This is a great boutique hotel. Much better to be honest than website suggests. The place is very modern and has a great vibe. Rooms were really nice with a strong shower & small balcony. The food was really tasty. When we were there at the weekend they had a DJ playing as the sun went down. Great mix with the cocktails they serve. Very cool place. Big comfortable beds on the beach, very helpful staff. Good wifi. We did 4 nights here after 4 nights in the Old Town which was good combination. Wouldn't try do this hotel as base for the Old Town. They have a free shuttle but its half hour journey so better to do few nights in old town then come here for few nights to relax & means you can always go back to old town for dinner.

I haven't even stayed at this hotel yet and I'm already turned off. If they're not a scam or a hostel, I don't know what to think based on their incredibly poor customer service and faulty website. I booked two rooms through their website and also through hotels.com but when I tried to confirm the rooms with the hotel directly, it took them a week to respond to my email (and NEVER answered their phone - tried calling from NYC for 5 days straight), and when they did respond, they told me that they didn't have any rooms available despite my email confirmations from both sources. I tried following back with calls and emails but they have all gone ignored. I am about to call Conde Nast Traveler and tell them to repute their good review of this hotel because I think they're terrible and don't deserve any accolades or business by that matter. They tout excellent customer service on their website which I find a big fat joke and big fat lie. I WOULD WARN YOU TO STAY AWAY AND BOOK ELSEWHERE!!!

The good: Friendly, helpful staff that do their best to meet requests and offer assistance. Omar is especially good. Nice on-premises restaurant. Great shower in the room. Located right on the beach. Pool, spa, and bar. Free shuttle into town and back 3 times a day.

The bad: 20 KM North of the old city. Many taxi drivers are not familiar with where the property is, so you are somewhat reliant on the shuttle. We were upgraded to a larger room, which was nice but the room had many idiosyncracies that were bothersome. Too dark due to poorly chosen location for lights, noisy air con, a tiny refrigerator.

Bottom line: If you are in Cartagena to see the old city, I would not stay here. If you are there for a spa, ocean, hang out by the pool experience, Katmairi is a good choice.

We stayed here for 2 nights in December after 2 nights in the city. The place is just stunning, with tons of different types of seating to try out! It is super clean, and there are always staff around plumping pillows, sweeping, etc. It is a lazy kind of place with nothing "to do" which was fine with me. Reading, lazing in the pool, walking on the beach and eating took up all of our time. Although I read the reviews on Trip Advisor, I was not expecting this resort to be as nice as it was - it is truly an oasis! My massage was really good too.
The food was good - not fantastic, but as New Yorkers we can be pretty critical. I did wish they had a happy hour so hotel guests could come together, but no big deal.
The staff is amazing - I cannot say that enough. Everyone is there to serve you (as it should be, but never is) and it is all with a smile. Oh, yeah, our room was lovely too!