We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“How bad can a hotel be?” 1 of 5 stars
Review of Hotel Royal Plaza

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
You added Hotel Royal Plaza to your Saves list
Hotel Royal Plaza
3.0 of 5 Hotel   |   Carrera 4a No 11-69, Cali, Colombia   |  
Hotel amenities
Ranked #73 of 80 Hotels in Cali
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“How bad can a hotel be?”
1 of 5 stars Reviewed September 3, 2013

I went to Cali as participant to the World Games last month. Booked 2 rooms at the Royal Plaza for 8 nights, but after "enduring" the first night, I decided to leave. Reasons: in both rooms: bugs in rooms....in my room, the air conditioning stopped working in the middle of the night and instead of cold air, I had a non-stop and maddening "beeping noise" instead....no light in the bathroom of second room...plus both rooms above the casino with all the awful noise that came with it. Of course, I would not even mention the non working TV in both rooms.
Upon my explanation to the desk manager, it was not clear of what penalty I would have to pay. Someone said 50%, someone else said 100%...in any event, I offered to pay the night I stayed plus one other, in all fairness. As my Spanish speaking is not too good, and their English non existent (at least it's what they said) a Police officer helped me translate. To shorten the story, as he was upset of the way I was treated, he obtained a letter stating that when I'll come back to settle, two days later (at their request) I will have to pay 2 nights.
Of course, when I returned, another employee told me it was not possible and they will charge me for 100% penalty. Around $1,200!!!! After asking several time to talk to the "real" manager, nobody came...they could not find her, Olga is the name of the hiding manager! While we were having our conversation, I received an email from Bookings.com (which I used to book the room) telling me that the Royal Plaza declared me as a NO SHOW....and that my penalty would be of 2 nights, for both rooms, or about $200...and not $1,200.
When I showed this email to the employee, she understood the content, but had no answer to why they lied to Bookings, as I had receipts of my arrival. In any event, as I paid with American Express I stopped payment, and the investigation is on its way. Of course, I will never pay them $1,200 and my offer of 2 nights is plenty. They are dishonest and they gave Cali and Colombia a bad name. In the meanwhile, the rest of the city did whatever they could to make all the athletes feel comfortable and welcomed. I felt that way as soon as I left this rat hole or the Royal Plaza.

Room Tip: All rooms are awful, even for the price. The friend traveling with me was offered a first room..with...
See more room tips
  • Stayed July 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Cali, Colombia
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 17, 2013

The location is in the center of cali, walking distance to la hermita cathedral. It's a very convenient walk to Aladdin casino, and Havana casino is right caddy corner. Royal plaza is a clean hotel with potential, yet I believe the management is not investing in the hotel, both rooms I stayed in had broken air conditioners and broken curtains, plus the elevator only worked 50% of the time.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Royal Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Royal Plaza

Address: Carrera 4a No 11-69, Cali, Colombia
Location: Colombia > Valle del Cauca Department > Cali
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #73 of 80 Hotels in Cali
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Royal Plaza 3*
Number of rooms: 60
Official Description (provided by the hotel):
In downtown hotel located in the center of Cali, 60 spacious, comfortable, minibar, free internet, hot shower, air-conditioned restaurant with the best view of the city, conference room and excellent service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Venere, Odigeo and Tingo so you can book your Hotel Royal Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Royal Plaza, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.