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“A very comfortable and beautiful hotel” 5 of 5 stars
Review of Sofitel Legend Santa Clara

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Sofitel Legend Santa Clara
1.0 of 5 Hotel   |   Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia   |  
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Ranked #6 of 118 Hotels in Cartagena
Rio De Janeiro
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
“A very comfortable and beautiful hotel”
5 of 5 stars Reviewed August 11, 2011

The hotel is situated in an restaurated old convent . The building is marvelous. The rooms, the pool and the spa are situated in a more modern building whose style matches with the historic one.
The staff is very gentle and the rooms big, silent and clean.
Breakfast is very good. Be sure to taste the "granadilla" a fantastic local fruit.
We recommend a couple of hours destinated to relax at the splendid spa.

Room Tip: Rooms are very big, silent and cleaned twice a day.
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  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, August 15, 2011
We are really glad to receive your kind of comments, is a pleasure to know that we have made your stay a memorable one. Our guest are our priority we try to make guest fells the most comfortable in our establishment that and are very proud of our team. I hope take you in our four centuries hotel one more time.
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887 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed July 29, 2011

One of the most beautiful luxury hotels in Cartagena! Our stay was amazing . . .
this hotel is so beautiful. The unique architecture is such a great blend into the beauty of Cartagena's old city. Great staff. . . helpful and very friendly. The hotel's security although excellent, can be a little extreme. The hotel has a georgeous relaxing pool. The room, food, service . . . everything about this hotel was enjoyable. My 17 year old son and I think about our experience almost every day. Even if you don't stay, the Santa Clara is a must see!

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, August 15, 2011
It’s our pleasure to know that Sofitel Santa Clara will remain part of your shared family memories, we are glad you enjoyed your stay with us in our 17th century monument.
Our award-winning service and staff helps us deliver unique luxury experiences; we are very proud of our team. Thank you for your kind of comments, we hope you visit us again.
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Vancouver, Canada
Top Contributor
75 reviews 75 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed July 27, 2011

I'm not kidding, I brought my wife to Cartagena and she was a little bit worried. She left in love with this city. This hotel is definitely a 4.5 stars. The room was amazing, a 2 story room, the hotel was an old monastery (or something like that) and it just have more charm than anything I've ever been to. The pool can be a bit crowded but this tends to happen in this big hotels. It is pricey but all worth it. Try Breakfast on the patio.

Room Tip: Try to get a room with a mezzanine.
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  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, August 15, 2011
Dear Guest,
At Sofitel Santa Clara our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one, and for us is an honor to be a part of Cartagena´s World Heritage history. We hope you let us welcome you again.
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Miami, Florida
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 20, 2011

The hotel was not what we expected it to be,the bedroom furniture is old and falling apart. We found BED BUGS!! which caused us severe rashes in our bodies and we had to seek professional help to cure them. The Air conditioning does not work well, it does not cool enough, the shower was not draining properly therefore we had to ask to be changed to another room, we definetely DO NOT RECOMMEND THIS HOTEL. it is not worth paying so much for what is basically a roach motel.

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, July 25, 2011
Dear Guest,

We have hired an external Pest Control Specialist to perform a comprehensive study to corroborate your claim, as the wellbeing of our guests is of utmost importance to us.

The study concluded: It is improbable the insect in question is a bedbug due to the climate conditions in Cartagena and at the Santa Clara; it’s not possible for them to survive in such a warm climate; they are found in temperate and cold places in the world. On the contrary, it is possible that this sort of pest can immigrate to a guestroom in luggage, clothing or linens contaminated prior to arrival to the hotel.

For your information, Sofitel Santa Clara conducts an integral plan for pest management on a monthly basis and we have never experienced such issues.
We do regret any other inconvenience you may have experienced while staying with us.
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San Francisco, CA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
74 helpful votes 74 helpful votes
1 of 5 stars Reviewed July 6, 2011

Be very very careful.

The hotel driver drove like a complete maniac and wrecked the hotel limo by crashing it into a lightpost. He was asked to slow down after one near accident but refused, shortly thereafter he wrecked the car. The limo was totaled - airbags deployed. If seatbelts weren't worn there surely would have been major injuries or deaths.

Afterwards, the hotel manager was unconcerned and only took action when lawsuit was threatened - he begrudgingly agreed to have a doctor come to the hotel.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelSantaClara, General Manager at Sofitel Legend Santa Clara, responded to this review, July 18, 2011
Dear Guest
We deeply regret this inconvenience as the safety and well-being of our guests is our priority. We have full knowledge of this unfortunate accident and in collaboration with our transportation provider; we are taking the necessary measures to prevent any future mishaps. As I expressed personally, we are at your disposal to follow-up should you require any further assistance. We hope you accept our apologies and our invitation to return to Cartagena and the Santa Clara in the near future.
Cordially,
Benoit Delgrange, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
67 reviews 67 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 3, 2011 via mobile

I stayed here very briefly and found it to be most agreeable. As a foreigner, Cartagena is both a delight and a challenge, so having an place such as this to retreat to is essential. The rooms are surprisingly basic but the public areas are wonderful, so well worth a visit.

  • Stayed September 2010
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santos, SP
Top Contributor
89 reviews 89 reviews
14 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed May 28, 2011

Its not cheap but it makes up for 75% of your trip. Even if you dont stay here you have to see it as it part of Cartagenas history

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, June 7, 2011
Dear Guest,

We really appreciate your comment, for us is an honor to be a part of Cartagena´s World Heritage history, we hope you let us welcome you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend Santa Clara

Address: Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cartagena
#1 Family Hotel in Cartagena
#1 Business Hotel in Cartagena
#2 Spa Hotel in Cartagena
#5 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:1 star — Sofitel Legend Santa Clara 1*
Number of rooms: 46
Official Description (provided by the hotel):
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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