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“Needs some loving care” 4 of 5 stars
Review of Sonesta Hotel Barranquilla

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Sonesta Hotel Barranquilla
4.0 of 5 Hotel   |   Calle 106 #50-11 | Villa Santos, Barranquilla, Colombia   |  
Hotel amenities
Ranked #8 of 50 Hotels in Barranquilla
Certificate of Excellence 2014
colombia
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
“Needs some loving care”
4 of 5 stars Reviewed June 25, 2014

This hotel is connected to a small shopping center. It has a very small lobby. The rooms and the beds are very nice. Rooms have a good size. The equipment in the gym is outdated. Some of It does not work. The employees on pool area are polite but know nothing about the sauna and steam room. No towels avalailable on the swimming area. The steam room dirty and way too hot, the sauna, cold.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldGonzalezM, Guest Relations Manager at Sonesta Hotel Barranquilla, responded to this review, July 8, 2014
Greetind from all staff of Sonesta Hotel Barranquilla.

Your comments are of great importance to the continuous improvement of our service, that is why we want to thank you for taking your time to review your stay at our hotel and give us the opportunity to make your next visit a complete memorable experience.

We look forward to your presence again in our hotel and our city.

Thank you for choosing us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
    74
    59
    22
    6
    0
See reviews for
28
35
9
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Buenos Aires
Top Contributor
174 reviews 174 reviews
87 hotel reviews
Reviews in 51 cities Reviews in 51 cities
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed June 6, 2014

I wasn't able to get a direct flight to Santa Marta so I had to fly to Barranquilla and spend the night before taking a two hour bus ride the next day. The reviews on TripAdvisor for Sonesta seemed good so I took the chance, arriving at 1 am after a flight from Bogota. Front desk staff were helpful, but I wanted a drink and the hotel bar had closed and there is nothing in walking distance (it's attached to a mall but everything was closed). I ended up having a beer from mini-bar ($7,000/$3.50 US). The bed was very comfortable as well.

The room was great, with really strong air conditioning and a huge shower. I didn't like that they charged for the coffee in the room; I've never seen a hotel charge for that. Nor did they give complimentary bottles of water, but the water is potable here so that wasn't a big deal.

Internet throughout the hotel was solid and employees, for the most part, were very helpful and friendly. The only rude employee was a waitress during breakfast who just didn't seem to care. I had to ask three times for a cup of coffee. Breakfast itself was nice. They had freshly squeezed juices, pastries and pre-prepared scrambled eggs, as well as an egg station where you can have fried eggs or omelets freshly prepared.

The hotel wasn't full so they allowed me a late checkout at 2 with no charge so I had time during lunch to go to the rooftop pool. It was small but clean and had nice views of the city, although I couldn't see much of the river.

Overall, it's a very decent hotel for a short stay. I didn't have an opportunity to explore the area since I left the next day but it seemed very residential without a lot to do without having to take a taxi to the city center.

Room Tip: Room 413 was a corner room, quiet, away from elevators and spacious with two double beds.
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  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldGonzalezM, Guest Relations Manager at Sonesta Hotel Barranquilla, responded to this review, July 8, 2014
Kindest regards from the whole family SONESTA HOTEL

We appreciate the time to make these comments and publicize the findings that occurred during your visit.

Our motivation is to receive comments encourage us to continue to offer differentiated service to attract and retain the loyalty of our guests and in turn socialize our team.

We hope to have the opportunity for a future visit from now WE ARE WAITING.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 7, 2014

I just stayed in this hotel about a week ago. The hotel is good in the sense that the bedrooms are very nice, clean and roomy. The internet is pretty fast. Breakfast is very good. The drawback is that the room I had and the one assigned to my colleague had a musty smell. Evidently the staff knows about this problem, since they hotel has some machines to remove the smell. They were very helpful, so we both were given these machines; the problem is that these machines are noisy.

The pool is very little, and so is the gym. And not only that, when you get out of the elevator to go to the pool and the gym, the bad smell that we had in the rooms is now a stench. I could not stand it, and returned to my room.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldGonzalezM, Guest Relations Manager at Sonesta Hotel Barranquilla, responded to this review, May 20, 2014
In behalf of Sonesta Hotel Barranquilla receive a warm greeting

We are thankful for your remarks, and are committed to take actions as needed. We appreciate the time that you have devoted to express your comments, and we`re certain that you will feel the difference in your future stays.
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Medellin, Colombia
Top Contributor
103 reviews 103 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 21, 2014

This was my first time in this hotel and I had high expectations because I have stayed sometimes at the same franchise in Valledupar. However, this hotel isn't the same. At my arrival the front desk attention was a little agressive, not welcoming at all. The room was huge and the room service excellent (the food that I asked for was delicious, no complaints here). When I left the hotel, the staff were very attentive and wanted to know how to improve the guest experience. I liked that thing a lot.

