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“No AC and Practically Non-working Internet (Non-Chinese Sites)” 2 of 5 stars
Review of InterContinental Ningbo

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InterContinental Ningbo
4.5 of 5 Hotel   |   No.777 Xinhui Road, National Hi-tech Zone, Ningbo 315048, China   |  
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Ranked #15 of 678 Hotels in Ningbo
4.0 of 5 stars 25 Reviews
Los Angeles, California
Top Contributor
102 reviews 102 reviews
100 hotel reviews
Reviews in 45 cities Reviews in 45 cities
101 helpful votes 101 helpful votes
“No AC and Practically Non-working Internet (Non-Chinese Sites)”
2 of 5 stars Reviewed April 10, 2014

Stayed at the hotel for a one night to check it out. As a Royal Ambassador was upgraded to a proper suite that was nicely furnished and the Ambassador fruit/wine set up was good.

The problems:

1. Only one person working at the front desk and Ambassador desk empty. Where is the Royal Ambassador desk?
2. The English proficiency of the employees extremely bad. Good luck with the operator...
3. The hotel has not turned on the AC. It is 24-25 celcius inside that is impossible temperature for me to sleep. This could be fine with the local guests, however.
4. The internet quality for foreign website is practically zero. The area of the hotel is filled with tech companies. If you need to access any websites out of China, thee is very little or no connectivity at all. I run Speedtest that was timing out or giving speeds of 0.01 MBPS. This is completely unacceptable.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICNB, General Manager at InterContinental Ningbo, responded to this review, April 21, 2014
We are happy to hear that you were pleased with the Royal Ambassador upgrade and amenities. Thank you for your stay, and for providing us with your feedback. We are sorry to hear of these points of dissatisfaction and shortcoming on our part. All that are mentioned are noted,and we will make improvements as fast as possible.

In particular, the internet speed problem is being worked on with our internet service provider. We clearly understand this is important to our guests.

We look forward to welcome you back as a Royal Ambassador guest and assure you of a completely satisfactory experience the next time.

Sincerely
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25 reviews from our community

Traveler rating
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    5
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Shanghai, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 23, 2014

We booked a room based their soft opening "Double Happiness" rate. The Deluxe room was nice enough, but not 1800RMB on a weekend, special rate, nice.

Only the 10th and 15th floor are open at this time. This means no club level. I take that back, the club level is now a roped of area in the lobby lounge, no snacks, no atmosphere. The pool, spa and workout room are not yet ready. The service was ok, not really to the Intercontinental standard. The location is a business park, 20 minutes from downtown.

My biggest complaint was the bed, a critical component to a hotel room. The bed was so hard, that I wound up sleeping on the couch. It wasn't a hide-a-bed, but a 1.5meter couch. At 1.8 meters tall, it was less than comfortable, but still better than the bed. When asked about my stay upon check out, I mentioned my experience, their response; "We will put that in your preferences." Not the answer I was looking for.

There are many options in Ningbo so I won't be staying at the Intercontinental again.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICNB, General Manager at InterContinental Ningbo, responded to this review, March 18, 2014
We regret to hear that you were not satisfied with the bed. The bed quality and specification is a brand standard which have been consumer- tested and selected to meet our guests' utmost satisfaction. There is also a brand name to the bed, which is also one of their top-level models, We cannot tell you that we offer a soft bed to your expectations, as this is a subjective preference. We are willing to purchase a soft bed for your needs, but again you may feel it is not soft enough. Thank you for the feedback and we are very sorry to be unable to meet your requirement.
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Hiroshima, Japan
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 14, 2014

Nice location. They have a shuttle for Shanghai, which is convenient. Talk to the hotel staff about it. The breakfast buffet is satisfactory. The staff is courteous and at the reception and the concierge were helpful. The internet worked well. Managed to find some good restaurants nearby.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICNB, General Manager at InterContinental Ningbo, responded to this review, March 18, 2014
Thank you for your positive comments regarding your stay with us. We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 17, 2013 via mobile

As a fan of the intercontinental brand and a frequent traveller I was watching this hotel opening closely. Turns out I was fortunate to be in ningbo during the opening month of the hotel. It is still in soft opening stage so I cannot comment on the pool, spa, gym, and a few other facilities that are still not ready. The building itself is huge as is typical for Chinese hotels. The lobby is very imposing with nice decor and a nice chandelier. Check in process was smooth, of course keep in. Ind that there were only ten rooms occupied while I was in residence. The room was huge, I was upgraded to a suite due to my ambassador status. It had two bathrooms, with the toto washlets which are awesome. I wish more hotels had them. The living room couch was very comfortable, as wast he working desk area. Shockingly, the wood floor had a very large and noticeable gash in it, which is really strange considering the hotel just opened. A first for me in ningbo was a nice balcony. The master bathroom was huge, however the closet had an annoying light that automatically wqent on but shut off very quickly. Bad design on that. Shower was great, and nice free standing tub as well. A word on service. Beware, the staff's English is SEVERELY limited. I asked for ice, and they didn't understand. I asked for a wake up call, no luck there either. This is something management assured me they were working on. Will be interesting to see the progress. Location is convenient to my office area, not near downtown which to me is a big plus. Rooms were very quiet, no traffic noise at all. The hotel is a nice addition to the ningbo scene. I wish them luck.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eva G, General Manager at InterContinental Ningbo, responded to this review, October 22, 2013
Thank you for providing us with an objective and insightful review of your recent stay at our new hotel. We are certainly pleased to hear of the many positives regarding the facilities and unique qualities and its convenient location for your work. We have also taken note of the areas that we need to improve.

Since its soft opening a month ago, the hotel had the opportunity to welcome some loyal InterContnental fans and new guests. We are therefore pleased to receive constructive feedback..

As a newly opened hotel, we will make daily improvements to all that we do to ensure our guests will be fully impressed with the InterContinental experience in Ningbo.

Again, thank you for staying with us and for sharing your experience as a seasoned InterContinental Ambassador guest. We look forward to your next visit.
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Additional Information about InterContinental Ningbo

Address: No.777 Xinhui Road, National Hi-tech Zone, Ningbo 315048, China
Phone Number:
Location: China > Zhejiang > Ningbo
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #15 of 678 Hotels in Ningbo
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — InterContinental Ningbo 4.5*
Number of rooms: 467
Official Description (provided by the hotel):
The 467-room InterContinental Ningbo is the city’s ultimate destination for discerning travelers. Set alongside the Yongxin River, guest rooms feature either 180 degree river or garden views overlooking the city landscape. Abundant water features together with waterfalls in the entrance fits the grand entrance perfectly. Peace and serenity are found in the 15,000 square meters outdoor garden with European-style landscaping, winding paths and all-around beautiful views. A luxury InterContinental life is guaranteed by first class facilities and services for you. The hotel is in its soft opening period. Currently, the fitness centre, pool and spa are unavailable. ... more   less 
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