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“Best hotel service anywhere in the world” 5 of 5 stars
Review of Allure Chocolat

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Allure Chocolat
3.5 of 5 Hotel   |   Avenida del Arsenal Nro. 8b-58, Cartagena 130001, Colombia (Formerly Arsenal Hotel Boutique)   |  
  |  
Hotel website
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Hotel amenities
Special Rate
$191 (USD)
Ranked #8 of 118 Hotels in Cartagena
east kootenays
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Best hotel service anywhere in the world”
5 of 5 stars Reviewed June 16, 2014

Seriously! I have been on a number of international trips & stayed in lots of hotels but none with better service than the Allure Chocolat. The staff are genuine & attentive without being overbearing. Rooms are clean, beds are comfy, the air conditioning works, the place is quiet, location is within a few blocks of the old city. Excellent trouble-free wifi. The little pool & bar on the rooftop makes a great end to the day.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat, responded to this review, June 25, 2014
¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear guest

On behalf of all of our staff and management at Allure Hotel Chocolat, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,


Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

234 reviews from our community

Traveler rating
    178
    43
    7
    2
    4
See reviews for
23
125
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 3, 2014

We stayed in this hotel during a long weekend. As others reviewers we found service top notch. We were attending a wedding and they helped us set up the hairdresser appointment for my wife and were very diligent with other arrangements. The rooftop pool and bar are beautiful and relaxing. The fact that it is not in the old city (just 5min walking) will probably save you some money. The only downside is the size of the rooms.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat, responded to this review, June 16, 2014
INGLES

¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear guest

On behalf of all of our staff and management at Allure Hotel Chocolat, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmo, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 30, 2014

Allure Chocolat has a warm welcoming atmosphere easily perceived at first impression. The facilities were clean and comfortable. The hotel staff is amazing starting from the bellboy at the entrance who always welcomes you with a big smile, the helpful people at the front desk (who went above and beyond trying to help with every single detail), the amazing restaurant staff and the housekeeping team who made sure every day our staying was entirely pleasant.
The hotel location is perfect, 5 minutes walk to the Old city and very close to restaurants and bars. Beautiful ocean view from the pool. Very complete and recomended place... thinking already about coming back, no doubts!!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat, responded to this review, June 16, 2014
INGLES

¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear guest

On behalf of all of our staff and management at Allure Hotel Chocolat, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 27, 2014

The hotel has a nice scent that relaxes you each time you are in it (on each floor). Seems to change day to day.


The staff have both english and spanish speakers that can provide you with assistance. They gave us a map of Old City and provided us with tips and must see sites to visit in the Old City and tour bus information. Their recommendations for restaurants and places to grab cocktails were right on. The Hotel is 5min to 8min walk to old city entrance (Clock tower), no taxi ride needed. The hotel is also close to great bars and lounges (Havanna clubs) in the newer part of the city.
The Rooms are good sizes, modern and well equipped (stocked mini-bar, safe, spacious bathroom) and offer great views of the city marina.

The 4th floor offers a gym, a relaxation area where you can have a masseuse give you a massage, a great view, a pool, lounge chairs and a bar.
We had a free breakfast which was yummy and fresh.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat, responded to this review, June 16, 2014
INGLES

¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear guest

On behalf of all of our staff and management at Allure Hotel Chocolat, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 25, 2014

Allure Chocolat has a very spa-like vibe. When you first walk in, the hotel staff welcomes you with chocolate and a warm towel. Every corner of the hotel was clean, comfortable, and welcoming. The hotel staff goes above and beyond: they were warm, charismatic, polite, and focused on making sure you had everything you needed.

The hotel location is close to the water and near great restaurants and bars. We took a cab once, but that was only because we were unfamiliar with the area. After a day or two you can walk anywhere. The highlight of the hotel is definitely the pool overlooking Cartagena. Nothing felt better than dipping into the pool, with a cocktail at hand, after long day of site seeing.

This place is a gem!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat, responded to this review, May 26, 2014
¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear guest

On behalf of all of our staff and management at Allure Hotel Chocolat, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2014

I had a last minute adjustment to my reservation and the staff went above and beyond to fix the situation. The hotel staff were amazing and pleasant from the front desk to the restaurant and elsewhere. The hotel is a convenient 5 minute walk from the old city and the room we stayed in was spacious and well equipped with everything you would find in a US hotel. Staff were knowledgeable, spoke English, and were able to help us navigate the city landmarks/restaurants/tours. Pool and views from the terrace were a great addition.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat, responded to this review, May 26, 2014
¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear guest

On behalf of all of our staff and management at Allure Hotel Chocolat, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2014

Great location ,loved the pool with its amazing view of the ocean,the closet space a bit small and the minibar in the same location as your hanging clothes was a little odd for this hotel category.Very friendly staff ,safe place to stay at
Breakfast included it's always a plus

Stayed May 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arsenal_Hotel297476, Director Comercial at Allure Chocolat, responded to this review, May 26, 2014
¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear guest

On behalf of all of our staff and management at Allure Hotel Chocolat, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Allure Chocolat

Address: Avenida del Arsenal Nro. 8b-58, Cartagena 130001, Colombia (Formerly Arsenal Hotel Boutique)
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #8 of 118 Hotels in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Allure Chocolat 3.5*
Number of rooms: 34
Reservation Options:
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