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“loved it” 4 of 5 stars
Review of Atlantic Lux Hotel

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Atlantic Lux Hotel
3.5 of 5 Hotel   |   Av San Martin # 8 - 20 | Av San Martín # 8 - 20, Cartagena 130001, Colombia   |  
Hotel amenities
Ranked #65 of 124 Hotels in Cartagena
Davie, Florida, United States
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“loved it”
4 of 5 stars Reviewed July 29, 2014

hotel is located right in the middle of bocagrande and is very comfortable. The breakfast, which was included was very good. The service was excellent and i would stay there againThe pool was nice although kind of small. all in all its a very nice hotel

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticLuxHotel, Director de Relaciones con Clientes at Atlantic Lux Hotel, responded to this review, October 2, 2014
Google Translation
Estimado Huésped:

Muchas gracias por sus comentarios. Verdaderamente son para nosotros muy valiosos y oportunos.
Es muy amable en compartir con los viajeros su experiencia en nuestro Hotel.
Con gusto lo esperamos nuevamente para atenderlo con los brazos abiertos.

Gracias por preferirnos.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    30
    42
    17
    5
    2
See reviews for
26
32
7
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Prague, Czech Republic
Top Contributor
67 reviews 67 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 20, 2014

This hotel offers both clean and comfortable rooms and a very good location, in the main street of Bocagrande district and just one block from the sea. We paid a little more for a superior room and received a good quality accomodation for it, with a balcony from which we could watch the San Martin Avenue, the beach and old city further away. Breakfast was sufficient and with a variety of choices, a swimming pool is not large, but big enough for a cooling dip, and well maintained. There is an Italian restaurant offering tasty dishes and a casino, where we didn' t go, so I cannot provide any information whether it brings you good luck (and money), or not. The staff is helpful, but mostly doesn' t speak English. Generally said, this hotel is a worth to stay at.

Room Tip: It is recommendable to select an upper floor, both for a better view and more quietness. If you have...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticLuxHotel, Director de Relaciones con Clientes at Atlantic Lux Hotel, responded to this review, March 14, 2014
Google Translation
Estimada huésped:
Nos complace saber que ha tomado gran parte de su tiempo para darnos a conocer su opinión sobre nuestros servicios. En Atlantic Lux Hotel trabajamos con todo nuestro equipo para que su estadía se convierta en una experiencia placentera. Gracias por elegirnos.
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Guatemala City
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 17, 2014

We stayed here several days. The value and pricing was better than competition when we went during new years, a very high season. Hotel was pretty clean. The visuals of the place are ok, but not always functional. The lobby area had a leak constantly dripping water, from the swimming pool on the floor overhead. When we checked out, for a road trip, we left reservations for the next day coming back. This was not properly coordinated by internal staff, and when we arrived 2am, we were tired, and found out our reservations were not available, and hotel was full. All of boca grande was full for the season. We were not able to find shelter until about 6am. Calling for items to reception, or room service, took an extremely long time. I think the staff was not able to handle a full hotel, and everything, including our stay there suffered because of this.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticLuxHotel, Director de Relaciones con Clientes at Atlantic Lux Hotel, responded to this review, March 14, 2014
Google Translation
Estimado huésped:
Para nosotros es muy importante saber su opinión con respecto a nuestros servicios. Es por esto que todas las sugerencias realizadas son tomadas y corregidas para ofrecer siempre a nuestros huéspedes un excelente servicio. De ante mano, gracias por su comentario y por habernos dado el gusto de atenderlo.
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Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 10, 2014

This is a very simple, modern hotel. Service was good. Zero points for atmosphere but if like us, you were stuck for somewhere to stay, I would recommend. Clean, good service, pool - I would say the pool is better than in the photo.

My advice to them - lose the Casino - it is not a casino but just some gambling machines. Improve the bar as it is hopeless and sort out breakfast - food is fine but it was mayhem! We were there at a very busy time.

Room Tip: The higher up the better.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 21, 2013

This was a family trip, we reserved 1 triple bedroom and 1 double bedroom.
Amenities are fairly descent, nice restaurant option, casino, gym, and a pool which doesn't look like the one in their website.
Looks like they have upgraded the place, looks modern contemporary, offers excellent location just one block from the beach, walking distance to restaurants and shops.
Staff is friendly but lack a bit of more knowledge.
Overall this hotel offers a great experience, comfort, descent service, great location.
You can grab a cab to the wall city for about $6000 pesos US$3
The only negative experience I had is that we lost one of our hotel keys and they charged us about $25,000 US $13.
Everything else was great.

Room Tip: Rooms with balcony top levels.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoboken, New Jersey, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2013

I stayed at the atlantic lux hotel in Oct 2013 for 2 nights - overall great experience! Safe, easy location, walk anywhere. Hotel room was very clean and had nice balcony. Staff helpful (I was traveling alone so they gave great advice) and breakfast was great.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, Peru
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 27, 2013

I've stayed in Atlantic Lux Hotel at Cartagena and enjoyed it all: From the kindness of the attendants (they really try to help you in whatever you need) to the next door Casino (which is not like the US ones of course but is really enjoyable). Despite room's simplicity, it was comfortable enough for relaxing in this beautiful city.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantic Lux Hotel

Address: Av San Martin # 8 - 20 | Av San Martín # 8 - 20, Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #65 of 124 Hotels in Cartagena
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Atlantic Lux Hotel 3.5*
Number of rooms: 87
Official Description (provided by the hotel):
A hotel with all comfort. ... more   less 
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