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“Lovely hotel, right on the beach” 5 of 5 stars
Review of Holiday Inn Cartagena Morros

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Holiday Inn Cartagena Morros
3.5 of 5 Hotel   |   Anillo Vial Cra. 9 no. 34-166 La Boquilla, Cartagena 130002, Colombia   |  
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Ranked #31 of 116 hotels in Cartagena
Canada
Top Contributor
84 reviews 84 reviews
50 hotel reviews
Reviews in 50 cities Reviews in 50 cities
57 helpful votes 57 helpful votes
“Lovely hotel, right on the beach”
5 of 5 stars Reviewed March 14, 2013

We spent 5 nights at this hotel and found it very pleasant. It seemed like quite a new place, very clean and attractive decor. Our room was very large with a lovely view over a green area on the other side of the road. The hotel is in La Boquilla which is some distance away from the old walled city of Cartagena - taxis are always available at the hotel door and it costs around $7 to get to the old city. The benefits of being in La Boquilla is that you are located right on the beach. The beach is quite nice and one can walk in either direction for a considerable distance (although there are numerous vendors but a firm NO will normally suffice). The hotel has a nice restaurant where we ate several meals, all of which were good. There are a few other restaurants a 10 - 15 minute walk away but or course there is much more selection in Cartagena itself. We found all the staff (front desk, waiters, room cleaners etc) all were very friendly and helpful.

Room Tip: Even the "non-beach view" rooms do have a lovely view of a green area
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCTG, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, April 3, 2013
Dear PicMorDaisies,

Thank you so much for sharing your experience with us, we really appreciate the comments of our guests. As you said, we are a new hotel, with barely a year working. It is located near the best beaches of the city in La Boquilla area, and with Cienaga de la Virgen View. We are really glad you liked the structure, the rooms and the food of our restaurant, since our staff is focused on providing an excellent service and the kindness to one another and the guests.
We hope you could make it back to Cartagena and so many thanks for taking your time and sharing your experience with us.

Regards,

John Mario Villarraga
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Boston
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2013

I just stayed at this Holiday Inn and felt compelled to write a review for two major reasons. The hotel in itself is amazing - fresh, new, and filled with amenities - I would highly recommend staying here over other 4 Diamond hotels simply because you have all the vacation necessities - full service and a beautiful pool which walks out to the beach. Secondly, the service received was unbelievable. David, in particular. who I believe was in training, went above and beyond the call of duty - if he was in fact a new employee it is even that more impressive! Every employee you pass greets you with a smile and a greeting - simple, yes, but rare in my hospitality ventures. A cheap cab ride from La Ciudad Antigua, this hotel is met or exceeded my expectations on every platform.

Room Tip: I respect the reviews that say "no one speaks english" but people do speak english! Secon...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCTG, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, March 12, 2013
Dear Packly,

we want to say thank you for share your experience in our hotel. we are very pleased to know that you enjoyed our services. Our staff give their best to improve our services quality. we are going to share your commnet with our management staff.

we will wait your next visit to our city and your next stay in our hotel, thank you for writing and for your comment.

Regards,

John Mario Villarraga
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 6, 2013

We got to Holiday Inn in Cartagena around 2 am on the 26th february all tired and sweaty driving all the way from Bogota. All good until got to speak to the receptionist. The guy did not speak english, and treated us like $#/#@. The guy gave us the most expensive room. We asked for a room with king bed and the receptionist guy was extremly rude and measuring us up and down like we were there to ask for food or someting. We are tourists, respectable couple, working hard and expecting to good services. We finally went to Las Americas hotel were we spend 4 great nights. I do not advise nobody to go to Holiday Inn -Cartagena... it will be a waste of time and money.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCTG, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, March 8, 2013
Dear Sir, teo b

I appreciate your comments regarding to your experience in our hotel, we want to offer our sincere apologies for the inconvenience you had with our Front Desk Agent, and that in no way is usual in our hotel.

Rest assured that we have taken the necessary corrective actions to prevent recurrence of similar situations again.

We hope that you continue visiting us for the pleasure to serve you as you deserve.

Do no hesitate in contact me if you need future requests.

Cordially,

John Mario Villarraga
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 17, 2013

As most seasoned travellers know, Holiday Inns internationally are entirely different than Holiday Inns in the US. This one surpassed all expectations. Although it is out of the main area of town, it is quite and peaceful. A beautiful setting, wonderful pool, great staff and access to the beach. The hotel is well appointed and is extremely clean. Would definitely stay there again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCTG, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, February 20, 2013
Dear Cliffsideinn,

Thank you so much for taking your time to share your experiences with us. It’s really meaningful for us to know that you have enjoyed our services and that they have overcame all your expectations. As you say, our hotel is well-known because of its tranquility, the excellent service and the best human quality.

