The hotel is beautiful. The pool view is extraordinary. The pool is great. The rooms lovely. The hotel is truly stunning both inside and out. The common areas are breathtaking. However, the service is not beautiful, lovely, or stunning.
To stay there you are paying luxury prices. With these prices, I don't want to chase after good service, like a spurned lover. I spent at least 15 minutes a day cajoling, reminding, and asking for things to get done (cleaning the room, figuring out bottled water prices, making sure that we had the right room that we booked etc etc).
I asked to speak to the manager three times during our three day stay. It seems that he/she was always in meetings. I finally gave up the chase for the elusive manager.
In short beautiful hotel, with lots of promise, but inattentive service. If patience is not your strong suit, the hotel is not for you.
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- Also Known As:
- Charleston Hotel Cartagena
- Hotel Santa Teresa Cartagena
- Santa Teresa Cartagena