we just returned from a one week stay at this hotel. Great location and distance from both the airport and the city.
Weather was unbeatable. Hot everyday..and windy in the afternoons...thank goodness!! If planning water activities in the ocean would recommend morning hours!!
Staff were friendly and helpful. There is a definite language barrier at times but from past reviews this is improving...and remember we can try to learn their language as well.
Activities through the day at one pool and R&R at the quiet pool. Water aerobics were tough but fun. Spin classes pool side!
Food was OK with lots lots of variety. They would run out on the buffet and were not quick to replenish but that just meant it was fresher and not sitting somewhere waiting!
A la carte dining was good, always a themed night with good variety and we had no troubles booking the time we desired
Rooms were average but clean, but really we were there for warmth and sunshine so we did not upgrade to a suite which were much larger. Beds are firm but comfortable.
staff friendly and helpful..not over bearing. we fell in love with Richard at the beach bar..whom works all day and attends night school every evening! Good for him!! Jackie and Adi at the activity pool kept us entertained and made everyone feel special! Honestly, all staff were great though!
Free shuttles ran on time to the city, however book ahead at front desk because they fill up!
we did a Segway tour of the old city which was very fun, and walked up the beach to a small town for drinks/ Always felt safe, but were also smart about when we went and what we did.
- Official Description (provided by the hotel):
- 190 Rooms All inclusive resort directly on the beach. Located 22 minutes from the historic walled-city on the northern side of the city. The Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts ... more less
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- Also Known As:
- Occidental Grand Cartagena Hotel Cartagena