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“Wonderful Hotel” 5 of 5 stars
Review of Ananda Hotel Boutique

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Ananda Hotel Boutique
4.0 of 5 Boutique Hotel   |   Calle del Cuartel #36-77 | Historic Center, Cartagena, Colombia   |  
Hotel amenities
Ranked #7 of 125 Hotels in Cartagena
Niwot, Colorado
1 review
“Wonderful Hotel”
5 of 5 stars Reviewed January 14, 2013

A Beautiful hotel with very hotel attentive staff. Wonderful spacious rooms. Gorgeous rooftop pool. Loved our stay here. Only issue was slow service in restaurant at breakfast. Would definitely stay here again!!!!!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Equipo Anandá H, Director de Relaciones con Clientes at Ananda Hotel Boutique, responded to this review, January 23, 2013
Hi,

We thank you for your review. We are really glad you had a great time at Ananda Hotel Boutique and also you enjoyed the rooftop pool. About the service in restaurant we are making changes as we renew all the staff, so we are trying to keep the service level at the highest we can be.

Have a nice day.
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253 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
London, United Kingdom
Top Contributor
74 reviews 74 reviews
52 hotel reviews
Reviews in 47 cities Reviews in 47 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed January 9, 2013

We were off for a quiet stroll one afternoon and noticed one of the delightful Ananda staff cleaning and polishing the hotel sign... proud of their place of work, and so they should be.. but stepping back a few paces, you notice that the sign is slightly off-skew-.

Can't fault the location, but there are 3 new properties being built right now, including one on either side of the Ananda so there will be some serious competition and for the price we paid per night, you really have to deliver top quality service.(ps no major construction noise issues when we were there, but it was a public holiday,and looks like a lot the structural work has been been done)

Needless to say, room-wise, gorgeous rooms in terms of decor, and didn't have an issue with the bathroom basin in the room, BUT having stayed in 2 rooms, which i'll come to in a minute, all i can say is.. honeymooners take note... there is zero sound insulation in the rooms i stayed in.. In my first room, 108, gorgeous massive room overlooking the small but delightful pool area, there are thin wooden connecting doors into 107- great for families, but you can hear everything on either side, to the point that i turned off my music and just listened to their choice whilst getting ready one night. In my second room, 204, there is not connecting door, and a utility room between this room and the next, and yet behind my room and through a vent in the bathroom, i heard every shower and toilet trip of another room, and at one point could even smell the deodorant spray from one guest being applied..it's a real 3D multi-sensory experience.

Kitchen- it's early days for these guys, but i'll start with the positives- lunch was very good, and other than Salou (a must!) it's the best food i've eaten in Colombia- delicious blue cheese, bacon salad, and the fish of the day with coconut rice was sublime. Breakfast on the hand is a shocker, and only managed it twice in six days- service is all over the place, and tasteless, rubbery omelette of the worst kind. I wanted to get in that kitchen and do it myself but opted of breakfast skipping.

Common areas- got bitten alive- 13 bites in 5 mins is a record even for me, due to stagnant water under the main dining area- management- clean this up, or cover up- totally unnecessary, and is losing you business- why would guests want to sit around early evening, or post dinner, over a mosquito pit?

My biggest issue was the attitude and reaction to a situation i had with my first room- Cartagena is hot and humid, and air-con is a must... room 108 has the additional 'benefit' of under-floor heating due to the pool mechanics, so when your air-con doesn't seem to have an effect on the temperature, on night one i put it down to me being over-tired from no sleep the night before and an early start and crashed for 5 hours.. mentioned this to reception our first morning, and they said they'd have a look- out all day, came back, and turned on air con- 18 degrees set- went to dinner, can back- room temp was warmer than outside, so went to reception, who came back, stood on a stool to reach the high air con system, and was adamant that cold air was blowing- 2 hours later, if i had a thermometer, i'm sure it would have read 35 degrees in there. went back to reception, and poor guy could only say that they'd look into it in the morning.

No sleep now for 3 nights, and not in the best of moods, I decide to let them fix and leave for the day, hoping that they'd sort, and as they proposed, change me to another room if necessary.
On my return, and this is the disappointment, they told us that they'd forgotten that we'd book our 6 night stay in 2 bookings, and that we had to change rooms- no mention of this when we checked in, hence my friends unpacking and hanging up all their clothes for the week. But the apology for having stayed 2 nights in a room with a broken air-con unit and no sleep.... didn't happen, and nor did i get a response from management about some form of compensation.

