My problem isn't with the rooms, the facilities, the noise outside, or the construction in front of the hotel - I'm writing the review from the room, it's very comfortable and we like it. My problem is that the hotel did not honor the reservation I had made on booking.com over a month earlier. We arrived this afternoon at 1pm and was shown to the room, but it wasn't the 34 sq meter deluxe double room with a separate living room that I had booked. It was a standard room. We returned to the front desk and showed the confirmation and the discounted price of COP$214,400. They called the manager who said they can't give us the room for that price because it's too low for a deluxe room. We returned an hour later to speak to a different staff member. We showed him the same confirmation email and I even brought up the booking.com page for the hotel's rates for tonight on my phone, confirming the COP$214,400 for a deluxe double. He quickly told us the rates are a mistake and the hotel doesn't control the rates on booking.com - a complete lie because it's clearly written in the booking.com terms and conditions that the hotels control all information and rates. He said he would call the manager again to get back to us about the room. We've returned from our day out and dinner and it's now nearly 11pm and have not heard one word from the manager or anyone on staff. I travel to Cartagena often and this is the first and last time I will use this hotel. Absolutely disgusted.
- Official Description (provided by the hotel):
- The hotel is designed for the contemporary adults, who travels constantly for business or simply search the enchantment and magic that Cartagena de Indias can offer. It is located in the Zona Rosa sector of the city and only a few steps of the Convention Center, in the Getsemani district, near recognized discotheques and the old city, ideal site to initiate a walk thru the splendorous and fascinating sites of Cartagena. Its exclusive soundproof system allows our guests to enjoy the serenity and comfort of an exclusive and private atmosphere. Come and experience all the magic that Cartagena de Indias offers sleeping in Arsenal Hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Allure Bonbon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.