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“perfect place to stay in Cartagena” 5 of 5 stars
Review of Casa Pombo

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Casa Pombo
4.0 of 5 Hotel   |   Calle del Arzobispado N0 34-14, Cartagena, Colombia   |  
Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #58 of 118 Hotels in Cartagena
Wien
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“perfect place to stay in Cartagena”
5 of 5 stars Reviewed January 18, 2014

Casa Pombo with its central location within the old town of Cartagena is the perfect starting point for exploring the city. Nicely decorated the house offers 5 different apartments each individually designed. The highlight is the big terasse and the the rooftop pool, which offer a great view over the old town.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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45 reviews from our community

Traveler rating
    31
    6
    4
    2
    2
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19
4
Solo
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 15, 2014

I have been traveling to Cartagena for many years and decided to stay at Casa Pombo this December. The stay truthfully exceeded my expectations. As an architect, I was impressed by the gorgeous colonial house, the juxtaposition of the remaining colonial walls and the modern additions are just amazing.
The house is very well located in the heart of Cartagena's walled city (ciudad vieja) and we could literally walk everywhere. I appreciated the fact that it is a very private place and we immediately felt at home. Yudis, one of the amazing staff members was always ready to help us- not to mention she is an exceptional cook!. We had many international guests come for lunch and she would not only select an appropriate Caribbean menu, but set the table in a beautiful way.
My Austrian friends felt in love with the house and wouldn't even leave! they spent most of the morning in the entrance pool, and the afternoons in the terrace pool and "mirador".
I recommend this place without hesitation!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckingham, Pennsylvania, United States
1 review
5 of 5 stars Reviewed November 14, 2013

We filled the entire place with the guests for my son's wedding and had a fantastic experience. Built in the late 1500's, it has been updated in a sensitive and beautiful way that combines the historical character with modern amenities. The entire 1st floor courtyard is now a pool and there are a wonderful maze of stairs leading up to rooftops decks, pools and jacuzzis. The rooms are set up as individual apartments with a few bedrooms each unit along with kitchen facilities. The staff was wonderful and very responsive to our needs.

It is not a hotel in the usual sense, but more like renting an apartment. It is centrally located and well worth a stay. I would highly recommend Casa Pombo. Cartagena wasn't bad either. We all had a blast.

Room Tip: All of the apartments were unique and wonderful in their own way.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

I went to celebrate my friend's wedding in Cartagena. This place is not only beautiful but the people working there made it even better. They are helpful, kind and always put a smile when they serve you. The location is super convenient, it is close to everything you want to see and visit in "La Ciudad amurallada" everything is short distance by walking. I will recommend this place if what you looking for is privacy and the commodity of doing everything by yourself. Rooms are really pretty and the overall experience was great. Amazing place!!!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed September 4, 2013 via mobile

Simply a nightmare... First: it isn't an hotel! It's a house with a very bad maintanance, where they rent you an apartment. NO SERVICE AT ALL: the frigo bar is empty, the bathroom set is extremely poor and bad quality (no shower cup...), you can't order anything from the kitchen: it comes from the hotel kitchen of "casa Pentagua" and it takes hours to come
The third night I also had some guests: 3/4 mouses going around the apartment. They offered me another room but when I went to pay the check no 1 cent off the price. Believe me: keep away from this place!!!

Stayed September 2013, traveled on business
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hotelcasapestagua, Manager at Casa Pombo, responded to this review, September 23, 2013
Google Translation
¡Afortunadamente, tenemos todos los testimonios elogiosos de todos los clientes que han tenido en CASA POMBO una de sus mejores experiencias hoteleras!!!
CASA POMBO es un apart hotel donde ponemos a disposición de nuestros huéspedes apartamentos lujosamente equipados, con un servicio de camareras y de portero.
Siendo un apartamento lo que se entrega al huésped, el servicio incluye obviamente todo lo que un apartamento requiere para recibir dignamente a sus huéspedes (toallas, elementos de cocina, vajilla, cubiertos, cristalería) y, como obsequio y un detalle de atención para nuestros clientes, unos amenities completos para el día de llegada del huésped.
Las condiciones y descripciones de CASA POMBO son claramente explicadas en la página web y me sorprende que ese señor se queje de la ausencia de servicios cuya lista se supone que ya debería haber leído antes de reservar y que se le recordaron a la hora de registrarse.
CASA POMBO ofrece un servicio amplio, y sumamente atento por cierto, como lo pueden atestiguar todos los comentarios publicados, pero el señor nunca lo quiso usar, quedándose encerrado en su apartamento con la señora que lo acompañaba hasta las 7 de la noche, hora a la cual salían para la calle.
CASA POMBO tiene a tres empleadas y un portero que están a la disposición de los huéspedes para hacerles mandados, compras, preparar comidas, desde el desayuno hasta la cena, atenderlos en su apartamento y en las zonas comunes.
CASA POMBO no puede ser considerada responsable de la supuesta demora de platos pedidos en otros restaurantes o lugares.

