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“The Best of Cartagena!” 5 of 5 stars
Review of Sofitel Legend Santa Clara

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Sofitel Legend Santa Clara
1.0 of 5 Hotel   |   Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia   |  
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Ranked #6 of 118 Hotels in Cartagena
Rio de Janeiro, RJ
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“The Best of Cartagena!”
5 of 5 stars Reviewed February 14, 2013

If you can, stay here!
For sure is the best option to stay in Cartagena. The hotel is just perfect!
My trip wouldn’t be the same is I didn’t stay here. For me the hotel is one of the “best attractions” in Cartgena.
Rooms confortable with amazing ocean and pool view with everything working perfectly (internet, cable tv, air-condition etc.).
All the staff is very thoughtful.
The breakfast was the best I had so far, with incredible options of quality food for all types and tastes. The food and the juices of the hotel bar are very delicious.
The pool is divine and for me one of the best things to do in Cartagena.
They have two (or three?) options of restaurants in the hotel and both of them are really good.
The SPA (massage) is very good, but bit expensive. The same for the mini-bar inside the room (great options, but bit expensive).

Room Tip: Avoid rooms in the first floor! For what I saw, they don't have any room view and you be straigh...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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889 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Las Vegas, Nevada
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 10, 2013

The hotel has excellent service, at times intrusive with staff coming by for laundry, additional towels, minibar restocking and housekeeping. The staff were uniformly gracious, helpful and everywhere. Breakfast in the old Convent courtyard came with a wandering toucan. The pool and spa were superb. Why only 4 stars? I had 3 days of laundry done and received a bill for about $100. While the clothes I had washed were easily worth $200, I was feeling steamed and would have preferred the hung-out-to-dry experience. Cartagena isn't New York, London or Paris, after all. They were able to resolve the issue, but it highlighted my underlying concern: for other reviewers money is never apparently a concern, but for someone who still thinks a bottle of beer should reflect the local economy to a degree, it seems excessive. Ambiance is used often in reviews I read. Perhaps money is no object for many travelers, but for me it is.

Room Tip: Another reviewer was waxing about his room being the best in the hotel; I happened to have the room...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Top Contributor
50 reviews 50 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 9, 2013

This was a fabulous hotel! My Colombian husband and I loved everything from the outdoor courtyard to the awesome pool to the live relaxing harp in the evening to the great staff service to the room....everything was top notch! I walked around Cartagena ALOT and even went outside of the walled city for a day. I was SO happy to be staying at this hotel and not any of the others. I am a hotel snob and this exceeded all of my expectations. My husband and I stayed in a suite with 2 other family members and it was 2 floors with 3 bathrooms, a kitchen and living room area. Clean and perfect! Nicholas was the manager that was SO helpful before we even arrived!

Breakfast buffet is yummy, the pool is so nice, the spa is perfect, the food and drinks at the pool are great, ALL of the employees are super helpful and they can not do enough for you. We worked with Leslie, the concierge, everyday for restaurant recommendations and they were all delicious!

I can not wait to go back to Cartagena and the Santa Clara again! Thank you to everyone there for a fabulous trip!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 5, 2013

My compliments to the management of this hotel as their staff is extraordinarily courteous, responsive and bend over backwards to please the guests. Whether you are in the spa or one of the many fine restaurants or bars or asking their consummate concierge -Leslie- to arrange your day trip to an island- the experience is a "10". I will definitely return.

Room Tip: Ask for 301. A duplex suite if you are traveling with children
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Massachusetts
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 29, 2013

My husband and I recently returned from a 5-night stay at the Sofitel Santa Clara and cannot recommend it enough. We are avid travelers and have stayed at many high end properties throughout the world and this was one of, if not THE, best in terms of service and ambiance. I worked with concierge Leslie Gomez prior to our arrival on several tour and restaurant reservations and everything was done flawlessly. The hotel is a restored convent dating back to 1621 and they have done a great job of maintaining much of the original feel to the common areas. We had booked a room on the fifth floor which offers butler service which was a fabulous service. We've stayed in other properties with butlers, but never felt they were really an added value. At the Sofitel, this was quite different. The butlers were all outgoing and very invested in the guests having a great experience. They were often one step ahead of us in planning out our days in terms of timing and logistics. Given our early morning flights on the day of departure, they even arranged for a lovely breakfast tray to be delivered free of charge so we wouldn't be leaving with empty stomachs! The food at the hotel was very good as well although we usually skipped the wonderful breakfast buffet to experience some of the street food in the plaza outside the hotel. Room service came almost comically quickly and was very tasty - the meatball pizza was one of the best we've ever had!

The sleeping rooms were spacious, clean and well-appointed, but perhaps just a touch less lavish than you might expect given the rest of the property. This is not an inexpensive place to stay, but you are really paying for an entire experience rather than a place to lay your head. Highly recommended!

Room Tip: Pay extra for a room on the fifth floor with a butler - they are awesome!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 23, 2013

My wife and I stayed a full week at the Cartagena Santa Clara. This is a world class hotel - refined, with aesthetic touches at every turn, and warm, dedicated professional service. The calm ambience creates an atmosphere that is relaxed and enjoyable for guests of all ages. The beautiful courtyards, pool, and decks overlooking the sea provide settings to enjoy the warm weather and blue skies, while staying in the heart of a city that pulsates with life. The bar, El Coro, is situated in the oldest part of the hotel, and offers top quality jazz and latin music most nights.
You can't rightfully review the hotel without a bow to its fabulous host city Cartagena. Less than 5 hours by air from NYC, the spotless colonial city offers charm, romance, music, art, and outstanding cuisine in dozens of fine restaurants. While focusing your time in the old walled city, you cannot help but absorb the energy from the modern, dynamic urban neighborhoods and port that have grown around the ancient colonial city. The hotel also offers a great excursion by boat to one of the Caribbean islands off the Colombian coast.
The only drawback at the hotel is the food at dinner or lunch. But this is easily remedied by simply stepping outside and leisurely walking to Restaurants Cuzco or Cande or another fine choice for a meal that could be one of the finest you've ever had.
So take the plunge to Cartagena Colombia and use the Santa Clara as your base for a vacation that will thrill and relax you.

Room Tip: 4th floor, and request room with both pool and sea views.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 23, 2013

Just returned from a stay on the 5th Floor stay. Cesar served as my "butler."

The best location in Old Town. Staff is incredibly helpful.

Cartagena is a magical place, and a stay at the Sofitel only adds to the magic.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend Santa Clara

Address: Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#1 Family Hotel in Cartagena
#2 Spa Hotel in Cartagena
#5 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:1 star — Sofitel Legend Santa Clara 1*
Number of rooms: 46
Official Description (provided by the hotel):
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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