We would love to have you in our hotel again, and that you could be able to enjoy Easter with us.
We hope you will be back.

Regards,

John Mario Villarraga
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 16, 2013

The resort is on a stretch of public beaches about 10 minutes away by car from old town. It's a modern facility with swimming pool, restaurants, and other amenities. The beach is quite lackluster but overall this is a good base from which to explore Cartagena. If your main objective is to explore old town (as it should be), I'd recommend staying closer to the walled city, either at one of the hotels within or by renting an apartment.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCTG, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, February 20, 2013
Dear Losantipodas,

We appreciate your comments, as we are also glad in receiving your thoughts about your experiences at our hotel. It is very relevant to our staff to consider that the details and everything out guest say about us help us to improve the quality of our service. Our daily goal is to be able to satisfy every single need our guests may have and that they feel comfortable with the service we provide.

We hope you visit our city and that you stay at our hotel again. We will be glad to have you here again.

Regards,

John Mario Villarraga
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Compton, NH
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 14, 2013

This is a newer property on the Morros stretch of beach outside the old town El Centro; this area is growing with a new Sonesta and a Radisson under construction. Cartagena is destined to become a more popular vacation destination for North Americans as Copa airlines this summer links more North American cities to Central and South America through a new hub in Panama City, Panana.

This property is attractive and clean and right on the beach; it has a very nice dining room and pool. This is a much nicer hotel than the Holiday Inn than may reside in your mind's eye. Room and bath lighting could be improved however.

Staff is very friendly and competent.

One comment to the hotel though, you do your staff a grave disservice by not including a service charge in meals and drink tabs. Virtually every restaurant and bar in Cartagena adds a 10% gratutuity (which can be removed easily if the service is under par). Many guests at the Holiday Inn Morros do not pick up on this no tip fact. This is unfair to the staff, particularly since Europeans, who are accustomed to an automatic service charge, are notoriously bad tippers left to their own devices. Holiday Inn needs to get in line with the rest of the Cartagena hospitality industry and add a service charge for the benefit of its hardworking staff.

I would recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCTG, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, February 20, 2013
Dear at_ComptonNH,

We apreciate a lot your positives comments about our Staff and our New Hotel. Thank you for let us know your impresion, all days we work to get the satisfaccion of our guest and improve the procedures. About your suggestion, the regulation in Colombia has determinate that the Tips are an optional extra charge that, should not be included directly in the bill, it have to be a suggestion to the guest, and amount is determinated for the customer according to quality of services. As you explained, is a very important benefit to the team, and we will reinforce this procedure with our staff.

Please, we hope your next visit to Cartagena, it will be an honor to be you host again

Regards

John Mario Villarraga
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 16, 2013

The hotel itself is nice and the staff is really helpful. It's a little off to the touristic area but cabs aren't so expansive. Was fun to walk on the beach in the morning, go in the water and then head back to the hotel pool. For lunch we would take a cab to downtown and spend the afternoon visiting the sights around there. We had dinner before going back to the hotel. I guess it's good to know that this is a great hotel for families, so... Too many kids around there.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCTG, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, January 18, 2013
Dear Lilacrp,

Thank you very much for your very positive comments about our Hotel. Really on that season the Hotel was chose by a lot of families, many people enjoying the beach in this area. On behalf of our team thanks

Please call us if need something for your return to Cartagena, we hope to be your host again

Regards,

John Mario Villarraga
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Cartagena Morros

Address: Anillo Vial Cra. 9 no. 34-166 La Boquilla, Cartagena 130002, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 116 hotels in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Cartagena Morros 3.5*
Official Description (provided by the hotel):
Welcome to our new Holiday Inn Cartagena Morros Hotel. It is our pleasure to offer you the most modern hotel for business and leisure, surrounded by a natural environment located in the north of the city at the exclusive area of Los Morros. It is a just few minutes from the Rafael Nuñez International Airport. We are specialists in providing security, quality, technology and excellent service.Just 5 minutes from the Rafael Nuñez Airport, with a spectacular view to the cienaga de la Virgen and direct access to the beach. You will enjoy our modern and comfortable rooms, restaurant, bar, pool, gym, parking, meeting rooms. ... more   less 
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