We purchases our hotel thru Kayak.com. We saw the pics and saw it was rated 4 stars. However, when we got to the room...the AC was leaking in the floor, the cabinets were damaged, the bathroom shower faucet was rusted, the curtains had holes and were taped together. In addition, they had mold. The kitchen was a huge hole missing cabinetry, fridge, stove, etc. My husband went to the desk to complain and they flat out lied and said all the rooms are the same. Lil did they know, we had an Iphone showing reviews and photos of the room. They tried to tell us the photos were old. Then we showed the dates of the photos. Again, more lies. We finally gave up asking for a refund. They told us to call our travel agent, thru Kayak. So after 2 hrs of headaches and calling the agency, the head Manager met with us apologizing. I showed her the room and explained the situation. I was crying and then she started to cry, explaining this was our honeymoon. She changed our room and then offered us dinner. I was exhausted and agreed. That night, we then asked for a wakeup call which we never recieved. I never felt so uncomfortable in a hotel. This is a 2 star hotel with 1 star service.
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