My husband and I spent five nights at this hotel. We both agree it was one of the most relaxing vacations we've ever taken because of our experiences here. When you walk in through the gates, you are greeted by wonderful staff. There is this beautiful smell throughout the hotel. We spent many hours lounging in the library or in one of the common lounge areas. There was always fresh water with fruit and it was delightful.
We stayed in a deluxe room with a terrace. The room was quiet, luxurious and I have yet to see a better bathroom and shower than in our room!!!! Our bed and linens were extraordinarily comfortable and service was top notch. We ate several times at Alma, which we felt was better than some of the better ranked, established restaurants in Cartagena (try the sliced beef carpaccio with lobster empanadas - addictive and delicious)!
There were only small glitches that we easily overlooked. Items sometimes were not replaced when our rooms were cleaned such as glasses or robes, but a call to the front desk would quickly fix that. The satellite television stopped working for 4 of the 5 nights we were there. Honestly, I would be very embarrassed to admit the we came all this way to watch television. The General Manager informed us of and apologized for this mishap. When you don't have a television, it makes your romantic getaway even better because you actually have to spend time with the person you love! There was one morning when work was being done in an adjacent room and it woke us up. Did we care? Not really. I'm sure if we'd said something, it would have been addressed immediately. Wifi was always working throughout the hotel.
The Bottom line is Casa San Agustin is a truly luxurious experience and we very much enjoyed our time there. We have absolutely no regrets about our stay. The staff eagerly made reservations for us at restaurants and a day spa. The hotel is perfectly and centrally located in the old walled city. In true American tourist form, we went knowing little of the language and customs and the staff always made sure to accommodate us. Thank you for a wonderful experience and it is worth every penny.
- Official Description (provided by the hotel):
- Casa San Agustín is a luxury boutique hotel of 24 refined guestrooms and 6 spacious suites in the city of Cartagena de Indias, Colombia. Three colonial homes have been totally renovated and lovingly restored to create the sense of staying in a well-curated and appointed home of a sophisticated best friend. Situated within the historic walled city, and dating from the 17th Century, the charm of the buildings has been enhanced with a respect for maintaining original frescoes in the library and wooden beamed ceilings. ... more less
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