If we'd been guests for one or two nights, particularly over the holiday season, it could be forgiven, but after 4 more nights there, and not a word of apology from management, or a gesture of any kind, i'm afraid i left this property ultimately disappointed, and my high rating is more in the glow of a few glorious days in Cartagena than about Ananda Hotel Boutique.

Have noticed tripadvisor being used as an apology board- in this case, please come back with action points on what will be done to change some of these issues, so that readers can see that you're taking these comments seriously.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Equipo Anandá H, Gerente at Ananda Hotel Boutique, responded to this review, September 8, 2014
Hi,

First of all we would like to appologize with you about the inconvenience you had. We already made a meeting with the staff and they are commited in improving the service so you can really feel in a 5 stars hotel.

We also thank you for your review, our guests are onw of the most important things in our hotel so we can be better and better every time.

Have a nice day

Sincerely,

Diego Manrique
General Manager
Anandá Hotel Boutique
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Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 2, 2013

What I Liked Most: The property itself: great location, very well looked after, lovely rooms.

What I Liked Least: For a property costing this much, you expect service to be 5 star standard, and it wasn't.

We stayed for 4 nights over Christmas. It is discretely located in one of the side streets in the middle of the Old City, only a few minutes' walk from wherever you might want to go (in the Old City anyway). There are two swimming pools to choose from, and generally speaking the place was very well maintained. The only criticism in this respect is that the central courtyard has stagnant water which had a nasty habit of attracting mosquitoes. The rooms were spacious and stylish.

The restaurant was in soft-opening mode for lunch and dinner. Nevertheless, the food was great. Everything fell apart at breakfast though. The waiting staff at breakfast do not speak more than a few words of English and we usually found ourselves resorting to Spanish (and my Spanish is lousy). They either didn't know what was breakfast, or could not communicate it in English. Even when we thought we had a breakthrough, it was wrong on 2 of the 4 occasions. Something as simple as a menu would have done the trick. It was pretty quiet over Christmas so I've no idea how they would manage when full. It was filling up on our last day and it was pandemonium. The staff were all polite and trying to be helpful, but considering the price is on a par with the Santa Clara down the road (worth a visit for dinner if you're not staying there), one would expect a similar level of service. To be fair, we brought it to the attention of management and they certainly gave the impression they would start doing something about it.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana Maria P, Director de Relaciones con Clientes at Ananda Hotel Boutique, responded to this review, January 3, 2013
Hi,

First of all we would like to appologize with you about the inconvenience you had. We already made a meeting with the staff and they are commited in improving the service so you can really feel in a 5 stars hotel.

We also thank you for your review, our guests are onw of the most important things in our hotel so we can be better and better every time.

Have a nice day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 7, 2012 via mobile

We loved this hotel, it is charming & well located. Cartagena is HOT & HUMID, the public areas of this hotel are not air conditioned. The rooms are very well air conditioned, (A/C by remote control) large and beautiful. I agree with a previous reviewer about the no privacy in the bathrooms. The beautiful huge shower in our room had a very high ceiling, and when it rained, it rained in the shower....it was lovely, like skinny dipping under a waterfall. :)
The staff did not talk much English, but were very accommodating with big smiles. We chose room service for dinner one night due to the limited A/C in the restaurant. We ordered Club Sandwiches and tea. They called us back and asked if we wanted lemon or milk with the tea. I wanted MILK! We got hamburger with melted mozzarella cut in quarters, we also got a big teapot full of MILK, no water, and tea bags. I thought, oh well, try it, you'll like it. Well I didn't, I thought it was perhaps goat milk!!!!!! Weird!
But we were happy anyway! We are travelers, not tourists, we are used to funny incidents, and they make great fun stories when you come home. Don't ever dwell on the little things, it simply isn't worth it, and the reason you left home was to get away from your routine in the first place. We were at this hotel over a weekend, the regular staff was probably off....and those smiles, and the kindness of the whole staff, you'd forgive them anything. Again, we really loved it here, we would recommend it, and we will always remember it as a special & enchanting place, it really is!!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana Maria P, Director de Relaciones con Clientes at Ananda Hotel Boutique, responded to this review, December 10, 2012
Hi,

Thank you for your review. We are glad you spent a quality time at our hotel. For Ananda Hotel Boutique is very important every single detail so we can be special for you and your stay.

All our staff is very commited in giving the best customer service so you can feel very confortable here.

