This place seemed pretty good at first. We liked the service from the people that worked there, we liked the room, price was alright. However, we encountered a huge problem there. We had one of the first floor rooms along the garden area. The third night we were there, it rained in the middle of the night. I got out of bed, and found that our room apparently doubles, each time it rains, as the hotel swimming pool. There was about 3 to 4 inches of water through the entire room. With two people in the room, there is not enough furniture surface space to place both bags and all personal items on top of something. Therefore, one of our two backpacks was completely soaked, along with every single item & article of clothing in it. Also, every item that was placed on the tile foor, including a laptop, was drenched. We had a quad-band mobile that was inside the backpack which was also destroyed. Four days later, back in Denver, I could still hear water sloshing around inside the laptop. For how much water everything soaked up, the room must have flooded a couple hours prior to when I woke up. Eventually, the owner guy appeared, and tried to sweep the water out of the room. My friend asked why he did not warn us to not place anything on the floor, he claimed this was the first time this occured. However, we visited during a time that Cartagena gets only moderate rainfall. I imagine in the rainy season, it would be impossible to rent the room, as daily rain would certainly flood those floor level rooms. The place has been open a couple years, it is almost impossible to believe out of hundreds of rainstorms (or just the typical wet season), only this one regular storm flooded the room. I would not blame them for anything if they only informed us "Hey, do not put anything on the floor incase there is rain", or posted a sign inside the room to let us know. When we were checking out, my friend spoke with the owner to reasonably inquire about insurence- or a discount for the loss of the 500 dollar laptop. He said he was sorry, said he did not carry any insurence for the hotel, and he offered us $10 off our $260.00 bill. Yes, $10. Well, I hope that at least this information about the rooms will save someone else from waking up at 3am to any or all of their stuff floating around in an in-room swimming pool. We had problems the rest of the trip because of all the wet stuff we had to carry around. Even for what was dry, one of the backpacks was still soaked. I sincerely wish we had chosen a different hotel.
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