En cuanto a los ratones, es verdad que hubo en esos días una presencia anormal de ratones en toda Cartagena, debido a las fuertes lluvias que colmaron las alcantarillas. Ese tema hizo el objeto de una reunión de diferentes hoteles de la ciudad. Se tomaron medidas de excepción para hacer frente a esa situación excepcional y ya todo volvió a la normalidad.
Para terminar, supongo que el señor habrá escogido un aparta hotel y no un hotel para poder precisamente encontrar la privacidad que aparentemente necesitaba para sus propósitos y con un costo conveniente (la tarifa es de $630 por noche para un apartamento lujoso de 290m2 con terraza, balcón, y terraza con jacuzzi privado).
Nuestra obligación de discreción nos invita a reservarnos el derecho de no emitir conceptos sobre el comportamiento general de ese señor, que por cierto no corresponde al perfil de las personas sofisticadas, de buenos modales y equilibradas que solemos recibir en CASA POMBO
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 2, 2013

My family stayed at Casa Pombo five nights in August. The place is certainly beautiful, in an old colonial house very tastefully refurbished. Nonetheless the furniture is absolutely dated as if second hand bought, the "double beds" were about the size of a regular bed (about 120 cms) and really uncomfortable. The worst of it is that we were offered to have our breakfast cooked and served in our apartment (which was obviously quite convenient) and when we agreed we were asked for $200just to buy the food and $ 120 more for the cook, just for four days. Additionally the quality was remarkably poor and we even did not get the papaya we asked for.
The place is nothing but cheap, it should ay more attention to this details.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anderlecht, Belgium
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2013

One of the best hotel experience ever! The place is wonderfull, we felt like princes and princesses. It consists of 5 appartments in an old colonial house. All appartments have high ceilings and modern ammenities. The place also has two pools. One refreshing with wonderfull vegatation and a waterfall in the courtyard and one on the rooftop with an outstanding view of the cathedral.It was very relaxing and quiet. The staff was very friendly and gave us great tips for dinner. Definitively a place to stay, do not hesitate! Cartagena is a beautiful city as well. Our only regret was to only have spent two night in this paradise.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Pombo

Address: Calle del Arzobispado N0 34-14, Cartagena, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Swimming Pool
Hotel Style:
Ranked #58 of 118 Hotels in Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa Pombo 4*
Number of rooms: 47
Official Description (provided by the hotel):
CASA POMBO is located in the Historical Centre of Cartagena facing the Cathedral and the Governor's Residence and overlooking the Plaza Bolivar. CASA POMBO is one of the most important architectural and colonial properties in the city of Cartagena. A recent restoration under the leadership of the architect Alvaro Barrera revealed its 17th century original structure en fabulous wall paintings while rendering at the same time modern comfort and luxury. Renting Casa Pombo will open you to today's intimate living and personalized service in an authentic colonial residential palace. Among the five apartments available in CASA POMBO you may choose the one(s) that best suits your needs, or you might wish to rent the whole residence, or a part of it combining one, two, three or four apartments. Each apartment has its own reception area, a fully equipped private kitchen, individual air conditioning and several 42" LCD TVs. Each bedroom is equipped with its own private bath. You also benefit from the use of two pools, one situated on the ground floor patio, and the other one on the rooftop terrace where you enjoy panoramic views of Cartagena's monuments and the Caribbean Sea. Most apartments have an additional private rooftop terrace of their own. During your stay, you will be taken care of by dedicated personnel who will give you all the special attention you need and deserve. CASA POMBO offers you all the services of a grand luxury hotel: trained personnel, 24/7 doorman, front desk to assist you with restaurants reservations, tours, visits, yachts to "Baru" and "Islas del Rosario" islands, cable television, Wi-Fi connection and SPA. ... more   less 
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