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“How bad can a hotel be?” 1 of 5 stars
Review of Hotel Royal Plaza

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Hotel Royal Plaza
3.0 of 5 Hotel   |   Carrera 4a No 11-69, Cali, Colombia   |  
Hotel amenities
Ranked #73 of 80 Hotels in Cali
USA
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“How bad can a hotel be?”
1 of 5 stars Reviewed September 3, 2013

I went to Cali as participant to the World Games last month. Booked 2 rooms at the Royal Plaza for 8 nights, but after "enduring" the first night, I decided to leave. Reasons: in both rooms: bugs in rooms....in my room, the air conditioning stopped working in the middle of the night and instead of cold air, I had a non-stop and maddening "beeping noise" instead....no light in the bathroom of second room...plus both rooms above the casino with all the awful noise that came with it. Of course, I would not even mention the non working TV in both rooms.
Upon my explanation to the desk manager, it was not clear of what penalty I would have to pay. Someone said 50%, someone else said 100%...in any event, I offered to pay the night I stayed plus one other, in all fairness. As my Spanish speaking is not too good, and their English non existent (at least it's what they said) a Police officer helped me translate. To shorten the story, as he was upset of the way I was treated, he obtained a letter stating that when I'll come back to settle, two days later (at their request) I will have to pay 2 nights.
Of course, when I returned, another employee told me it was not possible and they will charge me for 100% penalty. Around $1,200!!!! After asking several time to talk to the "real" manager, nobody came...they could not find her, Olga is the name of the hiding manager! While we were having our conversation, I received an email from Bookings.com (which I used to book the room) telling me that the Royal Plaza declared me as a NO SHOW....and that my penalty would be of 2 nights, for both rooms, or about $200...and not $1,200.
When I showed this email to the employee, she understood the content, but had no answer to why they lied to Bookings, as I had receipts of my arrival. In any event, as I paid with American Express I stopped payment, and the investigation is on its way. Of course, I will never pay them $1,200 and my offer of 2 nights is plenty. They are dishonest and they gave Cali and Colombia a bad name. In the meanwhile, the rest of the city did whatever they could to make all the athletes feel comfortable and welcomed. I felt that way as soon as I left this rat hole or the Royal Plaza.

Room Tip: All rooms are awful, even for the price. The friend traveling with me was offered a first room..with...
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  • Stayed July 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4 reviews from our community

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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Cali, Colombia
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 17, 2013

The location is in the center of cali, walking distance to la hermita cathedral. It's a very convenient walk to Aladdin casino, and Havana casino is right caddy corner. Royal plaza is a clean hotel with potential, yet I believe the management is not investing in the hotel, both rooms I stayed in had broken air conditioners and broken curtains, plus the elevator only worked 50% of the time.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Royal Plaza

Address: Carrera 4a No 11-69, Cali, Colombia
Location: Colombia > Valle del Cauca Department > Cali
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #73 of 80 Hotels in Cali
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Royal Plaza 3*
Number of rooms: 60
Official Description (provided by the hotel):
In downtown hotel located in the center of Cali, 60 spacious, comfortable, minibar, free internet, hot shower, air-conditioned restaurant with the best view of the city, conference room and excellent service. ... more   less 
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