While the website is clear that the hotel is 15 minutes away from Old Town, it doesn't say that it's located in the middle of nowhere! It's an attractive building dumped in the middle of a dusty street full of motorcycles, semi-trucks and muffler repair shops. Nowhere to walk to.
new attractive looking building
flat screen tv
very helpful night doorman
-murky pool (didn't trust that it is ever cleaned)
-countless minor things that showed thoughtlessness: no soap dish, so soap just sat in a puddle on the countertop; no trash can at the pool or in the pool bathroom, no knob on the sliding glass shower door, only one towel in the bathroom when it was reserved as a room for two.
-staff that doesn't seem to know what's going on
-every single door is squeaky. Each long hallway is lined with about 20 rooms and each and every time a door is opened, it very loudly squeaks. Makes for a sleepless night. The barking neighborhood dogs don't help either.
We got to our room and after waiting for a hot half hour for the air conditioning to kick on and make any noticeable difference, we called the front desk. The night doorman came up and said that we just needed to wait longer for it cool down...So, after another 15 minutes, I called him again and said it's not any better. Once he came back and confirmed that it wasn't any cooler he switched us to another room, but he told us that the bathroom sink didn't work. So we had to brush our teeth and wash our face standing at the side of the shower.
Our balcony was leaking from above so it was a huge puddle and unusable. Plus the lock on the sliding glass door was broken and wouldn't lock. Normally that wouldn't be a huge issue but there was a connected balcony which anyone could climb over and get into our room. I told a staff person about both the leaking and the broken lock and nothing was done about it until our last morning, when they knocked on our door and said, "You need to move rooms." How about that for customer service? I told him that we were checking out in 2 hours anyway, so we'd put up with a leaky balcony a little while longer. If they'd put any thought into it, they'd have seen our reservation and realized that we'd be checking out soon and not need to propose moving us.
Also, the deadbolt on our room door wouldn't lock properly, therefore, anyone with a master key could come in during the night.
Breakfast was included in our stay, however the eggs were so doused in butter that I thought I'd ordered a bag of popcorn from the movie theater for breakfast. Our second morning, my husband and I both ordered the same thing (fried eggs) yet mine arrived 15 minutes later than his.
All in all, it seems like they opened this hotel 6 months too soon. Besides the horrible location, they have a lot going for them, but chose to focus on putting flat screen TVs in the room instead of making sure their bathroom sinks work and doors lock.
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