Room Tip: Ask for rooms with air conditioned units that make no sound.
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldGonzalezM, Guest Relations Manager at Sonesta Hotel Barranquilla, responded to this review, May 5, 2014
Google Translation
En nombre de la familia SONESTA HOTEL BARRANQUILLA quisiera agradecerle por haberse tomado el tiempo de escribir su experiencia en el hotel, para nosotros es muy importante cada uno de sus comentarios acerca de nuestros servicios.

Nuestra motivación es recibir comentarios que nos impulsen a seguir ofreciendo un servicio diferenciador para captar y conservar la fidelidad de nuestros huéspedes y a su vez socializarlos a nuestro equipo de trabajo.

Esperamos volver a tener la oportunidad de una próxima visita pues desde ya LE ESTAMOS ESPERANDO.
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Switzerland
Top Contributor
454 reviews 454 reviews
93 hotel reviews
Reviews in 146 cities Reviews in 146 cities
270 helpful votes 270 helpful votes
4 of 5 stars Reviewed February 14, 2014

We stayed for a one night in Sonesta hotel and all was good. Staff correct and efficient, the room was clean and very spacious, bed was extremely comfortable, breakfast -- impressive. The only issue, was the smell of molds in the room. The rest was great.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haroldwgm, Director de Relaciones con Clientes at Sonesta Hotel Barranquilla, responded to this review, February 25, 2014
Google Translation
Buenas tardes,

Reciba un cordial saludo en nombre de todo el personal de Sonesta Hotel Barranquilla.
Nos complacen sus comentarios acerca de nuestros servicios, es una prueba de que estamos trabajando en pro del cliente.

Esperamos contar nuevamente con su presencia en nuestro hotel y será todo un placer volverle a atender.

Atentamente,

Departamento de Calidad
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Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 11, 2014

The Hotel is cozy and well located. I recommend it specially because of the service, everyone treat you very politely and help you out. The room is huge and clean, very modern and it corintos with a iPod Dock. Highly recommend it for business people.
Attached in the Hotel is a commercial Center, giving you option to dinner.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haroldwgm, Director de Relaciones con Clientes at Sonesta Hotel Barranquilla, responded to this review, February 12, 2014
On behalf of all the staff at the Sonesta Hotel Barranquilla receive a warm greeting.

Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.

We look forward again with your presence at our hotel and our city
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aruba
1 review
5 of 5 stars Reviewed February 8, 2014

We stay here and this place is the best everything that i wanted service all the way from the frontdesk bell man housekeeping love it will be back for sure safty for sure i see that they are building a new tower that i will be looking forward to be at even the club is right next door mall food amazing just love it

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haroldwgm, Director de Relaciones con Clientes at Sonesta Hotel Barranquilla, responded to this review, February 12, 2014
Kindest regards from the whole SONESTA HOTEL family.

We appreciate the time to make these comments and publicize the findings that occurred during your visit.

Our motivation is to receive comments encourage us to continue to deliver differentiated service to attract and retain the loyalty of our guests and in turn socialize our team.

We hope to have the opportunity for a future visit from now WE ARE WAITING FOR YOU.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Hotel Barranquilla

Address: Calle 106 #50-11 | Villa Santos, Barranquilla, Colombia
Location: Colombia > Atlantico Department > Barranquilla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 50 Hotels in Barranquilla
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sonesta Hotel Barranquilla 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Sonesta Barranquilla is a modern hotel with tasteful accommodations. Facilities include a spa and gym while the rooftop pool and Turkish bath offers panoramic views of the Magdalena River. Rooms at the Sonesta Hotel are spacious, with French windows allowing plenty of natural light. All are equipped with an LCD and cable TV, free Wi-Fi and minibar. Guests at the Sonesta Hotel Barranquilla can enjoy sushi at the lobby bar, or dine at the hotel's restaurant. A daily breakfast buffet with fresh fruits, juices and pastries is available. The hotel offers a convenient location next to the Gran Boulevard; the city's largest shopping center. It is also situated only 9 miles from Ernesto Cortissoz International Airport. Free private parking is provided. ... more   less 
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