cartagena”
4 of 5 stars Reviewed January 19, 2013

Capilla del Mar is directly overlooking Bocagrande Beach, and was only a short cab ride from the Walled City. Almost all staff we encountered spoke English and they were very helpful in answering questions or making recommendations. The room itself was spacious with a great balcony; furniture was perhaps a bit past its prime, but this wasn't a bother. Breakfast was good, and there was always coffee available in the lobby.

A few drawbacks: while we were in town, the pool was closed for a private function. Also, the bar on the 21st floor is a fun place (albeit loud) to hang out. On our second evening there, though, the bartender charged me for a very expensive whiskey and claimed to have not understood my request, despite me specifically saying the name of the cheaper whiskey and pointing to it on the menu. In that situation, I would have expected the bartender to side with the customer and simply mark down the price, but instead I gave up and just paid.

The hotel always had a security presence at the front door; I would have preferred, though, if that presence was expanded to the entire parking lot. As soon as we stepped down from the front porch, we were approached by locals trying to sell us crafts or services and in one case--rather uncomfortably--trying to get us to let them drive us around.

If I was visiting Cartagena again, I would probably stay in the Walled City, but for this area the accommodations were very good.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

617 people have reviewed this hotel

Traveler rating
    267
    251
    65
    19
    15
See reviews for
140
243
29
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Long Beach, California
1 review
5 of 5 stars Reviewed January 13, 2013

At first when I made the reservation, I felt the hotel was over price, but when I arrived I felt much much better to find out that is hotel iis well worth the price.
Beautiful rooms with a view, great maintenance staff service, 24 hours hotel security, lots and lots of amenities like I had never seen before.
I will definetaly stay at this Hotel again.

NOTE: I have been working in the hotel industry for over 20 years, I highly recomend this hotel as your vacation destination.

Martin Hernandez

Room Tip: A lot of the times when we travel we look for the most inespensive hotel to stay, but often we encou...
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 2, 2013 via mobile

Suggestions:

Improve fitness studio. Lacks of equipment.
Swimming pool too small.
Make bar modern of the 21st floor.

It would've been a lot more useful for hotel customers if the service here can accommodate English moreover understanding of the variousness in dietary requirement; such as vegetarian and vegan. Gracias !

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
2 of 5 stars Reviewed December 29, 2012

Construction on the left side and back of the hotel. Tall buildings around the hotel interrupting the view.. We were staying for almost 2 weeks and the reception first offered and showed us a better room (with full ocean view) but decided not to change us as we then would have had to swift room for the last 5 days- but we didn't mind so we think that the reception showed no flexibility.
The rooms are clean and beds are comfortable. Small pool and sun beds on roof top - not at all crowded. Beach area nothing special - sand (but not white) and waves (but not turquoise). There is a heavy trafficked road between the hotel and the beach. The sidewalks for pedestrian are either non existing or in a bad shape. I wouldn't recommend the hotel to families with small children or disabled persons.

Room Tip: Front rooms are best
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canadian at large
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed December 28, 2012 via mobile

Mixed reviews of this hotel by our trip advisor community should have stopped us.

Our room was just basic, to put it mildly: Spacious enough but was drab and smelled damp all the time. It was also loud with outside voices echoing off the granite floors. They broadcast music in the hallways during the day.

Staff was unhelpful, indifferent, and lazy. Breakfast was just barely adequate for a hotel fancying itself to be above the cut.

The pool is very small. The beach across the street is just awful: dirty, unpleasant and loud with pesty vendors.

If we had not paid up in advance we would have left as soon as we saw our room.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 27, 2012 via mobile

I stayed at the hotel for 2 days with my husband and we frankly felt that the rooms were very basic. The quality of the rooms and furnishing did not match the priced paid. While rooms were clean, it was old and not well maintained. Location was good and staff were always lovely. They saved the stay. Unfortunately I would not go back to this hotel in a hurry.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 8, 2012 via mobile

I stayed at this place for 4 nights in November, and I had a very good stay. The biggest positives about this place were the location right across from the beach, the huge rooom size, and the incredible view I had from my balcony. My room had two bathrooms, a living room, and bedroom, and a large balcony. The room category that I was in was sort of in the middle, it wasn't their cheapest room, but it wasn't their most expensive room either.

The room was a little dated, especially the bathroom, but not so much so that I felt I was staying in an old place. We did have problems with the shower on our first night and reported it to the front desk. A maintenance man was at our room within 15 minutes, and repaired the shower within an hour. It was good to see they were quick to resolve a problem when needed.

Bocagrande beach was not very appealing, I did not even go to Bocagrande beach except for taking a walk. If you want a nice beach, take a day trip to Playa Blanca, it's well worth it. I enjoyed the rooftop pool, the 360 degree views of the bay, the ocean, and the city were spectacular. Of course they had a full bar up there which is great. The pool is small, but it was not crowded when I was up there. Not much shade up there, so I hope you like the sun.

The colonial city was a short inexpensive cab ride away from the hotel. The are plenty of restaurants, shops, and fast food places within walking distance of the hotel as well, but I mostly ate at places around the colonial city. I enjoyed my stay here, and in Cartagena itself, but one thing I must point out to all you English speakers is that Cartagena does not have enough English speaking people in their tourism industry, so if you are not with someone who speaks Spanish (I was with someone who spoke Spanish) you might have a tough go of it communicating with people, even at the hotel. But don't let this discourage you, I certainly would return to Cartagena even without a Spanish speaking person, I had a great time in Cartagena.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Capilla del Mar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Capilla del Mar

Address: Bocagrande, Carrera 1ra. No. 8 -12, Cartagena 3939, Colombia (Formerly Capilla del Mar Global Hotel)
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 On the Beach Hotel in Cartagena
#10 Family Hotel in Cartagena
#12 Spa Hotel in Cartagena
#13 Business Hotel in Cartagena
#24 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Capilla del Mar 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Booking.com, Hotels.com, Tingo, Cheap Tickets, Priceline, BookingOdigeoWL, Otel and Venere so you can book your Hotel Capilla del Mar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Capilla Del Mar Global

Owners: What's your side of the story?

If you own or manage Hotel Capilla del Mar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.