Just an absolutely fantastic hotel.
We returned home tonight having spent the whole day by the pool at this beautiful hotel.
I was lying there wondering what else I'd want from this hotel and there really isn't anything at all. I mean that.
The service was superb, embarrassingly good in fact: in the sense that they couldn't stop being helpful. Robin and Alberto the two waiters/generally-amazingly-helpful guys really stood out. Although everyone was really good: professional, friendly and made us feel at ease.
3 examples of their awesome service:
1. It was late when we arrived. We asked one of the maids about the hotel laundry service. We were told we were too late for that day but if we wanted some clothes washed, she would take them home and do it for us. Cue 8am the next morning she's there with perfectly washed and ironed clothes, not wanting to accept any money for doing it.
2. We had a boat booked for 8am. So spoke to Layette (sorry, think I spelt her name wrong) on the desk the night before. We get to breakfast at 7am where Robin's got a table waiting for us. He'd been waiting since 5am in case we wanted breakfast earlier than the normal breakfast hours (7am - 11am). That's embarrassingly good service - we felt bad.
3. Today. Our flight was at 10pm back to Bogota. I'd had a bad stomach this morning and didn't feel like doing much. Check out is 1pm. So we spoke to the front desk and it was all "no problem, stay around here as long as you need to" we finally checked out at 6pm, of our own accord. Lazed by the pool all day, they brought us a fantastic lunch to have sat in the sun.
I could go on...
I'd definitely agree with some of the comments other people wrote about the staff's lack of English - but it's what makes it a great place. You just need to know a few words and if you get stuck, ask to use the guest laptop and get on Google translate. That's what I did.
Simply the best hotel I've ever stayed in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.