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“Very Nice PLace” 4 of 5 stars
Review of Hilton Cartagena

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Hilton Cartagena
4.5 of 5 Hotel   |   Avenida Almirante Brion | El Laguito, Cartagena, Colombia   |  
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Special Price
15% off room rate
Ranked #44 of 124 Hotels in Cartagena
Certificate of Excellence 2014
Farmville, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Very Nice PLace”
4 of 5 stars Reviewed June 26, 2014

A typical Hilton resort with not many other hotel choices in the surrounding area. The staff was very courteous and helpful, especially the executive lounge personnel and the majority of the front desk staff. The food was good in the restaurant but a bit pricey, as well as the laundry services. The pool was great and the security was top notch. I would like to say that Elvis in the executive lounge is the finest bartender around! And Lea at the front desk is the nicest Hilton employee I have ever met! Stay off the beach if you don't want to be hassled by the locals, and the spa caught fire during my stay. Other than that I would definitely go back for a vacation instead of the business trip I am reviewing now.

Room Tip: You will have to request ocean view or they will automatically put you on the city side.
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, July 2, 2014
Dear Mr. Harrison

Thanks for taking the time to share your experience at the Hilton Cartagena and highlighting the kindness of our team members as well as our pool complex. I will personally share your comments with Elvis and Lia, they will be glad to know you enjoyed their hospitality. Your feedback is important to us. We look forward to welcoming you back during your vacations trip to our lovely city.

Cordially,

Vinod Agarwal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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901 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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  • German first
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English first
Hong Kong, China
Top Contributor
251 reviews 251 reviews
58 hotel reviews
Reviews in 78 cities Reviews in 78 cities
153 helpful votes 153 helpful votes
3 of 5 stars Reviewed June 24, 2014

At the end of the road stands hilton Cartagena. Signs of decay are everywhere. In need of a major makeover. Executive rooms on 3 located above the party areas where noisy fetes continue past five am. Avoid that floor at all costs as the staff area little about you. In a town with so many great hotels why stay here? Read my other hotel reviews. I am an easy grader so my 3 is pretty bad for a hotel

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, July 2, 2014
Dear Guest

We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is really important to us and we thank you for sharing your experience. We hope you will consider staying with us again if you return to the area.

Cordially,

Vinod Agarwal
General Manager
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SP
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 21, 2014 via mobile

This Hilton could probably be helped by a facelift. Everything is functional, practical, and the layout of the multiple pools is great with kids. It's private beach is small and has very dark sand... It is far from the old city, but taxis are very cheap in Cartagena. The staff is incredibly friendly. We felt very safe as the hotel records the taxi information and room number of all guests as you leave. Just a little extra safe feeling in what is a very safe part of Colombia.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, Director General at Hilton Cartagena, responded to this review, June 24, 2014
Dear Guest,

Thank you for taking the time to share your experience at the Hilton Cartagena. We are happy to know you enjoyed the warmth of our team members as well as our pool complex. Your feedback is very important to us, thank you. We hope to have the opportunity to welcoming you back in the near future.

Cordially,

Vinod Agarwal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 19, 2014

Beautiful sunsets on the beach. Never felt unsafe in the hotel area. Great walks around the hotel. Easy to get a taxi - don't rent a car because they drive crazy. English speaking staff was helpful. I have read some of the reviews about the pool area not being clean. When I was there the pool was clean and i am very fussy about a pool.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, Director General at Hilton Cartagena, responded to this review, June 24, 2014
Dear Mrs. Mary,

Thanks for choosing the Hilton Cartagena for your recent stay in our beautiful city! We are glad to know you enjoyed the helpfulness of our team members, strategic location and pool complex. Thanks for visiting Cartagena de Indias, we look forward to welcoming you back.

Sincerely,

Vinod Agarwal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, VA
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 16, 2014

This hotel was beautiful, clean, quiet and the breakfast was amazing! The view was beautiful and the room was immaculate! The staff spoke English which was great for me. The location is in a quiet dead end part of the city. The swimming pool was really nice and the beach was beautiful!! Had a great stay!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, June 19, 2014
Dear Guest

We really appreciate your perfect rating on TripAdvisor, Thank you! It is a pleasure to know that you experienced a great stay at the Hilton Cartagena and enjoyed our team members hospitality, hotel facilities and strategic location. We look forward to welcoming you back in our beautiful city.

Cordially,

Vinod Agarwal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 16, 2014

I visit Cartagena about once a month with my wife. We have tried almost every hotel in the city. The Cartagena Hilton is nice because it is right on the beach, but I still do not think it is worth the high price they charge. Many of the hotels there have nice swimming pools and clean/safe rooms, but less expensive.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, June 19, 2014
Dear Mr. David

Thanks for visiting Cartagena de Indias and choosing our hotel for your recent stay. Your feedback is very important to us, we really appreciate it. Thanks! We are glad to know you enjoyed our hotel and location right on the beach.

Sincerely,

Vinod Agarwal
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 10, 2014

I was really disappointed with the cleanliness of the pool area. The walking area should be swept and mopped with a disinfectant daily. The pool was dirty with hair, dead ants and mosquitos floating on the water and leaves from nearby plants and trees. I couldn't swim a stroke without something floating on the water all around me. I found it disgusting! I couldn't wait to take a shower after I got out of the pool. The area around the pools were dirty and lots of bird poop. Definitely would not walk around in bare feet. The hot tubs were not hot and had sand in them. We were turned off to go to the beach because we didn't get to step on the sand before we were bombarded by hawkers trying to sell us boat rides or "massages". The beach area should be roped off so the guests aren't bothered. There was garbage on the beach too. The dining and pool staff stand around most of the time with nothing to do. Customer service is poor. I was at the pool area for 4 hours one day and was not approached once if I wanted a drink. The tables outside in the dining area are old and cracked and should be replaced or cover them with tablecloths. We couldn't see out of the window in our hotel room because the glass was so dirty. I would not stay here again. It's a shame. Some TLC could really make a difference!

Room Tip: Ask for a higher floor for a better view
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod A, General Manager at Hilton Cartagena, responded to this review, July 14, 2014
Dear Mrs. Sharon,

Thank you for your feedback of your recent stay with us at our hotel. I understand that you were not satisfied with the cleanliness of our pool and am deeply disappointed by that. I sincerely apologize for this and assure you that this area is of great importance to us as we ensure the comfort and satisfaction for our guests. Thank you again; I appreciate your honest feedback.


Kind Regards,

Vinod Agarwal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#10 Family Hotel in Cartagena
#13 Business Hotel in Cartagena
#14 Spa Hotel in Cartagena
#23 Luxury Hotel in Cartagena
#26 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
Reservation Options:
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel

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