Looking forward to have you here soon.
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San Jose
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 18, 2012

Well worth the value for the excellent service and the fabulous accommodations. Everybody is so friendly, from the receptionist to the maids and the bartenders, it was real nice to see smiles all day long. The hotel has a great deck on the roof top, we had a fantastic jacuzzi party. I had a room on the 3rd floor, which also has a small comfy deck. The wifi signal was pretty good throughout the hotel. Nice but very basic breakfast (could do better for the room rate). I had dinner in the hotel almost everyday of my stay and I can say the food is real good (try the steak and the ceviche). Overall, I highly recommend it. Wouldn't stay anywhere else in Cartagena.

Room Tip: The suites are superb, but any room in the 3rd floor will do perfectly.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana Maria P, Gerente at Ananda Hotel Boutique, responded to this review, September 19, 2012
Hi,

Our service is one of the main porpusses at the hotel; make the guests very happy and feel very confortable makes us happy all the time.

We are glad you liked our hotel and all the spaces he have there, specially the roof top where you can enjoyed your stay there.

We took your recomendation about the breakfast and we make sure we improve for you in future visits to Cartagena.

Hope to have you here soon.
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Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2012

one the the best hotels in cartagena. exceptionally clean, comfortable and relaxing. the service is outstanding. the staff are extremely attentive, and are there to help with any request. the inside of the hotel, is a quiet oasis. location is great and near all the best sights in cartagena.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana Maria P, Gerente at Ananda Hotel Boutique, responded to this review, September 9, 2012
Hi,

Thank you for your review. Ananda Hotel Boutique is commited to give the best service and make your stay, the most gratefull experience in your life.

He hope we can have you here again and enjoy our great service.

Sincerely,

Ana Maria Pittaluga
General Manager
Anandá Hotel Boutique
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monaco
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed September 1, 2012

The Positive: The Hotel is truly nicely decorated, it has a nice pool, and is quiet. It is clean and well maintained. It has free WIFI in the rooms and the signal is strong . It is very well located in the heart of the old town, within walking distance of the major points of interest.

The Negative: it seems that when the rooms were designed some functionalities have been left aside....

The sink is not in the bathroom but in the room itself which I found to be unpractical, the bathroom door is useless as it is designed like a shutter with open spaces between the wood parts... so that when one is sitting on the toilets the person in the room can enjoy all sounds and smells.... no privacy !

We ordered room service based on the dishes listed on the room service menu and asked for club sandwiches...we were told the sandwiches could not be made because they had no bread..... we then ordered Spaghetti bolognese....we were told that this was not available because there was no bolognese sauce in the kitchen ..... I finally had grilled chicken breast at the third attempt.... but..... when the waiter came to the room he brought only the starters and the room has no table .... so he put the soups on the bed .....then he came a second time to bring the main courses....then a third time for the desserts..... very uncomfortable to eat this way ....especially with no table....

The air conditioner is placed under the ceiling in a way which crosses the bed....so it blows cold air right into the faces of the persons in bed...... and it is loud.....what to do when it is excruciatingly hot .....we are in Colombia in August.....have the air on without being able to sleep and running the risk of having a sore throat in the morning from the cold air in the face...or sweat all night.....?

The fan hanging from the ceiling made the noise of a machine which needs to be oiled .....

The sheets and one pillow case had stains of an undetermined origin ....

Considering the price of the room.... these things should not happen....

I dont think I want to come again to this place .....

Room Tip: You can try the Sofitel Santa Clara
See more room tips
  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana Maria P, Gerente at Ananda Hotel Boutique, responded to this review, September 9, 2012
Dear Mr “Moncaoguy1”

We deeply sorry about the inconveniences and we really appreciate taking time in letting us know about your thoughts. We already took all your recommendations and we are making changes in order to correct all the issues and not to let this things happen again.

Sincerely,

Ana Maria Pittaluga
General Manager
Anandá Hotel Boutique
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ananda Hotel Boutique

Address: Calle del Cuartel #36-77 | Historic Center, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 125 Hotels in Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ananda Hotel Boutique 4*
Number of rooms: 24
Official Description (provided by the hotel):
ANANDA, un espacio que transmite el espiritu del lujo y el confort en perfecta armonia, el lugar ideal para alcanzar ese estado maximo de la felicidad. Le invitamos a vivir esa maravillosa experiencia en su proximo viaje, cuando piense en un hotel de lujo, en una luna de miel de ensueno, en un destino con encanto, cuando organice un evento especial o un viaje de empresa exclusivo. ... more   less 
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